Upon our arrival, we were first greeted by Agnes Arbousset, as her brother was temporarily out of town. She extended a warm welcome, offering us a delightful cup of mint tea and homemade biscuits while she organized the necessary paperwork prior to escorting us to our accommodations. A few days later, Charles Arbousset, Agnes' brother, returned, and together they continued to provide exemplary care during our stay. The entire staff at el Arsat is courteous and attentive, significantly contributing to an unforgettable experience. At our next opportunity, we should consider visiting Mirleft, located south of Agadir, to experience their hospitality along the coastline.

We encountered some minor deficiencies, such as the availability of toilet paper, shower gel, and shampoo; however, the staff consistently addressed these issues promptly and with a positive demeanor. This situation may serve as an opportunity to cultivate rapport among guests, fostering a pleasant environment and allowing for the exchange of courteous interactions.

Our appearance in Marrakech was met by a storm, mix Marrakech with any storm a combination I wouldn’t wish again. Out of the darkness shone a light a bright and fierce light, a Riad the likes of which dreams await Mr Charles or Charles Arbousset to the unfamiliar awaited with a crew whose existence is the embodiment of service which is rarely achieved. Salma & Abdeljalil lieutenants of our host complimented the establishment beyond measure. Their commitment to their craft is palpable and it’s to be nurtured. The place is an oasis to be savoured before such a place is no longer exists. Spend time there, experience what this place is was is going on to be. Pass by this place and your loss is another’s gift. We consider these friends in an outpost far from home a home from home what more is there?

This is an exceptional place , run by the magnificent Charles who makes you feel as if you are the only guest staying there. Nothing is too much trouble for him or for his wonderful staff. It’s a really special Riad that feels so homely and full of love but offers a very high quality stay in all regards. The nine rooms are full of character and the internal gardens are lush and a welcome oasis from the bustling Medina. The food is lovely, the beds are super comfy, there’s a great pool and it’s really well located. To finish our stay, we had a hammam bath treatment and massage on site, which was fabulous. We really didn’t want to leave after our two night stay. I can’t recommend this place highly enough.

Nothing. It was the perfect choice for a stay in the Medina.

I loved absolutely everything about my stay at Riad Elarsat. The staff were absolutely fantastic, Charles is always keen to help with taxxi bookings, guides on where to eat and drink in the medina, Mustafa always checking to see if I needed a drink when I got back or was at the pool, and the staff always quick with food or to assist with anything, and always smiling and welcoming. The place itself is absolutely wonderful - hidden down a small street as many Riads are, but then you get a wonderful building with a fantastic beautiful courtyard area, places to sit in the sun or shade, including the rooftop terraces, and of course a lovely pool area (right outside the Piscine room which I picked to stay in). I also had a hammam and massage at the spa, fantastic to have that available on site as an added extra!

I loved everything, just wish I was still there!

This is an exceptionally historical and beautiful riad. One of few spectacular gardens in the medina along with comfortable outside pool with loungers. All staff were warmly welcoming and front desk could arrange airport shuttles, day trips and general info and help. The location is central to the palaces in the south of the medina and the famous gardens to the north.

We stayed in the titouan lamazou room as a twin. The bed is in an alcove so whether split or together as a double, standing space around it is tight. The bathroom was delivered as 2 units, 1 as a shower cubicle which was adequate, the other as toilet and basin which was difficult. Little space to layout toiletries or wash comfortably. The main room itself is beautiful with a spacious feel and the modifications have obviously been dictated by the historical foot print of the riad. Other rooms at the Riad seemed to have larger bathrooms, but all, including ours, are sumptuous with a high level of detail.

We were very pleased with our choice of hotel and location. Delightful, authentic hotel, totally quiet, tucked away in a large private garden with lots of trees, many places for relaxing and catching sun and shade in the garden and at upper levels. High standard of interior furnishing including a beautiful dining room. Excellent location in the Medina only a short walk from the main square and the souk and other attractions. Hotel owners and staff very welcoming and helpful especially with advice for us about where to go and getting us dependable taxis.

We liked everything about it.

The most beautiful riad with gardens as nice as those you would pay to visit! Birds and turtles it feels like walking into paradise off the medina. The staff and owners were all exceptionally attentive and it was a pleasure to stay at such a beautiful home, even coming home to a lit fire in the room and tea on the balcony all made the stay so perfect! I would highly recommend staying it this authentic majestic riad!

Could have a little more light in the room and the WiFi could be better but otherwise perfection thank you!

Fabulous Riad in the beating heart of the old town. Within easy walking distance of the bustling souks and the main square,but amazingly quiet and peaceful inside - with trees, birds, and even a few tortoises! Breakfast was lovely, the staff were incredibly helpful (especially Ghali, who was always on hand with water, lovely local wines and tasty little snacks). Many thanks to Agnès and Charles, the owners, who made our stay (and my birthday) so enjoyable.

I honestly can't think of anything that we didn't like!

Beautiful courtyard gardens with tastefully and authentically decorated rooms. Fantastic welcome from owner Charles and great service from all the staff at the Riad. It really felt like we were at home & part of a family whilst we were there.

Liked everything and although apprehensive about the long narrow alleyway to reach the main door especially on arrival late at night we soon realised it was perfectly safe and was all part of the experience of staying in the old town. Would definitely recommend the private transfer arranged by Riad as would have been difficult to find otherwise.

We had a remarkable stay at the Riad El Arsat. The grounds and pool are even more beautiful than the pictures, and the staff were incredibly welcoming. It is a peaceful paradise right at the center of the Medina. Nicole and Charles were wonderful hosts and we enjoyed learning about the history of their Riad and their lives in Morocco. The service of the team of staff Rajaa, Mustafa and Hassan were also incredibly warm and generous. The rooms are tastefully beautifully decorated and the breakfast was delicious. I could not imagine a better place to stay. 10/10 we will be back.

Nothing.