Private pool was nice. Staff was over the top amazing. Location was pretty good; withing in walking distance of some shops and cafés. On site restaurants were wonderful and so was restaurant staff.

There was rarely open seating at either pool. It would be nice if area around our private pool was concrete, the rock was super messy. Each time housekeeping came. They seemed to take some towel (kitchen and bath) that they didn't replace with a clean one :/ The kitchen did not have much for utensils to cook with.

The hotel was just beautiful it definitely matched my expectations. The plants on the property have grown since they took the pictures so it looks like a little oasis in the middle of the Jungle, especially at night with the lights. we spent 6 nights we had the Rooftop Private Pool Garden View 1 King Bed. It felt very secluded . there are 2 very good restaurants if you don't feel like going to town and the staff was very nice and friendly

The rooftop suites connect to the units below and therefore the 2 floors can be sold as a all unit for big groups by the Hotel . Unfortunately the door that separates the 2 floors is not soundproof and if the group occupying the unit below has kids that like to run around and scream at midnight ( like we did for one night ) it could easily ruin your vacation... As mentioned in other comments the property is next to a slum but it is on the other side of the street and there are many easy options to go around it when going to Tulum centro. If all you do is going to Tulum Beach you don't have to worry about it.

Great stuff! Especially Ivy at the front desk has been amazing - practically helped me organise my stay here with her recommendations♥️ very safe- i wouldn’t hesitate to recommend to solo travelling ladies!

The hotel and room were beautiful. It’s a very tranquil space. Staff were attentive and helpful! Overall a lovely hotel and the concierge service by WhatsApp worked really well.

It’s about a 15 minute walk into the main town down quite a dark street which may not suit everyone but there are often taxis outside. The rooms could be improved with a few small things like more hooks and another mirror in the bedroom as the one in the bathroom gets steamed up.

Beautiful hotel in a new neighborhood with super friendly and always very helpful staff! Spacious rooms, 2 nice restaurants with a jungle atmosphere, where you can also have breakfast. Taxis are always arranged within 3 minutes. You can choose rooms with a small private pool or without one, we didn't use the pool. In short, a lovely, not overcrowded hotel!

Beautiful centrally located pool, great for kids, but for adults, it's mostly just a spot for a nice Instagram photo. Otherwise, it's not very inviting to swim in. There is an infinity pool, but unfortunately, it wasn't inviting for us either.

I went to Tulum for my friends 30th birthday and we stayed at Copal and had the best time! Firstly the hotel is beautiful! It feels like you’re in a tropical jungle with trees and plants throughout the hotel. Our apartment was lovely – we had a three bedroom apartment with a rooftop pool. The apartment was nicely decorated, it was airy and very spacious. There are two restaurants on site and both of them are great! The main pool is in the centre of the hotel; surrounded by trees and it’s so peaceful. What we also really liked is that there are so many extra things offered by the hotel including morning yoga, bikes for rent, massages etc which added such a nice touch to our stay. However the best thing about Copal is definitely the service! From the front desk, to the restaurant, to maintenance - everyone made sure we had a great experience during our stay. Special shoutout to Johnny and Samir who always went above and beyond for us! Highly recommend staying here!

The drainage in one of our bathroom sinks was really bad and although they sent someone to fix it a few times it still wasn’t great. The AC in our apartment wasn’t working when we checked in – but they sent someone to fix it straight away The master bedroom in our apartment locked automatically and we got locked inside a few times The private pool is a lot smaller than it looks online

Our room was very nice, clean and met expectations. On site restaurant was really good, breakfast selection was great and the quality of the food was really high. Pool area was also a highlight for us.

You are staying directly across from a shanty / slum neighborhood with people living in extreme poverty. Plumbing could use an upgrade, but it seems to be a general issue in Tulum. The stay cats left a nice turd by the pool one of the days and we had to point it out to staff, who, to their credit, immediately took care of it. The hotel itself, because of its incredible atmosphere, seems to attract a lot of influencer types.

The location is quiet good, and the joungle feeling is unforgettable! Away from the trouble of the zona Hotelera on the beach, but if you want to make beach day we consider the Gitano beach (They have a collab. with). The pool is amazing, in the late afternoon it went a bit "dirty" because of the trees and plants around it but that was ok. The food in the Copal restaurant was amazing as in the Sushi Restaurant Kokoro (one of the best sushi we had) and the price/performance was rally good (the opposite of the many beach clubs) The staff was really nice especially Rebecca from the Info deks, she gave us super amazing recommendations for activitiesduring our stay. The Room was spacious an always clean! The A/C was super helpful, you need will need it so much woth such temperatures 😅

The only thing that bothered us a bit was the bright light of the refrigerator at night, which you could see from the bed. The smell of the very strong smelling and very penetrating detergent which the housekeeping ladies probably used in the daily cleaning. But that is also the only little bit negative otherwise everything was top.

beautiful staff really nice and always clean

in the middle of no where next to the slums. we also asked to change rooms as we were on the ground floor got noisy people walking up and down stairs and no view on the “balcony”

This isn't my first time in Tulum and I did a solo trip and I must say this will definitely not be my last. From day one of my arrival the property is clean welcoming and makes you feel like you're a jungle oasis availability off two pools and Yoga in the morning was all great things I look forward to.

The staff is amazing 10 out of 10 to Isla the concierge who helped me set up all my day trips and adventures each and every day I was assisted by the great front desk staff and help of getting transportation letting me know about the area great local places to have a meal I felt safe I felt welcome and all my questions answered and needs by the amazing stuff and team.