This is a beautiful hotel that is a relaxing oasis away from the chaos of the city. The staff were amazing and always very friendly, and couldn’t do enough for you. Our solarium room was fantastic with its roof top terrace with two sun beds and an umbrella. We booked a massage and it was the best massage we’d ever had. The hotel has amazing gardens and much to our delight some resident tortoises which we fed. We also had the wonderful experience of seeing one of the baby tortoises. I read previous reviews and saw the photos but this went beyond all expectations. We loved our stay and didn’t want to leave. Thank you so much to Amina and her team and in particular to Haveed in the restaurant who was a delight.

That we had to leave!

Les Jardins De La Médina is a gorgeous oasis in the busy town of Marrakech. With it's stunning palm trees, big pool and pool bar, it really is a sign for sore eyes. Our room was huge, it has a private balcony and a super king size bed. They come by your room twice a day - in the morning for clean-up and in the afternoon for some additional pampering. Breakfast is buffet style - a lot of options to pick from both cold and warm. Lunch and dinner options have good prices, great options depending on diet and preference. We did a couple's Hamam, I had a full deep-cleanse facial and my husband had a haircut and a professional shave - all of which were great!

The hotel leans more toward the old-school vibe. Their schedule for the restaurant is fixed and quite confusing: you can't eat whenever you want and also food options change dramatically between lunch and dinner. We ended up waiting until dinner to eat again after breakfast, which was not great. Breakfast is also underwhelming - I was expecting something a bit nicer given the price point and overall quality of the hotel. Drinks are very expensive at the bar and they seemed a little short staffed as it did take a really long time to get things delivered. You are also quite far out from the centre which is a plus and a minus - we enjoyed staying just on premise but you are then limited to their facilities the whole day!

The hotel is a wonderful, green respite from the heat and noise of the Medina, with front desk staff who are very friendly, helpful and professional. The pool is not large but provides a tranquil and cool escape nonethless, and one can have drinks by it. Breakfast is set up outside under the shade and trees, and is extensive, with many choices both Moroccan and international, and the fresh juices are refreshingly good. We loved our large, quiet room and bathroom with the rain shower - and the amenities it provided (coffee, tea, frig, thoughtfully provided straw hats etc.) and used it as a cool retreat to recover from the heat after long walks all over Marrakesh. The only suggestion would be to include firmer pillows along with the softer ones perhaps, but we were very comfortable. We ate dinner at the restaurant 2 nights, choosing largely the Moroccan options. Every choice was really good and well-presented, with inventive desserts. The waitstaff are kind and attentive as well (especially the waiter whose name begins with a Z...) The spa is wonderful - I used the hammam and had a massage (from Oum??) which was arguably the best I've ever had. I have stayed at the Jardins de la Koutobia as well, and this hotel is better by far. Thanks to all the folks at the Jardins de la Medina - I will be back for sure!

Nothing!

LOVED our experience here very very much! Les jardin was visually stunning, it's not a chain hotel which we love but the architecture of it is still beautiful and authentic and we love the history of the place where it was once owned by a princess (we didn't fact check or anything but the idea is nice haha). We arrived very late and although the hotel kitchen was closed they very kindly made an exception for us as they didn't want us to go hungry after a very long and tiring travel day which we really appreciated. The hotel was also very thoughtful in leaving us flower, Moroccan snacks, pastries, a bottle of wine and plenty of water. All a super nice touch and we loved it all!!! And if you book ahead you can also get a discount on their spa service too! Which we fully took advantage of. We tried the hammam, although it wasn't quite what I expected (from previous hamman experiences i've had) we thoroughly enjoyed it. The breakfast was also so delicious, we actually ended up having both lunch and dinner (in room on our first night) at the hotel and everything was so so yummy!! The restaurant staff were all superb as well. Really appreciate their help.

Didn't like the shampoo...it was the one thing that really stood out as a sore thumb, it made my hair feel sticky and dirty but other than that maybe the gap between the two twin beds being put together but this was very manageable.

It is a little haven in the Old Town of Marrakesh. Beautiful gardens which offer serenity. The restaurant and bar all face the gardens and pool which makes it a lovely place to eat . The staff were all very lovely and helpful and the food was very nice . The hotel upgraded our room to have a terrace which was a nice addition as at this time of year the pool was predominantly in the shade.

The waiters during dinner could have been a little bit more attentive . They could disappear for some time and forget when you had asked for something . This could be exasperated by being sat indoors where you were at times hidden. The housekeeping could have been better. We had aglass shelves and a glass table , all of which remained extremely dusty our entire stay . We were given a choice of sprays for our pillow when we arrived but our pillows never smelt of any spray so it seemed like a gimmick. The housekeeper also took our bath towels and didn't replace them and took our second key. We didn't raise the shelves whilst we were there and I am sure that the hotel would have been on it straight away but it shouldn't be like that for the standard of the hotel.

The hotel’s gardens were beautiful, an oasis of greenery with birds buzzing round and singing, even tortoises, didn’t see many creepy crawlies. Pool was heated and seating around it was good. Our room was beautiful on the first floor with views of the pool and gardens and with a little balcony. I had booked a garden room and was not disappointed.

We were disappointed with the food. Breakfast was nice, beautiful plain yoghurt with thick honey and fresh fruit. Choice of hot breakfast afterwards. Breads very fresh . Nibbles that came with drinks in the evening were local and very delicious and came very generously, served us as a starter. The dinner menu was less exciting, think a more local menu would have been preferable.

The location is very good and it is indeed an oasis in the Medina. So nice and peaceful once you go through the door into the hotel. Staff are very friendly and was easy to organise an airport pick up as well as a guided tour of the medina, which I would highly recommend doing your first day there. Our rooms were lovely and the pool area very picturesque. This hotel was recommended to us by a friend and I’d certainly recommend it to anyone visiting Marrakech.

Quiet location just inside city walls which was ideal as it provided a perfect escape from the hustle and bustle. Staff could not have been more helpful - nothing was a problem. So polite and respectful. They made our stay very special. The hotel itself exudes old world charm with top notch personal service and lovely touches like tea and snacks on arrival and hats in your room to protect against the sun. Beds were very comfy too.

Nothing

First hotel in the world where I didn’t have to specify I wanted my espresso in a large cup: they asked me for first! Just a small example of the care and attention they put in the service. I have been in various Riad and hotels in Morocco, mostly five stars and four stars. Gentleness and care are almost everywhere…here they have something more added: professionality. And cocktails are better done than in Mamounia where I had the worst negroni sbagliato of my life and the most expensive one. Breakfast is huge and various with salmon served, cheese selection and even local food in tajine. Something you cannot find easily elsewhere. Last plus: a cold beer in your fridge in the camera is the rarest thing you can find anywhere in Marrakech. Thank you to the manager! You did a great work.

Even in my worst mood I could not find anything that could be done in a better way in this hotel.

Once we walked through the door it was like an oasis of calm. It was a beautiful hotel, lovely gardens, restaurant, food and fantastic pool area. The spa was amazing too! Room was great with lovely features and a roof terrace. Most of all we liked the people working at the hotel, so friendly, kind and helpful, nothing was too much trouble. They were a very efficient team. I would 100% stay here again and recommend it.

It was all amazing!