This is such a great place to stay. Comfortable, clean, well equipped rooms. Fabulous friendly and caring staff who are always around to help if needed. The owners are on site regularly and always take time to chat to each guest. Beautiful facilities such as the lovely pool area and the courtyard for drinks and meals. Good breakfast each day and we enjoyed a few good lunches and evening meals too. Great spa treatment too! Quiet location at the edge of the Kasbah near to 2 gates so easy for transport pick up / drop offs. Easy 15 minutes’ walk to Saadian Tombs, Baihia Palace, Tinsmiths Square and lots of cafes/restaurants. We had such a good time here, we didn’t want to leave! Thank you to everyone at BK.

Location right at the entrance of the medina, not a lot of traffic but close to everything. Norah was the sweetest host we have had, spoiled my 9 yr old. The breakfast was superb, from omelettes to traditional baked goodies. we had dinner twice and it was also great. Every detail in the hotel is beautiful, the central patio, the rooms and the pool gets a 10. star. Staff was very kind and helpful , they helped us arrange tours as well.

all was great

It’s in the centre of Kasbah, only ten minutes from the airport, but it is so peaceful when you enter the Riad. The staff were so lovely and friendly and could not do enough to make our stay extra special. Our room was very comfortable with a luxurious four poster bed and lots of Moroccan character but also had up to date amenities such as air conditioning and a good shower. The pool was a great area to relax and cool down and they operate a full waiter service for food and drinks. There’s also an excellent spa which we made full use of!

Can’t think of anything!

I liked the fact women were in the front desk and general manager. I liked that there was a tip box in the entrance and we were encouraged to tip there as to make sure everyone (including those we didn't see or interact with were tipped). I enjoyed the cooking class I took and the kindness and patience of Chef Youssef and Nadia while I was taking my cooking class. The class was the highlight of my trip to Morrocco. Overall a very pleasant stay except for location ....details below.

I liked a lot of the hotel services but was a bit disappointed on the location. it's a bit far and in not so good neighborhood. I realize it is NOT the fault of the hotel but an undesirable man approached us at the entrance and tried to scam us for money for directions. He was rather persistent and not a good experience. We had stayed at another Riad for 3 prior nights in a better neighborhood so we were able to tell the difference.

The atmosphere is great, and the staff is very attentive and nice. Breakfast is really good and all based in natural ingredients. We had a perfect massage at their SPA. We stayed at the suite and the views over the swimming pool, the light of the room,etc, made our stay even more memorable. A place to live the Marrakesh experience fully...

They made a mistake in the bill, adding a dinner that we didn't make, all good at the end, but they should ask for the signature of the ticket, like all hotels do, to avoid these misunderstandings, also the waiter coming to us saying that she served us dinner was totally off as we really didn't, so probably she confused us with another couple. This should not happen in a place like this leaves a bit of a bitter taste in a wonderful overall experience.

What an amazing place! This is a family run business and you can really tell from the attention to detail. Many of the employees have worked there a long time. Tom and Nora know how to ensure guest have a great experience. They personally introduce themselves and ensure you get a tour around, explaining where everything is. The mint tea on arrival was a welcome addition. I've never visited a hotel before that offers such a personalised service. What we liked: Getting to know about the restoration/build of the hotel and all of the craftsmanship that went into it (no power tools used - everything was done by hand!!!) Comfy beds Nice pool / pool area with sun all day Clean room Petals in room Great towels Friendly staff and great welcome Fantastic massage Mini bar Good cocktails  Safe in room Nice bathroom - shower and separate bath Relaxing vibe Tasty breakfast

Nothing

The staff were amazing in helpful and friendly. Nothing was too much trouble. Nora and Tom and their staff went out of their ways to make you feel welcome. The food was very good. The area was less busy than other parts of the medina, which was a welcome reprieve from the hectic streets. Would highly recommend

Guest leave their towels on beds around the poor and rooftop, a policy on not doing this and tidying the towels more regularly would be helpful

The owners and their staff were excellent. They would assist in any way possible to make your stay enjoyable and running smoothly from taxis to excursions to providing drinks/snacks throughout the wonderful areas open to residents including the pool area, roof top patio and tranquil central courtyard and more. Every member of staff we encountered really were excellent and represented the riad in a warm and professional way.

Very little!

Found my sweet spot with this place. It is on the edge of the city centre which meant it was very quiet both day and night and only the sounds of nature can be heard. It was walking distance to the main square. It’s also perfect for warmer conditions as there were amble outdoor spaces with lots of shaded areas. I think one will be cold in cooler weather conditions. I stayed in several Riads in Morocco during this trip and this was the only place that actually offered healthy choices and plenty of variety for breakfast. Whilst the swimming pool wasn’t large it looked a lot bigger than other Riads in city centre. I appreciated the traditional artistry of the building….stunning……and the most friendly service I received compared to any other Riad I stayed so far.

One side of Kasbah location is very rough and underdeveloped. I had to hold my nerve…,… once inside the property it’s a completely different vibe……I got used to the area very quickly

The staff was incredibly helpful and welcoming, they helped us organize our stay, provided maps and recommendations about things to do and booked some spa treatments for us in at the hotel spa (highly recommend to go for Hamman & massages!). The location was very good, inside the Medina, walkable distance to the main attractions and places of interest, but the surroundings were calm and quite during the night.

Nothing