Really clean. Staff super friendly and kind.

We couldn’t eat on one restaurant because was booked. For all inclusive quantity of money, people should have access with no issues anytime. Also some areas are allow just for stakeholders. All areas should be allow to all inclusive parties.

The rooms exceeded my expectations. The room was very spacious, with a pleasant temperature, a bathroom with a walk in closet, a dining room, kitchen, fridge and balcony. Also, the color of the sea is beautiful.

If you are a person who is sensitive to the way you are spoken to and treated, then this hotel may not be for you. The people in the hotel, except for the bellboys and those at the door, have a very bad attitude; a bad face, they answer badly, and so on. Lastly, the prices of everything in this hotel is way above what you pay in other places in the same area (food, drinks, additional services). Another thing to take into account is that the hotel's beach is very crowded, it does not have the tranquility and space of the private beaches (especially on weekends, as it is visited by local tourists).

It’s well kept, looked like a renovation just down. Room is spacious, fresh and clean. Bed is comfortable, bedding is smooth and crisp white. The staff are very friendly. We arrived between meal time, were very hungry. The chef made us 2 plates of food: delicious; that included: white fish, vegetables and rice. The food overall is very tasty. Fresh fruits are a great treat!

The lighting switches are too complicated. Hard to figure out which to turn on or turn off a specific light. The bedside lamps should be individually controlled. Also the coffee maker I couldn’t figure out how to use. I’m usually a tech savvy person. The garden needs to be designed better in retaining soil. The soil was washed by rain, it went all over toward the pool side and walk way in the courtyard.

the property and it’s amenities were good! There could be more food choices, restaurants pretty much have a buffet, pizza and burgers and after you get sick of eating the same thing

the staff, on about 3 or 4 occasions staff gave us wrong or bad information, one point almost costing us a day trip but on another day making us miss our excursion to chitchen itza, they told us to wait at a certain point which was the wrong place and the tour guide left without us. We had to pay $60 to re-arrange and instead of them apologising they told us it was our responsibility and took no ownership over what they told us and never offered us anything as a sign of goodwill.

The hotel is gorgeous and recently renovated. The food was amazing, the service incomparable. Friendly and very professional staff. Shout out to Victor Salazar, Fernanda at the Grill, Efrain at the bar, Nate at the pool and Balinese tents, Valentin at the buffet at the Cape Nao, buffet and bar. Exceptional stay. Victor, Lily and Fernando Sandoval stayed on top of all the details and made it possible for my family to have, what I know is going to be, an unforgettable, magical experience.

Veeery spacious and confortable rooms - Great beach - Hotel staff are very helpful

The hotel is in dire need of renovation. A fresh paint would do wonders for the exterior. Although the rooms seemed to have been renovated not that long ago and were actually pretty nice, there were still parts of the ceiling that were leaking and mold in or next to the bathroom. - If you drink espresso keep in mind that they sell coffee only in the morning, but the espresso is horrendous. There's a Starbucks 20 min away by foot or 5 min with the R bus that runs across the hotel area.

We got upgraded to a large ambassador apartment that had vintage style furniture which did not look like in pictures but was well maintained. The hotel facilities are nice, restaurants, large pool, hot tub, beach chairs and umbrellas, volley court and balls, sand toys, playground. Next to the hotel they have an aqua park that was good. They also have a small market in the hotel. The hotel offers buffet breakfast, lunch and dinner with good food for a good price. Most things at the hotel are free for kids 6 and younger and half price for kids up to 12 years of age.

Nothing I did not like. I suggest the hotel to add two pieces of information as part of their check in process. Inform guests at check in about the offered meal plan. The hotel has an offer where one can buy 10 buffet meals at a time. This reduces the cost by 20%. We learned about it from some friends traveling with us after spending full price for first day meal. Inform guests that the gift shop offers money exchange. I learned about it in the last days of our stay. The rate is ok given one gets also convenience. We paid in US dollars at worse rates when buying stuff outside the hotel because of not changing money. I would have used the hotel gift shop more to exchange money.

Nice comfortable room with cooking facilities, the swimming pool is really nice. There are daily events at the pool which may or may not be for everyone. Would be great with kids. Kitchen facilities are great as there are no cheap eat options nearby. The R1 local bus stop is right outside the property very easy to get in and out of the downtown area to get out of the tourist bubble.

The beach área, clean hotel, nice building

The over price I had to pay at the last minute for a 14 Yeats old minor they should tell everybody minors older than 11 or 12 pay extra, that made my budget short at last minute

The proximity to the beach and the friendliness from the staff

It lacks of some quiet areas to take a break from the beach. (The one they currently have is close to a bar and restaurant so it gets quite noisy)