Great pool, Breakfast Buffet, HVAC, and comfortable seating inside the room, as well as near the buffet. The room was soundproofed much better than any other hotel we have stayed at on the island.

The room did not provide a water dispenser or daily water bottles. Had to purchase water locally. Every other hotel we stayed at previously on the island provided water. The patio did not have lounging furniture, hammock, or tables. Just two chairs. The TV was so old it had a blurry picture. The sets in our neighbors room and in the bedroom were much better. All minor issues and did not affect the overall enjoyment of the stay. We had a very poor experience with a snorkeling excursion arranged through the concierge, however the issue was with the provider and not the hotel. The hotel listened well to our issues and made a fair compensation.

Hardworking and friendly staff. The private beach of Playa Norte was very nice, as was the pool. We had a large clean room with a balcony and a hot tub overlooking the pool area. Very close to the ferry, shops, bars and restaurants of the island. Massages were also good at the hotel and the sauna and shower area was clean in the spa. Our favourite restaurant was Satay and we also liked Sabor for Breakfast. I think the hardworking staff in the poolbar should have a fan behind the bar, as it was very hot!

The pool got very busy and the poolbar could be quite packed and noisy. We'd hoped for some more varieties on the wines, sparkling wines and beers across the resort. At times the refilling of water and other items was a bit slow to the room.

We had a fabulous time at PA. The staff were so kind and warm, the food quality and portions are great (especially for an all-inclusive). Cocktails are delicious. Buffet breakfast was incredible, what tasty way to start the day! We loved the beach club and were there almost everyday. We had a hot tub in our room and there were bath salts provided which was a nice touch. Overall, a lovely romantic and relaxing stay.

Our room was opposite the elementary school and unfortunately we were woken up by lots of music and kids activities around 7:30/8am during the week. There are lots of signs at the beach club saying you can't reserve the sun beds, but annoying guests ignore these signs and put their towel down to reserve and then disappear for hours... staff don't seem to care or enforce this. It just means if you wander down at 10am after breakfast, you may not get a spot.

The property was so clean and beautiful. The staff is what makes this place. They were so nice and attentive to all of our needs. I can’t say enough about them. From the coffee bar in the morning to dinner on the beach at night, and all the in betweens. The beaches are so clean, white sands, beautiful water. The restaurants are great and have different options. We had an Americana buffet on the beach one night that was fabulous!! The pool bar is so wonderful and the entertainment in the afternoons were great! The drinks were so good. Bout it is definitely the people that make this place. I felt like we were all old friends by the time we left. We will definitely be back!!

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Everyone was really friendly, the welcome was great. The location is wonderful, you are in the heart of the town. Easy quick walk to experience local life. However it is private enough that you don't have to worry about to many people.

I would have to say the food. One night they had a Fiesta and it was really really really good. I wish instead of wings they would offer more of the local dishes. When traveling to other countries you like to try the food of the cultural.

The location is nice. Rooms and pool are also nice. Staff is very friendly in the lobby and pool. A nice beach front was a big plus. The stay was for a wedding and our first anniversary. The hotel staff were wonderful. Thank you to the house keeping crew for the anniversary Champaign and the swan, my wife was in awe. More than the resort in Cancun we stayed for our actual wedding! Our great pool bar bartenders/pool staff, Alex, Santiago, santino, and Eduardo keeping us having a good time. The check in service at the front desk. And Alexi! The super woman. Thank you for getting us the dinner on the beach, and helping with all the great tips and things to do. She really goes above and beyond and is something special!

Night time location to have a drink in a social environment.

all of the staff was very nice, friendly, and helpful. I had read some reviews elsewhere about erroneous room charges and an evil ATM machine in the lobby that charged exorbitant fees. I had them print a report of our room charges the night before check out and there were no charges that we hadn’t made. We only used ATMs at banks and once you convert pesos to dollars, the fees were pretty standard. We would stay here again. the rooms are spacious and clean. Bathrooms are really nice.

There were plenty of chairs/recliners at the pool. At the beach, as we are not early risers, we usually couldn’t get a palapa at the beach as they were all taken/had towels on to reserve by the time we wandered over. Not a big deal. if you go around the corner on the beach, there are quite a few beach “clubs” and you can get a set of chairs for about 200 pesos and it includes chair side waiter service. The water is calmer on that side, too.

The staff are exceptional, the beach is beautiful, there are many great options for food within the resort from casual eat-on-your-lounge to fancy white linen meals on the beach and inside the restaurants. I would definitely go back.

Our room had a strong musty smell. The first one we were booked in was really bad, they moved us to another room, and it still had a strong smell, but not as bad as the first one. The air conditioning was not the best. It may be controlled, but it kept our room pretty warm.

Private beach with plenty of umbrellas. Friendly staff. Good breakfast. Nice pool.

On the Friday night before we went home, a band from a club down the street played all night, until 4:45 a.m., keeping me awake. The sound was so loud it throbbed in the walls and came up through my pillow! In the future, I will stay somewhere else on Fridays before we leave.

Food and staff were excellent. Pool bar was responsive and drinks were fresh. Will be coming again.

I don't mind using a QR code for the menu's and other information but a paper copy would also be helpful. To be fair, I did not request one at the front desk. They may have had some.