Absolutely beautiful hotel in Luang Prabang which was the perfect ending to our 12 days in Laos. Hotel was in a great location just outside the historic centre but the hotel runs a regular, free shuttle bus service into the town. Room was very spacious with everything I needed including a big comfortable bed and terrace. All the staff here were lovely; very friendly and helpful. Cocktail bar was beautiful and has a buy one, get one free offer during happy hour. Pool was stunning too. Good breakfast.

The menu for lunch/dinner was a little disappointing. Not much choice and pretty overpriced. There are a couple of authentic Lao restaurants within easy walking distance of the hotel (a hot pot restaurant right opposite for example) which offer great food at a far cheaper price.

An exceptional stay, both for the kindness of the staff, their availability, the quality of the welcome, and the attention they give to your daily needs. With their tasteful decor, the suite rooms are extremely clean, and the bedding is truly comfortable. We loved the colonial-style architecture and the magical garden. The hotel is spotlessly clean, and the pool and common areas are always well-kept. The breakfast is decent, and the dinner menu offers a wide selection. The cocktails are balanced and excellent.

The airport shuttle is too expensive.

The Breakfast was superb. Both the breakfast area and the food was great. The hotel is located within walking distance of the main Luang Prabang attractions. Our room was large, comfortable and quiet. The staff were very friendly.

The rooms had very few plugs and the ones that were there were difficult to use. We didn't come to watch TV, but the channels were not clear at all and so we didn't even bother trying to watch. The cleaning staff did not do a great job of cleaning the rooms, even though there wasn't a great deal to do anyway.

What a wonderful hotel, it was like stepping back into the past. Full of charm and atmosphere with beautiful grounds and a fantastic pool. My suite was just fab - incredibly comfortable, with everything you need and really effective aircon. It was great having breakfast on the verandah of the main building each morning - also very tasty. And the bar was a particular highlight of our visit - cozy and stylish. There were very few people staying during our visit - hopefully that was because it was low-season, because this really is a special place to stay. It's a little bit away from the centre of town, but that made it really peaceful and relaxing. The staff were terrific - incredibly helpful and kind. Many thanks to them for such an enjoyable stay!

We had one lunch at the hotel which was really tasty. But otherwise we ate out as we felt the prices in the restaurant were too expensive.

The Luang Say Residence is gorgeous, with French colonial style rooms set amidst a lovely tropical garden. The pool is large, clean and well maintained. A true oasis. The hotel is a little far from the centre of town, but free bikes and regular shuttles make it easy.

The cost of booking activities and tours and laundry through the hotel is exorbitant. You are better off organising these matters yourself.

Breakfast was good would have preferred a few more vegetarian options of the meat ones. Staff was very nice and helpful. They were accommodating of adding another guest to the booking. Easy booking of tours, really enjoyed the pool and was cleaned regularly

There isn't clear transparency on billing, if you ask to bill in local currency they will use a higher conversion rate than Google. We had some issues with our billing and got up charged quite a bit from the price we booked at but the staff did what they could to assist us. It was also fire season so smoke pollution was a little rough.

Excellent layout that is a stone’s throw to town (use loca app for cabs! It’s wonderful) Large rooms with excellent sheet and comfortable furniture. Wonderful terrace, spacious pool for a small hotel, very cozy and hospitable bar and restaurant Staff were extremely kind and hospitable, and provided excellent service. Such sweet and sincere people; we couldn’t be happier.

The pool water was always cold but really not an issue

The hotel is absolutely stunning, beautiful gardens and pool area. The rooms are very spacious, serene and clean. The evening turn down service is excellent.

Staff was very friendly and accommodating but only a few staff members spoke English which made it difficult to communicate at times. I did not eat at the hotel, although the menu looked great the prices were more than expected and I opted for more authentic meals in town. Location was very nice and quiet but a 20min walk to the town which was inconvenient at times.

The grounds were really beautiful and you feel like you’ve gone back in time. The pool is enormous and very appreciated after a day in the sun! Incredible breakfast - we felt so spoiled! Finally, the staff were all really kind and helpful and made us feel very welcome. Special shoutout to TK at the front desk who helped us organise all of our tours - it was really well managed and we had a great time - and also to La the supervisor who ensured that we were very comfortable whilst at the property. I would recommend staying here if you go to Luang Prabang.

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Clean and comfortable rooms. Friendly and helpful staff. Delicious breakfast.

Free of cost shuttle bus times to village center and back to hotel limited in between 17:00 to 20:30 or by addition fee per person of 5 USD per way. There is free of charge bicycle services available however that is not convenient for everyone. Shuttle bus need to be requested over line or what’s up. Response or confirmation needs to be improved. We waited for pick up at airport for more one hours and just when local person called the hotel we got confirmed that bus is on the way. We had another insufficient response for village to hotel return shuttle bus request where we after multiple requests received a confirmation.