Staff was amazing. Breakfast was great with most things you could think of. The beds were very comfortable.

The pool was freezing, so cold no one could go in it. We actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this. We had to go to the bar to order anything and the pool was unusable. It's also far from town so there were a lot of long uber rides. It was so far that we missed a couple dinner reservations because once we came back to get ready for dinner it was too far to think about going back out.

Large and well appointed room. The shopping and food court attached to the hotel was great and we had most of our meals there. The location is good in that it’s convenient for the airport but it’s a 20-30 min taxi ride to the historic centre.

No tea/coffee making facilities are provided and we had great difficulty getting the staff to understand our request for a jug of hot water. Eventually we had a talk with one of the managers and everything was pretty smooth after that.

nice room, exceptional staff, very comfortable mattress, big TV watched my Netflix, good size mall around the hotel with lots of options. Also the hotel is surrounded by lots of businesses

breakfast buffet while very expansive wasn't cooked at 5 star level....good, but more like 4 star. It was quite far from the center of the city

Some of the most comfortable beds I've ever slept in, which did wonders for us, as we were both recovering from food poisoning. The hotel is very new and modern. Really appreciated having a master switch for all the lights. The staff were great, and we really loved the fast, free valet parking. Great wifi, etc. We would definitely stay here again.

It's a little far from the center of the city, and the rooftop was slightly smaller than we expected. The restaurant was a little disappointing. You will want a car if you stay here.

Location and rooms were great!

Breakfast buffet was not good. Old bread, eggs that tasted to fish. Pool that was too cold to be used.

Large modern hotel with a swimming pool and free underground parking. Very good selection of food and service for breakfast.

Lack of description of using parking for hotel guests. The parking ticket you received upon entry must be validated at the hotel reception desk. Reception desk staff doesn’t speak English well.

Beautiful hotel, lovely staff who greeted us at 1 Am. Large room, comfortable beds, quiet.

The room was absolutely freezing and nothing we did with the thermostat seemed to help, so we just turned it off. Also, there didn’t seem to be hot water in the sink.

Great variety of food, from american style breakfast (pancakes, eggs, bacon, french toast, etc.) to a very mexican breakfast that includes hand made quesadillas (huitlacoche, flor de calabaza, champiñones, cochinita, etc.). Fresh fruit and veggies!

I didn't like the orange juice. I was expecting pure juice, what I had was water with squeezed oranges in it.

The breakfast was the best I had ever had anywhere, even in Europe. The room was lovely, and it was large and very comfortable. The service was terrific, and the concierge was excellent. He booked many beautiful tours for us. The hotel is lovely, and the decor is the best.

Is beautiful and the staff is very helpful and nice

The bathroom was not properly cleaned, and in the pool area, the chairs were dirty and stained, and the pool had mold.