The hotel was comfortable, quiet and good for a business stay. I had to spend a lot of time working in my room evenings and weekend, and appreciated the quiet room, desk space, cool and quiet AC, and good Wifi. The people were all very friendly and helpful - from the security guards, to the front desk, to the breakfast room, to the room service, to the cleaners - everyone! The breakfast was good, with a wide assortment of hot and cold dishes each day. Great idea to have "to go" cups for the tea/coffee, as I often had to take my coffee with me when dashing out to start the day in the horrendous Nairobi traffic. I was also very glad to have a gym (which was never crowded during my stay), to work out in the evenings after a long work day. The mall (with grocery store, pharmacy) just across the courtyard was also very convenient. Unfortunately the one time I tried the food court (Asian hot stir fry take-out for dinner), it made me sick. But the hotel's food (room service many nights) was always very good. I would stay here again. Thank you!

The location was far for meetings downtown but good for visiting the UN compound or places in that area. The distances are not so great, but the traffic can be terrible and take hours to get places. But this is not the fault of the hotel! One or two nights, there was a loud gathering downstairs at the restaurant next to the pool, but happily they didn't go on too late.

It’s English breakfast with some local food, it has varieties and okay. I ordered Masala tea it was a bit cold. Location is near a big mall and not far from CBD so it is located at a good location

Supervisor at the restaurant was rude. We were a group of 3 people sat at the pool area ordered food before the food was delivered to us she came to our table and told us to leave because the entire place was booked and until we left there were no people to fill the entire place. I was not treated well as a hotel guest and was told to leave because of some guests as if I was not a guest. I didn’t like this treatment. Slippers are not provided in the room even though it was cold had to ask for them

Everything in the Hotel is exceptional. The staff, the rooms, the restaurant, the food, the pool, the view. I really enjoyed my time and am 100% sure I'll be back soon. The location is excellent if you wanna stay close to the Mall and not move too much around Nairobi. You will find everything you need there. If you wanna go to the city centre, it might be a bit distant.

Very clean hotel with welcoming, helpful staff. The guards, front desk, housekeepers, and all the workers we encountered greeted us every time. Room was a good size and very comfortable. It was right across the mall with restaurants and grocery stores nearby. Very quiet at night.

Nice hotel with lovely staff who try their best. Room were good, the shower, toilet and toiletries were superb and top quality, as in Dove, so well done

The swimming pool is a plunge pool, as 2 strokes you reach the other side, no life guard just in case

The location was fantastic but the best bit about this hotel is their amazing staff. The staff was extremely warm and friendly and impeccably helpful. It was wad an overall wonderful experience

The breakfast can have a bit more variety but other than that, everything was perfect

Location is perfect! Allows you to explore Two Rivers at leisure! Room was spacious and clean. Staff were most welcoming. Breakfast was great. The hotel also surprised my son with a WHOLE cake for his birthday, which was superb! And they accommodated our other needs.

Nothing!

The facilities are inside a shopping mall, which makes the place very safe, in front of the entrance you can access businesses and food services. The bed very comfortable as well as the bathroom, spacious room

I arrived midnight without access to food and drink from the bar; there is no snack in the room. One minor issue, the main entrance is difficult to find due to taxis arriving on demand. The first night I did not have hot water, they told me that there were general problems; I also had no hot water the second night, only the third, Not good wifi

high security hotel and walking distance to supermarket, grocery, and coffee places.

everything is dead after 9 pm

The hotel ambiance, great helpful staff.

The gym could do with some sprucing...a workout mirror is a must and there is need to have space for those working with weights only. Otherwise, it has everything one needs to break a sweat!