Beautiful location. The best, in fact. It is right on the Lake, in a quiet residential area. Friendly staff trying their best to accommodate your needs. Appreciated the help of Natalia, at the front desk. She went out of her way to try to solve issues. Being able to be woken up by the songs of the birds is priceless...Worth paying a little extra for the Lake View instead of the Garden View rooms

The property is a little dated and could use a little maintenance. Wifi is totally unsecured. Worst of all, impossible to get a coffee before 8 a.m...

Excellent location with amazing lake views and gorgeous sunset.

Hotel rules indicate pets are not allowed. Unfortunately, a supposably "Support dog" was left unattended in the property on 12/30/24. Our room was next door to one whose owners were out past midnight. The dog kept barking loudly and scratched the door; the dog ran out as soon as the owner opened the room door. Owners started to run and yell after the dog thru hallways; staff had to catch him. Night manager asked them very professionally if they would move to another floor since they had received complaints from all other floor guests as well. They were very upset to do so, but they had just dropped off dog off as soon as they checked in, and their luggage were still unloaded. I could not help but think of the dog with all the New Year's fireworks in the area.

Nice location. Very scenic and offers lots of amenities for the business. Check in was very fast. Housekeeping staff very efficient. The room was very nice, large and had great views. The bed was extremely comfortable with nice large pillows. Restaurant has full service menu and has a wide variety of choices. Staff could have a little better English skills, but we all understood each other. The bar was nice but lacked tonic water and extra dry vermouth. I would definitely stay here again.

We loved our spacious room overlooking the two pools and Lake Chapala. The beds were comfortable. There is a bar and restaurant steps away - both overlooking the lake and the pools. It is a peaceful retreat for those who may want to recharge and relax.

The WI-FI is so bad - really frustrating if you need to get online. The screens on the windows had rips in them so mosquitoes could enter.

The property is very spacious and the facilities excellent. The pool and hot pool were exceptionally clean and well maintained. Staff were friendly and helpful. Plenty of parking space

Room make up was a little intermittent including availability of appropriate towels.

The entire staff was excellent. They cleaned our room daily, provided clean towels and were very friendly. The pool area was well maintained and was an excellent place to relax. The location was great, and was within easy walking distance to the plaza and lake shore. My wife and a guest ate breakfast a few times at the hotel and she said it was delicious with a great choice. It was very quiet and we slept well. My wife slept in but I got up early to go on hikes, and we both felt very safe. The hotel is well managed, clean and well lit. We enjoyed our 6 day stay and definitely will do again.

Everything was very good and met or exceeded our expectations

I liked that one of the pools and the spa had hot water. The rooms were spacious and the beds were comfortable.

The bathroom had very low water pressure. The spa needed maintenance because half of the jets were not working. The receptionist charged me an extra room and fixing that problem took a some extra time.

The location, view and gardens are great! We also enjoyed the two pools and the nice spacious rooms, as well as the breakfast buffet.

Overall it is a very nice hotel, and I would stay here again. However, they seemed to have been short-staffed on the day we checked in (Saturday) as many rooms were not available at check-in time (we did get compensated with late check-out), and the service was not great at dinner at the hotel restaurant (and there were not many tables to serve).

I loved the delicious food and the location and view of the lake. I also liked that there were multiple pools with different tempratures. The gardening was also exceptional.

my personal pool was a little dirty and covered in debris. The pool water also seemed to go down overnight. food was delicious but I'd like for breakfast to be included in the room's price. I almost did't book here simply for not including breakfast.

Pools were good, I love they have one very cold and another warm. The views to the lake and mountain are magnificent.

Rooms don't have any coffee machines, fridge, even an iron is missing.