The location is fantastic. The view from the rooftop is incredible with views of the Popo volcano and the churches. Hotel is wheelchair accessible with a ramp up into the lobby and an elevator. I appreciated that there were 2 complimentary bottles of water delivered to the room every day. The staff was very nice and helpful.

The blankets on the bedding need to be replaced. Old balled up blankets. The sheets also need to be replaced and they were balled up and had holes in them. Also the rooms need extra lighting like lamps next to the bed and also need luggage racks for suitcases.

Fantastic Location right by the central park. Lovely building. Friendly helpful staff. Blind wouldn't pull down they fixed it right away. Very secure building.

Room cards needed to be updated daily. It would have been helpful to know but we're reset quickly and meant rooms were very secure

The hotel was very close to the zocalo and there is a beautiful church right on the corner. All tourist sites are within walking distance as is the local mercado. Felt safe walking even at night. The bathroom, although small, was very clean, the water was hot, and water pressure was perfect. Our room was towards the back and no street noise could be heard, our window offered a view of the church tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the Wifi.

They have a beautiful roof top area although there is no sitting areas (perhaps this is Covid related). I prefer a less hard mattress but I did not ask if there was an alternative.

Location is great, close to a lot of restaurants and stores. The building itself is beautiful and has a great view of the pyramid and the volcano,

Wi Fi was not great. Kind of noisy in the mornings.

The staff members were nice, I had no problem getting my room

The property is super clean and nice place to enjoy with the family

Super chill and calm, no big street noises even with a lot of festivities happening.

you can feel some noises of the building machines, such for example air conditioning.

Great location , been here in 2018 and both times the staff were super friendly super helpful

Rooms are clean , close to centre , good shower and aircon

Comfortable size room and great central location. Great staff and very accommodating.

The sink, if you open it all the way you get splashed.

Perfect location, nice restaurant for breakfast.

There is no parking lot. We could not find a room with one large bed.

location and night time manager was very friendly and helpful! Great views of city and volcano

nothing