Courteous and friendly staff Loved the small chalets instead of a massive building,short walk to the beach and restaurants. Lovely Japanese food at the Teppanyaki restaurant. Comfy, spacious and clean rooms. Great pool bar

Food in the Italian place was a disappointment, runny and tasteless polenta accompanied the fish dish. Frozen beef used in carpaccio made it very watery. Dessert was average. “Music” ( raggaeton) in the pool is too loud at times it woked us all the way to the beach cabanas. I think several people must have complained directly to the DJ because eventually the volume was just loud and no longer uncomfortable.

We liked basically everything, the staff, beach, food, hospitality, and creative list of entertainment.

No comment.

This place has many exceptional people and great things going for it. Beautiful location, white sa n d beaches, and some exceptional restaurants with great food choices. But nothing topped Kendall. He was the greatest customer service individual I've ever seen anywhere. He remembered everyone's name in my group of 8 from the first afternoon we were there. Every time he saw someone from our group he says hello...makes a joke...just makes you feel good. He was like this with everyone. Everyone at this resort loved Kendall.

The way you make dinner reservations is just messed up. Need to make things easier then first come first serve starting day you want to eat. If I have special meal late in trip and I want a 7 pm res. Can't make that res until morning of meal. Then you may not even get the ability to eat at restaurant you want. I didn't like it at all.

Small villas , as opposed to large hotel ; each spacious room has ensuite bathroom and balcony with lovely garden or beach view . Well insulated rooms. Friendly village atmosphere. Very walkable distances between facilities, restaurants and the beach . Clean, and beautifully kept gardens , efficient and friendly staff .High quality entertainment each evening, yet easy to escape to an intimate dinner, or walk on the beach. High standard of environmental consciousness, and for the protection of local flora and fauna. The staff went over and above to make our stay fabulous ! They even left a complimentary bottle of wine and small birthday cake in our rooms to celebrate our 70th birthdays . All restaurants were very good . A very enjoyable stay .

There was nothing I didn’t like .

The staff was extremely friendly and very efficient (except for our butler see below). The food was good and the facilities are kept up nicely. The activities staff was great. On a extremely rainy Sunday the staff opened the sports bar early so that we could watch football.

Our butler was not helpful in any way. Dinner reservations were mixed up. It was not until the last 2 days did he send the schedule of things going on in the resort. He did not contact us I had to contact us when we arrived we had to contact him and then meet him when it was raining. The only place we could get food between 4pm and 6pm was the sports bar would have like something by the pools.

The Italian and Mexican restaurants exceeded my expectations.

The music in the swimming pool area could be heard all around the beach, no proper area to rest. The facilities at the buffet restaurant were a bit outdated. Beside that all good.

Beach area and beach maintenance was excellent. Beautiful spot. Food was to a very good standard. Hotel grounds were kept impeccably tidy.

There were no steam irons at the resort only hand held steamers which aren't suitable to iron shirts to a high standard. I would recommend people take a travel iron if they think they will need one. A coffee machine at one of the bars near the pools/beach would be good instead of having to walk all the way to reception area for one. The prices in the hotel shop are ridiculously high for even simple things. The resort would sell so much more and make more money if the prices were more sensible.

this is a peaceful and generally quiet resort, but there was always something happening if you wanted to join in. The food was pretty good, drinks were also good. I thought the bed was very comfy and the rooms nicely air conditioned. The pool was the perfect temperature 100% of the time and the staff was always extremely friendly.

I thought everything was great BUT I think the pool area would be improved with more beach umbrellas and shade in general. Any kind of structure which would provide shade over the pool would be much appreciated because we were all roasting out there

Distances between lobby, appartments, beach, restaurants are not to long, regardless which appartment you choose. The hotel was definitely not overcrowded, no long line-ups at the buffet e.g. Generaly speaking the condition of the resort is very clean and in a very good shape (appartments, green areas, etc.).

1) Sometime too loud with the neighbour hotel partys till 4 am in the morning. The music on the pool was too loud in the afternoon for my taste, even the beach area north of the resort was not quiet. 2) The seating policy in the main restaurant was kind of strange, as we were a bigger group, they would rarely take that into consideration and as a result couldn't sit together often. 3) The choice of restaurants is limited to the main restaurant and a snack restaurant at the pool (with good food though). They have a japanese Restaurant and a "Candlelight romantic" one, but with reservation only (or waiting).

Food was delicious. We enjoyed the variety of the buffet. We also reserved a private dinner for hubbys birthday and they knocked it out of the park. Staff was so attentive and treated you well. The bed was very comfy and spacious! We really felt they went a long way to make our stay enjoyable and we felt they were happy to have us.

When we first pulled up, the building had some weathered dark coloring and just the overall paint looked not as fresh. It made me worried about the rooms, but luckily the rooms were nicer than the first appearance. It does seem they’re working on the place as there were units being updated. This could just be “island time” but some things I wanted right away from housekeeping either never came or took a long time and I ended up not using the item because it took so long. Also they close the bars by the pools at odd hours to restock and it’s a little frustrating when you’re at the pool looking for an open bar. The loud pool was just that, loud! We were thankful for the quiet pool because it was definitely rowdy on the other side!