Family of four, two 9 year olds. Stayed for a week in March 2024. We like this resort. Here are some things that make it different than the typical Cancun resort that we liked:   We rented a 3 room suite (two bedrooms and living room, with kitchen) for the price of a single room at other places. For families, this is a key feature. It is smaller scale and much more chill. Lots of children. Retirees. Few to no 20-30 year old adult friend groups looking to party. Spanish colonial inspired architecture. White walls, red roof, open hallways (sorta like loggia) gardens and courtyards, tile floors. Lush vegetation in these interior courtyards and gardens. This is the part of the hotel we like the best. We like to be around plants and flowers, and do not like glass and concrete hotels. Beach is north-facing, not east-facing like most hotels. The beach is **much** smaller and the water much shallower and no waves. When the east facing beaches are closed for high surf, you can comfortably let a toddler play on this beach. Make sure you get a room facing inward or towards the water, not opening to Av. Kukulkan - the very busy and noisy main road.

We have few complaints. Here are two which are minor: Food is fine, acceptable, but boring. Breakfast is far better than lunch or dinner. Everyone wants a tip for everything, which is an irritant.

This resort was perfect for our family trip with 3 adults and 2 teens. The suites were very comfortable and as advertised. The entire resort is spotless. The location is 2 blocks from the ferry and easily accessible for the the bus to take you around town. The buffet was clean and varied from day to day. Food is available 24/7. The staff is welcoming and kind. Loved that they provided complimentary 20 min shuttle to their sister resort (The Royal Sands) and that we were covered by the all inclusive there as well. Bigger pools, better ocean, more eateries.

Only downside is the beach in front of the resort is weedy. But a couple steps down the beach it is shallow and clear so it didn't really affect our stay. There is no night time activity but that wasn't something f we were looking for.

The resort staff take such pride in keeping all grounds immaculate. It was truly one of the best places my family and i have stayed. The restaurant staff were wonderful and extremely attentive to our needs. Adrian at the Palapa restaurant indeed great to us and our needs. Thank you everyone specially Laura we appreciate all information given to us and help throughout our stay.

Unfortunately the beach as it was full of seaweed not a reflection of the hotel as their crew would pick it up every morning with wheel barrels so not their fault but it just had limited swim areas at the beach.

The room is very convenient. Two separate bedrooms plus a murphy bed in the living room. Also a nice kitchen which came stocked with bottled water and drinks and coffee for the mornings. I also appreciated that they had a great "on boarding" experience -- someone took the time to show us around the resort, explain all tour and food options, and help us get situated.

The beach in that area is very calm, almost like a pool, which is really nice for kids, but the water is not the beautiful blue that you hope for in Cancun. The main restaurant is on a covered outdoor patio area, so while it is nice that it is overlooking the beach, it is also very hot and humid and doesn't make for a comfortable dining experience. They also offer room service which is included with the all inclusive package, but it takes a long time. There is one more restaurant which is much nicer, though not as scenic, but you do need to make a reservation for it.

All the facilities were clean, the suite was very comfortable. The location is good, you can take the bus to town or the party area and then when you return it's a great place to relax and have some quiet time. Having the free shuttle to take you over to the Sands resort was very good, as you can go hang there for the day, play in the large ocean waves and party, then return to tranquil quiet of the northern hotel zone in what I would call the bay area.

I wish they had a few more wait staff working the pool and beach areas, but it was still good service.

The resort was smaller compared to the resorts in the hotel zone. However, it also provided a very wholesome family atmosphere. The kids loved the intimate setting it had to offer. The staff were very helpful and friendly. Our concierge, Carlos, made sure that all our needs during our stay were met. Pedro, the bartender, at the pool bar was very friendly and provided the best mixed drinks the place had to offer.

Food can be improved.

Nice resort with a relaxed atmosphere unlike many other Cancun resorts. The rooms are spacious and clean. The Trattoria restaurant is great! Easy access to Isla Mujeres as the Xcaret ferry is only a few minutes away from the resort.

Even if you have the all-inclusive package, the waiters expect you to tip for everything. They will ignore you and not take your order if you don't tip generously at every meal.

facility is very clean. hotel beach is so beautiful and ocean is very calm even though south coast is very windy. so it is safer for kids. you can see Isla Mujeres over the ocean. Sunset is amazing !! just 5 min walking to the port of boat to Dolphin discovery. you can save your time !!

I liked that it wasn’t huge. And the dock into the ocean was a huge hit with my family! I would def come her again!

The beach had a lot of seaweed but it didn’t stop us from playing in the water all day!

The Royal Cancun Resort is located approx 35min from airport. Traffic is horrible as expected. Our stay: Overall it was okay for a week... The rooms, housekeeping, staff: Rooms are extremely clean and spacious. Two balconies, one with a seating area. The beds were very comfortable and the bathroom has soft fluffy towels. The villa is very large and had 2 bedrooms, so their great for couples or families. Full kitchen, two bedroom and a pull out bed. Large screen TVs on living room and master bedroom. If you get a street side room, you will hear loud music and traffic. Restaurant: The food is just okay, beware of birds that steal food and sugar off the tables, SMH. If you don't have the all inclusive package, the food portions are small. A side order was served in a condiment cup. We had breakfast package with our room only. Food was very expensive for Mexico of course. Customer Service: The front desk was very professional, friendly, and helpful. The hotel does have a very nice grocery-market store for their guests, which was great if you wanted some evening snacks or drinks. Beach, grounds & seating area: Beautiful grounds, well maintained, lot of seating areas, swim up bar, beach was okay- sea weed in water. Nice clean pools. If you walk down away from beach the it's gets abit better for swimming. There is a grocery store and more reasonably priced food outside of hotel, walking distance. Bus stop is across the street depending on your direction you wanna travel, they are cheap and get you pretty much go to the best beaches, shopping and restaurants. Visit their partner hotels, The Royal Sands and Royal Islander, free shuttle

Tips: They will ask you about time share, kindly decide. We opted out, not in Mexico to purchase anything for free trips or services... Make sure you look at your bill daily, they messed up our bill, saw charges from another person's dining room, and they charge $1 per day for charity. The charity charges can be taken off your bill.