The cleaning and kitchen staff were amazing. They prepared great breakfasts and were incredibly friendly. The Riad was very quiet and quite comfortable. We were conveniently located on the top floor (staff took care of carrying our luggage up 3 floors) immediately beside the terrasse where breakfast is served.

Check in was confusing. The instructions 'suggested' calling the property if arriving by automobile. It was not clear that check in needed to be done at the lobby of the sister property 'Palais de Fes' that was nearby (and definitely not next door). As non-residents of Fes we ended up lost in the neighbourhood the Riad was located in.

Unforgettable experience in beautiful traditional riad located in the perifery of the medina. The rooftop has amazing view, also breakfast was excellent and the most abundant we had on our trip. All the staff at riad were extremely friendly and helpful, especially Bouchra, who provided us with all the crucial information ragarding arrival, luggage and valet parking. Have to mention that check-in is done at one of their affiliated hotels, then the staff will take you to the riad, to avoid getting lost in the medina. I highly recommend!

The Riad is very beautiful. Our room was very nice. The terrace were breakfast ia served is so good, the breakfast then is even better. The staff on breakfast were super friendly. They clean the room and change towels.

The start of our stay wasnt great, as many reviews here say, the location on googlemaps is wrong. We got lost in the medina with our luggage while a lot of people were harassing us. The riad itself is in an ok location, but we got lost going further away from the touristic area which didnt feel that safe. I think the riad should be proactive on this and tell the guests exactly how to arrive. Our key had a trick to work, which no one explained to us, so we had problem trying opening the dooor. We knocked but no one answered. After a while we managed. The AC wasn working properly.

Loved the rooftop for breakfast and I was often there for sunset (call to prayer) before heading out for the evening. Great view. Staff were very friendly and so helpful, I felt well looked after. Rooms were beautifully decorated and cosy. Location is actually very convenient once you get used to the different routes through the Medina. I had a fabulous week on my own here during Ramadan both in and out of the Riad!

Advice for visitors to get your airport taxi to call the Riad for the best place to drop off. Riad Staff came to meet me and helped me find the accommodation. Also download Maps.me to help you navigate through the Medina to the accommodation. Understand this is a traditional Riad with an internal courtyard so you will hear other guests and staff come and go... bring earplugs if you're noise sensitive.

The Riad is pretty and the staff are super nice and accomodating. They upgraded me when there is a free room available. Full meal breakfast with omelet yum. Breakfast is at the rooftop and you can stay by the patio and take pics of Fez. On my last they they prepared to go breakfast for me. And when i have questions they go with me. they said its hard to find at first but just call them and they will pick you up by the cinema. I was travelling alone and the staff made me feel at home.

The wifi is strong when you are in the center of the Riad. Goes weaker as you are in your room. They referred me to a guide who I realized overcharged me and brought me to places to be pushed to buy. I hope they give feedback to the guide.

The staff here was so friendly, especially the women on the staff who did the cooking and cleaning. The breakfast was amazing and they always showed an interest in making sure that I was comfortable. In addition to that, the gentlemen who worked there kindly walked me to dinner in the evening so that I wouldn't have to walk alone in the medina at night.

Lovely and charming riad, just as the photos show-- so much character and charm! The staff was incredible-- so friendly, helpful, above and beyond! Several times they would physically walk us to the location we were asking about (restaurant, city gate, etc.)-- so kind! Gave us great advice and so helpful. Amazing breakfast on the roof (and also enjoyed dinner in the "sister" hotel down the street)---- so delicious and so much food! And they even packed us a little "to go back" for breakfast the day we were leaving! Great location, walking distance from the city center and all we wanted to see.

We were on the 2nd floor and yet still got a bit of city noise, folks yelling in the night (I think because it was it was a holiday when we were there and there was partying going on). The AC was wonderful in night 1 but had some trouble night 2. (also just note-- where google maps says it is, is NOT where it is, and it is down a pedestrian-only street. I'm VERY glad we had the riad arrange pickup for us from the train station and then they met us at the car... if we had just taken a taxi, we would've been so lost).

- breakfast - breakfast on the roof - very kind employees - interior hotel (former palace) - shuttle service from/to airport - excursion to Melilia near Nador. - nearby the Medina - super clean room

- nothing to complain!

Great location and hospitality. Very kind staff who jumped in to help with some issues we had on our first night. Really let us use the terrace like it was our home. Delicious breakfast! Location puts you just outside the madness and to a few restaurants where you don't have to enter the winding roads of the medina.

Unfortunately our first night the AC did not work in our room, but we were changed to a different room. The new room put us farther away from the router, so WIFI was not accessible, so we had to sit outside to contact family.

Absolutely perfect location and luxurious accommodation in the city center. Great accessibility Breakfast was delicious, great service.