I recommend Hotel Sombra del Agua with enthusiasm! Excellent location - right in the center of town. Yet the floor plans, massive architecture and good building materials insulate it from the city's noise. It is a heavenly oasis. Impeccable, attentive service, to the most minute details by a staff who is both highly professional and compassionate. Luxurious comfort for affordable prices. The hotel is super clean and very well maintained. The hotel's restaurant's chef is one Mexico's top 100 chefs and his food is both traditional and creative.

I wish more of the hotel staff would speak English -- it is unfortunate that English has become the dominant language of international communication. Likewise, the hot water pressure will gain from improvement.

Beautiful hotel. Very helpful and friendly staff. Our room slightly flooded in sudden extreme rain and they immediately moved us to a bigger room. Very helpful with getting a taxi when we left. The spa is lovely - got a great massage. Breakfast was not included but we had it every day at the restaurant attached to the hotel which was great. The staff were friendly and the food was delicious. The location is a couple of minutes away from the main square so perfect for everything you’d want to do.

Nothing

I love this hotel and come once or twice a year on buying trips. The staff is lovely, the rooms and simple, elegant and clean with well-made and designed wood furniture...the two courtyards are so pretty and you can relax in the bigger one surrounded by greenery and dappled sunlight after a long day. Elegant, stylish, clean and in a perfect location. I love it!

Our stay at Sombra del Agua was exceptional, with fantastic service from Axel at the front desk and great hospitality from the staff at the restaurant Tarumba, including Carlos and Andrea. Chef Jorge’s exquisite cuisine made every meal a delight, and a special thanks to Eugenio for his attentiveness in the parking lot. The hotel’s prime location, beautiful rooms, and wonderful staff made our five-night stay unforgettable.

Had to wait a bit to get hot water in the shower

I love this hotel and I return to it every year. The location is perfect - so close to all the markets and the rooms are clean and elegant with beautiful clean-lined wooden furniture. The courtyard is lovely, the restaurant delicious and the staff, friendly. I look forward to coming back next year!

The wifi is usually perrrrfect but this time it was cutting out every five minutes or so during the day.

Very central location. The property is an old colonial house, which is really beautiful and very well maintained. The food in the restaurant is just delicious and the staff extremely professional.

The rooms are very basic. The rooms are very loud from the street, 24 hours, even on the second floor. A bit too expensive for what it is.

This hotel was fantastic. Historic, but stylish modern touches. Lots of local art. Room was basic but beautiful. Very big comfortable bed. The garden/plaza is a great place to relax. The restaurant is of a very high quality. Our food and drinks were so delicious. Very friendly people working here. Very good value for money. Location perfect. Free parking.

The decor, the staff was friendly. Location perfect. Water in the room every day. The cleaning lady was so friendly. The young man by the door was very nice too. All staff was friendly. Beds very comfy

There isn't a children menu at the hotel restaurant. So it was difficult to eat there with my toddler. Whenever I asked for a normal breakfast for her (adult size) it had a lot of condiments. There should have a simple menu for children will make meals times more convenient.

Comfy beds, lovely shower, staff were very helpful and friendly. Could sit in the restaurant and play cards in the evening having a drink. Breakfast was amazing.

Not enough vegetarian food on the main menu. But plenty of places nearby.

The suite was so beautiful and comfortable, the staff was always willing to help and with good attitude, the spa was so good, room service very efficient and the restaurant was delicious

Everything was on point