Chris, the receptionist, Isaac(?) from the breakfast buffet, and the guards were wonderful. They, and the location were the highlight of my stay. I came back a second time, because of an unexpected delay (Kenya airlines...) despite the hotel being far from the airport - that is how much I felt cared for during my time there. I've read some of the negative comments about facilities but I think, overall this is very good value for money, especially if you want peace of mind, and a safe place (guarded facilities). There were even monkeys from the neighbouring forests!

I liked the location and the staff. Chris was absolutely amazing - the proprietor should do his very best to keep him on. The cleaning team went above and beyond every day.

The cook staff could have had a more variety in the breakfast menu but they were always corteous and helpful. I hated the internet range - there were issues because of heavy rains that took days to fix - despite the best efforts of Chris and company. It was uncomfortable to have to insist on fixing and no compensation was offered.

Villa Leone is a good option for those who need to be in Gigiri.

The WiFi was poor but it was not the hotel's fault, there were wifi issues related to the extreme rain/weather and country-wide issues as well. I also personally didn't prefer the sense of being in someone's house (the owners live on site and their large living quarters, personal vehicles, etc dominate the front entrance area, and the house is also usually barred shut and dark) but that's just a personal preference.

Great place to attend meetings at UNEP, within walking distance, but also Karura Forest. The room is cosy. The staff is great: kind, helpful and smiling!

A few times I did not have hot water for the shower depending on the time (I noticed in particular late at night). The breakfast is quite basic.

People are very nice.

Just I think that a small detail that can be improved is noise isolation because it is possible to hear everything from one room to the other one.

The breakfast was very well served, the buffet was ready on time and the food was healthy, the please was adequate and welcoming.

Everything was fine and within hotel standards

Lovely place in a quiet and safe area. Great pool, good breakfast and warm welcoming staff. Thank you all! You made our stay enjoyable!

Friendly staff and nice quiet place ideally located to the UN office

No toiletries apart from small soap and toilet paper.

The welcoming friendly and helpful staff made this a home away from home experience

I would like to see the introduction of full suite type accommodation at the property to accommodate longer stays.

Timeliness of the response from the reception staff. The rooms were well arranged and maintained

Traffic arriving to the venue