Simply my preferred place for stays in Nairobi. Large and spacious rooms with all the facilities I consider necessary for a pleasant and comfortable stay. So kind and helpful staff since the fist contact with the reception. Variety of the restaurant menu at affordable prices, and enough complete morning breakfast buffet. Tasty. Nothing new that I didn't wrote in past comments .

Some buildings in construction are temporarily noisy, and some heavy traffic is noticeable in the mornings for people with some sleeping issues like me

The best place we stayed in Kenya. Very spacious, clean and quiet room with air conditioning. The best thing was the bed - very large and very comfortable. The perfect place to relax. Breakfast is good and plentiful, served in the form of a buffet (fruit, cereals, croissants, toast, porridge, pancakes, potatoes, beans, vegetables, sausages or fish fingers or chicken, eggs, juices, tea, coffee). There is a restaurant in the hotel. You can order meal to your room or eat in the restaurant. We took advantage and ordered dinner to the room. The meal was quite good. Very decent and fast hotel service. We used the washing and ironing services and were satisfied. Good price and good job. We used the free underground parking lot. Nice view from the roof. We felt good and safe in this hotel. We highly recommend it.

This is a city centre hotel conveniently situated for Wilson Airport. We literally slept there and didn’t use any facilities but the staff were friendly and helpful, the room was spacious and clean and the arrival and departure process swift and efficient. The hotel doesn’t serve alcohol (after a long day’s travelling I fancied a beer….not to be!) and we were off before breakfast but I would definitely use this hotel again as a stopover in Nairobi.

Very good price. The staff of the hotel from the reception to the cleaners were absolutely lovely. The hotel was clean and the food at the restaurant was nice. There is a nice little gym.

You have to turn in the outlets of the gym machines yourself. Pressure from the restaurant staff to write a review every time. Cleaning of the AC while the room is occupied that could wait until there are no guests. The location didn't feel very safe.

Razana hotel was such a lovely stay. The staff is amazingly friendly and helpful. The rooms were clean and comfortable. The food at the restaurant, we enjoyed two breakfasts and two dinners there, was so delicious. The lattes in the morning were a highlight for us after camping in the parks. Jaclyn in the restaurant was extremely friendly, kind and helpful - we really enjoyed our stay.

We felt the location wasn’t a problem for our needs, but some tour companies do not do transfers from South C.

The breakfast was good with a touch of Indian dish for the main dish. The location was a good spot especially if you're travelling back and heading to the airport. The staffs were good and helpful. The room was spacious. Good internet and entertainment with Netflix and the like to watch movies.

Our room has a big mirror facing the toilet door directly to the toilet bowl which makes us feel uneasy. Additionally, the same mirror reflecting the location of the safe box inside the closet. The sink is too high which is not standard height. For smaller person like me, it was so inconvenient to use it plus the fact that the lavatory sink was too far from the edge which is about 6 inches.

Location is close to the airport in a save area. But is the most important thing was the stuff! Eleme from reception was so helpful and friendly! She helped us in every issue we had regarding the demonstrations and border crossing. Our driver GIRO from the hotel was the best driver I experienced in Africa! He accommodated us excellent and safe through the demonstration up to the border. Everyone is just so helpful and polite. I would always come back and stay in that hotel !!! You really feel like home even it’s just a hotel.

Nothing

I particularly liked the room I stayed in. It was spacious with all the necessary amenities. The shower was great too, in fact better than most hotels of the same class I've stayed in in Nairobi. The location is also quiet and one can enjoy a good night sleep. Oh, not to mention that the bed was very comfortable and spacious.

A little bit difficult to access but you can always find your way if you use a taxi. We had breakfast but the restaurant was heavily congested with guests who appeared to have come in from outside. The staff tried their best to serve but they were seemingly very overwhelmed. It took time to get served.

We were really pleasantly surprised by this hotel. We booked it for 2 night one before and after the safari and it exceeded our expectations. Room were clean, beds comfortable. Great customer service, they let us leave our big bags there for 4 days and complimentary check in early/check out late. Food at the restaurant was pretty good and it was convenient to have as we didn’t want to go to the center every time to eat. We loved the breakfast!! Walking distance ATMs/bank. No complaints whatsoever.

None

The room was spacious with a sitting area and a bed. The shower was great with good pressure and volume. Coffee facilities were provided in the room. Location is near Mombasa road with easy access to the airport, the National Park and City Centre. Breakfast and dinner was also good.

The parking is outside and they should reserve an open parking for dropping off guests outside the gate.