Location

I requested for room service 2 days after check in. The cleaning staff didnt do it. I reached the hotel at 5pm and found my room not clean. When i asked why, she gave me a stupid excuse stating that she thought i don't need one since the day before i on the NO DISTURB light. Then i pointed to her that i requested for clean up and I on the PLEASE MAKE ROOM light since morning when i left the hotel at 6.30 am.

Very nice hotel. Great room and very comfortable king bed. Location is good as there are many places to get great food around. It's also very close to the train station so getting around KL is easy. Staff were very helpful and contacted me when my bag containing money and passport was found in the lobby. All contents accounted for.

Breakfast was ghastly. Ground floor restaurant (not the hotel's) provides a three option breakfast all of which was unappetising and on my first day one of the options (the one I wanted) wasn't available. I recommend this hotel, but don't take the room with breakfast.

Great location and fancy interior. We love the convenient of money exchange inside the hotel, is it so much safer compare those standing on the street. and the Japanese restaurant Donkai food was amazing! Less then 1 min walking distance to MRT which allow us to travel to TRX shopping mall. Compare to other hotels on the same street, there is a element of modern and historical preservation which is a high light. Staffs told me level 10 and roof top restaurant is opening soon which can see all incredible skyline for photo taking which looking forward for next visit. Staff is friendly and easy to reach out to all nice malls. Recommended this hotel to stay!

the local Malaysian restaurant located at ground floor food is not very nice, i think management can consider to change a better one. i heard they just rent the place, not part of the hotel. i forgotten the name of the restaurant but the chicken was too dry and not up to par.

Amazing hotel. Central location and 2mins walk from Jalan Alor but yet so quiet inside. Also close to Lot 10 Huang for food and Pavillion. Staff are friendly and immediately helpful e.g. when safe didnt work in my room and shower clogged up- I messaged them and within 10mins they had arrived and fixed it. Bed was so large and comfortable. Pillows soft and thick. Everywhere was so clean. Daily water and other free amenities like razor/toothbrush/toothpaste etc all provided for free. I cannot recommend this hotel enough- an amazing experience. Especially travelling as a solo female I felt very safe the whole trip.

Best location ever in KL !!! Right in front of Bukit Bintang Crossing , 1 minute walk to Jalan Alor Night Market , 200 metres to the famous Chinese Roti guys ... 1 minute away from all the Malls literally!!! 9 mins walk to Chinatown , 10 mins walk to Little India ...And all these times are walking times ... So you don't need a taxi at all !!! We explored KL on foot and lovedddd it !

The rooms are nice.... I just wished the washrooms were a bit larger .. they're just too cramped up . But it's not a deal breaker at all ... For its fantastic location , small washroom is manageable.

Location is superb. Only minutes walk to Bukit Bintang MRT. Plenty of local food options to choose from. Also plenty of foot/body massages spots to try.

Because the hotel is located along a busy road - with obvious entertainment, buzzy restaurants downstairs - for my last night the blast of music was obvious. If you are a super light sleeper the location may just be too central and busy for you. I think the music wrapped up by midnight. What I don't understand though - when I tried to book the same hotel for another trip - the room price had jacked up quite a fair bit. So I probably wont be booking for my end March trip - since I could get even better value with the higher budget.

Execellent service from the staff. Very helpful and it's just near to public transport great location to enjoy the city of Kuala Lumpur

Easy access to everything. Its close to berjaya time square, walking distance to pavillion and you can also take a night walk to twin towers.

1. We were told to wait until we are clear for check out then they will call us. Been waiting for them to call, if i didnt approach them, we could have missed our bus. What was so difficult to say, that we are clear? 2. Breakfast. It’s not the buffet type. And if you stayed for 3 days or more, you could be reapeating the same breakfast everyday. Might as well go out and get your breakfast outside, there’s only 3 options for you on their breakfast menu.

The location is fantastic as you're right in the heart of Bukit Bintang. I has asked for (and got) a room in the back, away from the street noise so it was quiet. It does make a difference where you sleep. The staff, particularly Henry, were good people who strived to help. They also had a nice fitness center which I used daily.

I'm not sure in hindsight that I would have paid for the breakfast included portion. For starters, it's at 8:30 a.m. and your options are fairly limited. It's a restaurant just next to the hotel but the restaurant staff treated people from the hotel as annoyances rather than customers. That's a reflection on the restaurant and not the hotel, but it did impact my overall experience.

I had a wonderful experience staying at the room and would not hesitate to return in the future. The location is ideal, with the MRT Bukit Bintang station just a 2-minute walking distance, making it incredibly easy to get around. The area is also surrounded by plenty of local food spots (Jalan Alor), restaurants, and convenience shops, so everything you need is close by. The one night stay was incredibly pleasant. The room was spotless, with a modern and elegant design that provided a sense of comfort and relaxation. It was clear that cleanliness and attention to detail are a priority here. The staff were outstanding, always friendly, approachable, and eager to assist. They helped ensure everything ran smoothly and made me feel welcome from the moment I arrived. I believe the room is truly worth the value. Given its convenience, comfort, and exceptional service, I know it will be the perfect place to stay long-term. I highly recommend it to anyone visiting the area whether for a short trip or an extended stay!