The room we occupied was very large and was about 36 m2. Room was clean and bright with a city view. Beds were comfortable with clean linen. Bath room was spacious and clean; towels were fresh though it took time for hot Waterloo reach the shower. Breakfast was elaborate with variety of menu. I liked the Green and Pink Guava juice in particular. Tables and cutlery were nice and clean. Seating arrangement was excellent. Service was superb. Overall breakfast was very good. One of the main advantages of the hotel is its location. It is within walkable distance from Pavilion Mall and the famous Food Street. Suria KLCC and Petronas Twin Towers are within 10 minutes drive from the property. Availability of Taxi service was easy. Overall, the location is excellent.

I did not notice anything in particular that I did not like in this property except that it took quite some time for the hot water to reach the shower and I was feeling guilty of wasting a lot of water before the hot water reached the shower.

Location was good very convenient

We are staying at the service apartment side .Service was bad cause each time we requested something it took ages to reached us. There is no room service not able to call anyone for anything. Go to reception they said need to scan QR code for the service but in vain .Therefore if you are looking for a place which required service forget about it . Even asking for spare towel took us till our departure, didn’t come . Please do something about it . They really need to do something about it

The property was nice and clean. Big spacious rooms. We booked 2 bedroom suite which was in dorsett residences. You get someone to take your luggage to the rom on arrival. Breakfast was good with a good choice of dishes. You get the mains the usual egg station, beans, toast, pancakes and lots more. Our housekeeping was fantastic. Hussin would clean our room perfectly every day. Sometimes we would leave the room later than other guests but Hussin was always available to clean the room after we left. Fresh towels and bedding every day. Toiletries and toilet rolls topped up. Hussin was very efficient. The rest of the staff at Dorsett were always happy to help. Fantastic location with The Pavillion literally a 5 min walk round the corner.

The front of entrance could have been bigger as it was always congested with cars so having to be careful when walking round the front of the hotel.

- location to nearby shopping centre - clean - friendly hotel staff including bell boy, security staff, reception staff, restaurant staff - amenities and equipment in the room was in good working condition such as the microwave, washing machine etc

We booked the 2 bedroom suite at Dorsett residence, furnitures and room need a major refurbish. Can see significant patches of old staining on the flooring and walls (wallpaper) due to condensation which cannot be clean even after a thorough clean. Aesthetic wise its really unpleasant to see patches in the suite. Upon check in also noticed that room has smell of musky (like it have been vacant for a long period of time) and balcony is dusty. Appreciate if the room could be given a freshen up prior to new guest stay.

We were there at 12noon and requested if we could go to the pool side and the Front Desk was so nice, they got a room ready for us instead :) Our room did not include breakfast but had a chance to have one - there was varieties and we had a hearty meal . Location was super convenient - it was not towards the front but we could go anywhere like Pavillion within walking distance. We also enjoyed the local coffee shop selling seafood. Truly enjoyed ourselves and wills stay at Dorsett again - We have to say the new filtered tap water is fantastic and the hot water pressure was a dream to shower in .We loved it

it was raining so not convenient to walk around - but no fault of hotel at all :)

Rooms at Dorsett hotel are big and spacious. Suites at Dorsett Residences were spacious and well equipped. Hotel is ideally located near Bukit Bintang and away from the traffic jam zone. Housekeeping team for both hotel and residences were exceptional and very helpful. They were often prompt with our requests.

I booked the accomodation for 5 pax. A 2 bedroom suite and 1 deluxe room was offered. I didn’t realize the 2 bedroom suite room suite was in another building for Dorsett Residence. So it was quite an inconvenience shuttling between the 2 rooms. The 2 bedroom suite at Dorsett residences was a little below expectations as compared to Dorsett Hotel.

We arrived to Hotel around 8 pm, check-in was easy and front office Assistant Mr.Magentharan was super friendly and helpful. We booked the Executive suite from the Hotel, but got the access to Residence pool too. Hotel is not that new, bit older style, since we booked the suite, living room and toilet was big enough for us. Location is very good, few minutes to Pvillion mall and other shopping outlets.

Breakfast needs to be improved, especially the pastry items (quality is not good, doesn't look fresh and yummy. How they serve fresh fruit is also not nice, especially the watermelon bowl (its with full of water). Hotel pool doesn't seem that clean and hygienic as Pigeon poops directly hit the kids pool and nearby sunbeds, so i went to Residence pool instead which is located in the roof top with twin tower views. Needs to improve above mentioned things, and I believe that service is not very 5 stars.

The location of the hotel was great, it was right opposite The Ritz Carlton which meant we could access Bukit Bintang through The Ritz/Starhill Gallery - it was super useful to walk through on the wet and hot days. Just across the road, there is a Food Bazar and beautiful restraunts - Grumpys Bagels was less than a 5 minute walk. Pool facilities were great as part of it is undercover. Room is standard size, however, bathroom was a bit squishy for a family room. Staff at the door were always friendly and ready to help. The person who checked us in was a tad rude and not very welcoming. However, my last encounter with the desk was with PREM, who was so nice, his friendly attitude made up for the grumpy staff who checked us in!

Bathroom was a bit squishy for a family room.

The location was perfect, right in the city center with easy access to many attractions. Most places were just a quick drive away. The breakfast was excellent with a wide range of options. The rooms were spacious, comfortable, and well-appointed, making for a very pleasant stay. Plus, there was free Wi-Fi, which was a great convenience.

The menu lacked variety, as it stayed the same throughout our consecutive nights. Alternating it would have made the dining experience more enjoyable. Additionally, no bottled mineral water was provided; instead, filtered tap water was available from the bathroom sink. The staff could also be more proactive with luggage assistance—rather than being greeted at the entrance, we had to go inside to request help. Having someone outside to welcome guests and assist with luggage would greatly improve the overall experience.

the two bedroom premier @ residence is superb, very large space and suitable for 4-5 family members.room and toilet very clean and comfortable. the kitchen is well equipped with utensils and cutlery. all the furnitures are in good condition and well maintained. City view from the balcony is nice and relaxing. the breakfast buffet considered good, but the variety of the food is quite limited. location is strategic, walkable to pavillion/bukit bintang area (10 mins walking distance). price for the room is affordable and worth the money. overall i recommend this hotel.

the tv is old school. unable to watch netflix at midnight but not a big deal for us.