Great hotel, plenty of luxury, superb modern rooms. Great facilities.

They inflated ALL the alcohol prices just for our stay because they new from past years our group arrive from the Sahara with a ‘thirst!’ 10 euro for a Cassablanca beer an example… At the Karam Palace a short walk away, it was 25 euro for 5. Wine on my room service card was 25 euro, they tried to charge 33 euro. And no, I am not an alcoholic, it was pure profiteering that needs to be addressed otherwise they will lose custom in future years.

Very nice hotel and very nice room. Super quiet and comfortable. The pool area is very nice. Dinner by the pool and with live music was great. There are here and there sets from movies which entertained our kids.

There was an issue with the price charged. They used a daily rate in dirhams and a fixed exchange rate from the hotel which resulted in 10% more Euros in my credit card. I asked to be charged in my card directly in Euros the amount shown in my reservation but they insisted this was not possible. Even though the booking had written in bold letters the amount to be charged there were endless discussions with the employee. The manager was not available to resolve the issue so I finally gave up. I was only able to compensate the difference at check out when I demanded it would be subtracted from my dinner restaurant expense. Not something I would have expected from such a good quality hotel. Unnecessary stress that could be avoided with better trained personnel at check in.

Nice big room with big bathroom, nice garden and pool with many sitting areas and outside bar, good breakfast, but horrible coffee. Nice bar with fireplace!

The coffee at breakfast! Hammam and massage are ok, but there’s no area to lay down afterwards and relax. Once done, you have to get dressed quickly and leave. Even for the sauna you have to pay 300,-MAD for a ridiculous 30 minutes session!!! Sylvester dinner was overpriced with 1950,-MAD per person. Poor food quality, no champagne at midnight, poor entertainment with the worst belly dancer ever who was done in 5 minutes … and at 12.20 the party was over!

We had a fantastic experience at Berbère Palace. This is the best hotel in Ouarzazate. I liked the attention to detail in everything they do. The staffs were very friendly, the room service was quick, the rooms were clean and well equipped. We eat at the restaurant and the food was really delicious. I would highly recommend staying here, it is worth the price. We stayed at a different hotel before and we were very disappointed and we booked our room in Berbère Palace at the last minute. I wish I knew how good Berbère Palace is, I would have booked it first.

Everything was fantastic.

everything but their billing policy as I am going to file a dispute with booking.com and my credit card company as they charged me tax which was already prepaid within my booking.

billing policy as I am going to file a dispute with booking.com and my credit card company as they charged me tax which was already prepaid within my booking.

Very nice property. Rooms were very nice, and recently done or renovated. Great pool area. Great service, great breakfast. Good location, easy access.

We were there on a 100F day and air conditioning not strong enough - room probably stayed at 80. Tech staff came in and could not address. At the high price we paid for standard room (even after a small discount as compensation), we expected better.

The hotel is beautiful, lush garden and a gorgeous swimming pool area. Dinner was very good and the breakfast buffet is unbelievable! So much choice, never seen something like that. The staff is super kind.

Nothing! Everything was perfect.

Great place to stay in Ouarzazate. The place has beautiful open spaces and is beautifully designed. The staff were incredibly helpful and welcoming. They went out of their way to make me at home. Loubna, Hind, Abdo and Ilhan were all extremely kind, professional and made me want to return on future visits. Thanks to all the great staff at the hotel.

Superb property in a great location . Enjoyed wandering around looking at the decor inside. Fantastic pool area and surrounding gardens. Rooms perfect. Staff very helpful and always available to assist.

Nil

Beautiful. Perfect pool, great staff, great rooms. Look no further.

Just check the bathroom door is closed, if you think the air con isn’t working as well as it should. I think the air con is mainly in the main suite, so the bathroom heats up the room a bit. The air con said it was lower than it felt.