We needed a location close to the airport. We were very pleasantly surprised by the spacious room, lovely grounds with a pool and large exercise room, tennis courts, restaurant and bar open for long hours with an excellent buffet breakfast. The entrance and foyer were elegantly and tastefully adorned. All the rooms are on the ground floor and we had a view of the lovely gardens from a large window. It was an amazing stay for the price.

The hotel is located in an industrial area with no local amenities. This did not bother us as we took a taxi to the city. Although they do not have a shuttle to the airport the staff arranged a taxi at 3:30 am.

Loved how close it was to the cities Silao and Leon. It is close to the airport for those that travel in via airplane. The food is exceptional. And I especially liked that it is close to a water park so my children had opportunities to do fun activities during the day as well as use the facilities at the hotel.

It takes a while to get a hold of someone on the phone for the front desk. The menu for the room service is not in the room, and they don't have ranch, like Kraft ranch or buttermilk ranch.

The staff were great! The waitress we had was incredible. She really went above and beyond. Front desk had the taxi ready for us as just like we had asked. We had to be at the airport at 4am, they were there at 330 ready and super nice! The rooms were HUGE! Felt like a mini resort. Pool was big, clean and perfect. I would definitely stay here again. It felt safe, clean, comfortable and it was really beautiful inside the property.

The hotel is in a remote area. Not much nearby but the airport. It was very convenient but wish we were a little closer to last min shopping areas.

There was so much to like. The rooms are large , clean and bed was very comfortable. The pool was amazing!!

There was a late evening pack of barking dogs in the neighborhood near by. It went on for a couple of hours before it got quiet. I don’t know if it was a random occurrence or happens nightly.

What I didn't like about the hotel was the music at the restaurant after 9/10 p.m I only stayed at this hotel because of the locations and because I only had a few hors to sleep...fron 9 to 1am and I couldn't sleep because of the music :/ I was so disappointed about that....

The music at the restaurant too loud...

Love it ! Very comfortable , big bed, great breakfast , nice pool , nice price

The noise around it , seems that there is a gate behind the hotel and the cars and trucks requiere access by using their claxon very loudly early in the morning.Many dogs and many loud conversations at the corredor that your amplifies the sound . The location is a bit secluded

Fast, friendly, and efficient staff. The entire facility is clean and there is plenty of storage for all of our things. Best part, it is a gated facility with security guards. Beautiful grounds, amenities, and more.

The only downside is that breakfast is not included. The price more than makes up for it though.

Breakfast was delicious and extensive, almost like a dinner but restaurant buffet style. Was not included in the price.

Location in a very industrial area was strange, and included noise (dogs, trains, airplanes, etc)

The staff helped with a booking mess up caused by a new staff member but after an hour or so they made it work! The service in the restaurant was amazing mostly because of Ellie and her amazing smile and laugh! The people in the billiards/pub were friendly and attentive. The basketball court and tennis court and pool all were great.

The area they are in wasn't the best but it is secure and separated from the world with 24 hrs security and walls

overall I loved my stay, the layout is pretty, I would say that the cleaning could do better, my bed sheets had stains and previous women hair. I did redo the bed myself