The service was amazing and they tend to your every need. The food in the restaurant was great. The location was near Centro and it might be one of the cleanest hotels I've ever stayed in in Mexico.

Nothing at all!

wonderfully kind staff. great food. very neat place

like most hotels downtown area extremely noisy

Amazing place food it’s good 💯👍

The staff was very polite and the location is close to the main area without being noisy. The bed was really comfortable and the facilities were very pretty and clean. Welcome cocktail when you get there although I didn't try it

Although overall the treatment was nice I didn't like that I was pushed to leave the hotel right at 12h00 despite being the only guest in the hotel. It wasn't 12h when I started getting calls to leave or pay 300 pesos extra and at 12h03 I got another call saying my time was up. I asked for an extra 15 minutes to be able to take a quick shower and I was told no. This is a first time in a booking hotel as I usually don't have a problem taking a few minutes more to check out. There were no other guests in the hotel that I could see. Also hot water did not work greatly: when I got there it was not working and after a while it wasn't very hot. This is usually not a problem in Mexico but San Cristobal can be cold in the evenings so not so nice My overall impression is that management pushes employees to follow some inflexible guidelines like checkout times or pushing for selling spa packages. Although the hotel is nice, there are many more nicer, cheaper and friendlier places in San Cristobal. I would advice other travellers to look for different hotels or just go to this one for your first day and then look for another hotel once settled down and see other options.

The staff is very friendly, the location is great, the parking is perfect, the shower is amazing and the bed is very comfortable

There is a lot this hotel could still improve: - first, the receptionist provided wrong information about the main tourist attraction (the Canon del Sumidero), which almost made us miss this wonder of nature - the first night, we were given a room with a broken window and had to sleep in a current of ice-cold wind (the temperature drops to 6 C at that time of the year). The next day we were given a new room and cookies but I don’t think this is enough to make up for a lost night of sleep and the risk of getting sick. In the new room the hairdryer did not work and I had to request another one. - the massage was sub-standard, the water of the jacuzzi was cold, and the coffee offered was instant coffee. - we were asked to tell in advance and what time we would like to have our breakfast, which is the contrary of what you are looking for during a vacation. - I was asked to fill out the Booking review in front of the receptionist, which is probably the reason why the other reviews are more positive than I would have expected after my stay