The ambience, food, and staff were all exceptional, creating a truly enjoyable experience. The atmosphere was warm and inviting, with thoughtful attention to detail in the decor and overall environment, making it a comfortable and relaxing place to be. The food was of excellent quality, offering a variety of delicious options that were both flavorful and visually appealing, showcasing a dedication to culinary excellence. What truly stood out was the level of customer service. The staff were not only professional but also approachable and eager to assist, always going the extra mile to ensure guests felt welcomed and valued. They were attentive without being intrusive, making the entire experience feel personalized and special. Additionally, the fact that there was no room service charge was a pleasant surprise, adding to the overall value and convenience of the stay.

The leaking bath tub and limited resources. Only 300 ml of water per day per person. There were limited sugar sachets and which were barely enough for 1 so we had to keep calling room service. They have good food but a bit pricy if you are traveling on a budget like us.

I stayed here for two nights while on a work trip. The hotel is in a nice location, green gardens if you fancy a walk around. Well done on the interior design, tastefully furnished - the rooms look inviting. Good shower pressure, I never quite understood why people comment on shower pressure, but I guess it's worth noting. I had a peaceful and quiet time that allowed me to work and unwind!

For my first night, I had to request a room change after finding caucasian hair in my bed. I'd seen similar strands in the shower, too, but assumed they'd defied the mop during cleaning. However, when I saw the three strands in my bed, I wondered if the sheets were fresh, so I didn't ignore. They were gracious enough to offer a room change for that night.

Every member of staff was friendly and helpful. Their taxi service is Henry who was cheerful and taught me Swahili and told me all sorts of useful facts about Nairobi. The friendly security staff also taught me Swahili! They were happy to store my bag all day after I had checked out which was super-helpful.

My hairdryer didn't work. Plus point though was that they wired in a new one in time for me getting ready for dinner the next night. The shower. in the evening was always cold. It was very refreshing though and I never mentioned it to the staff so it could possibly have been sorted. There was a problem with the television and I could only watch YouTube. A very helpful young man came up to sort it but said they needed maintenance to come which never happened but, as I only wanted to watch it the once, it didn't matter much. The hotel is in a very quiet area which is a good thing but you have to get a taxi to shops, restaurants etc.

Amazing professional and friendly staff. They treated me like a friend and as a solo female traveler I felt incredibly safe. Room was clean and comfortable. It’s a bit out of the way but that’s what I loved about this property. It was a little piece of heaven away from the city with plenty of parking. I would 100% stay here again!

Uber pickup is zoned outside of the hotel premises, so I had to message the driver each time asking him to come to the hotel. No AC and when taking a shower I had to keep the windows open. Reception told me 24/7 room service but when requested I was informed it closes around 8, and some nights only the buffet was an option instead of ordering off the menu, but there is no heads up about it. Lastly staff did a surprise room inventory check in the middle of the day which I’ve never experienced before.

Everything! The staff were friendly and helpful, especially these lovely ladies, Grace and Silvia. I arrived late at night as my flight was delayed. Their kitchen was closed but still decided to make and serve me food. I had initially booked a studio but they upgraded me to a one bedroom. I had a really busy work week so their kind gesture really made my stay in Nairobi so much better. The place is tastefully set up, likely to be one of the few nicest places I have stayed in. I love all the little designs in the room, from the paintings to the little baskets. I would just come back to Nairobi for a short break just to stay here. Asante sana!

Nothing really, but it would be nice if you could serve some brown bread for breakfast. I don't like white bread. 🤣 Also, I didn't like my stay at Ulwazi Place was so short.

Conveniently located for northern Nairobi and access to village market. Well appointed one bedroom apartment with enough space for 2 adults and a baby. Comfy bed and hot shower. Good options for ordering breakfast to the room. Very pleasant and helpful staff

The kitchen could have been better equipped and a bigger fridge is needed. Some of the finishing in the bathroom could be redone but it was clean.

This hotel suited us fine for a visit to family in Nairobi. We had an apartment which gave us flexibility to self cater or dine in the restaurant. There was everything we needed and everywhere was well maintained and clean. The staff were all very helpful, friendly and welcoming. We would certainly stay here again.

Tastefully decorated, spacious and very clean rooms. Staff were very friendly and helpful.

Breakfast could be improved.

Friendly polite helpful staff Comfortable bed Tastefully decorated rooms and hotel Nice atmosphere Tasty food Beautiful green peaceful part of Nairobi

Nothing

Such a lovely place. The style & decor is beautiful. Large & comfy beds in the rooms & studios. If you have a little extra to splurge, go for a studio. Quiet place with hot water, ample parking & safe security.

The food menu is a old-fashioned, could do with a complete overhaul in offering better cuisines. The views unfortunately cant be changed but arent the best.