The Staff was very friendly. The food was excellent at all times. The beach ist amazing.

They have issues with the air conditioning. They had to move us from our original room to another room im the middle of the night. The air conditioning of the original room did not cool the room under 27°C! And it was 34°C outside with a humidity of over 80% at the time of our stay

Amazing stay! Wonderful staff. Beautiful property. Drinks were great. Food was also amazing. Didn’t have one bad meal the entire trip. I really enjoyed that the food comes from restaurants on the property and not buffet style like most all inclusives. Bikes to get around the property were convenient, but they’ll also pick you up in a golf cart if you don’t want to bike around. Pool was perfect temperature with great views. If you wanna go into Carmen, they’ll order you a taxi and tell you how much it costs before they arrive so you’re not scammed (25-40 USD depending on time of day and where in Carmen you’re going).

My ONLY qualm with the entire trip was the beds in the room were way too firm for me. I mean FIRM FIRM. As a side sleeper, it killed my hips. I slept on the couch in the room as it was slightly more comfortable. However my friend slept fine on the bed so if you like it firm you’ll be okay!

we loved this place, the room was exceptional we stayed at a palafitos and the view to the lagoon, the silence we experience my wife loved it, we have a 11 year old and dont get me wrong we love him but the peace and quiet we had it was great, and the room its near the beach and 2 pools and restaurants so it was all we wanted to, all we did was have breakfast then the pool, drinks, beach, lunch, pool, we took a shower and head out to dinner and that was our routine all week, this hotel doesn't have a buffet restaurant its all menu order and its totally worth it because the food its great, the staff its exceptional too they were always checking on us to see if we needed anything, we had a butler Israel and he really make sure we had everything we needed in all our stay, the waiters, bartenders and cleaning staff really make you feel as a VIP, the beach was great and the spa really great, we took the couples massage and a temazcal experience an were totally worth it, we only left the hotel once to go to the Santuario María Desatadora de Nudos in cancun but for anything else we didn't have lo leave the hotel to do anything, it has all we needed so we we hope to came back soon.

theres nothing we can think about that we didnt like.

Blue Diamond resort is a truly gorgeous, well maintained and beautiful resort. The sensitivity to the ecosystem and environment was wonderful and we felt very fortunate to be able to experience the natural jungle wildlife like spider monkeys coati, crocodiles, iguanas, wild deer and the many gorgeous birds. So special!! However, the true stars of the resort are the outstanding staff who provided VIP service and attention. We felt so warmly welcomed and appreciated. It was so lovely to see the staff interacting so warmly with each other and they seemed to be very happy and we always heard laughter. The room was spacious, lovely and very comfortable. It was great to always have a well stocked minibar with water and drinks and the housekeeping staff always kept the room clean. Please remember to take pesos to tip after meals and daily housekeeping. The theme nights and dinners were wonderful and especially the Fireshow was outstanding and the Mexican dancers and mariachi band were fantastic. The food was delicious and varied and at Ambar men are asked to wear pants and shoes, not sandals, it was lovely to get a little dressed up. We hope we can return soon for another visit and highly recommend Blue Diamond.

Super friendly and helpful staff! Every meal in our 5 night stay was fantastic and healthy. The wildlife on the property was an added bonus with spider monkeys and coati seen frequently right outside our room! Very relaxing adult vacation with modern architecture with a zen feel at the pool, spas and in the rooms. Not for those looking for a party environment ( but a short walk up the beach if you wanted that), more of a quiet, relaxing spot to be pampered at. Highly recommend and very likely to return

The food was very good. The service also. The staff is very friendly and polite. Highly recommend to everyone who wants to spend some time in a quite and nice place.

We had an issue with our room (a small animal made a nest behind the walls) what made a lot of noise during a night. When we mentioned to the staff, they sent a guy who couldn't fix it, so they offered a new room for us. After all, it was a success story and they managed it professionally.

excellent location, spa was fantastic and the staff was super friendly. beautiful property over all. we would definitely go back.

our room was spacious with a great view of the lagoon but was missing the temperature control knob in the shower, the blinds were broken and the wooden floor buckled providing free splinters. the food was just ok, lunch being the best!

The food Was excellent, the property was beautiful, staff very friendly

The bed was horrible, too flat and hard. There was no daily entertainment.

The rooms were amazing. The facilities were amazing The wildlife was a lovely surprise

The showers broke for >24 hours The air conditioning was not working in one of the restaurants which made it very uncomfortable to eat in (and work in if you were a member of staff) It was quite a long way to walk from one end of the hotel to the other.

Everything, the rooms are amazing, the territory is fantastic. The hotel is super clean, one can enjoy animals on the territory of the hotel. Every wish and desire gets satisfied, nothing else to wish.

Absolutely nothing