The staff of this hotel is incredible - everyone is polite and helpful. The territory is absolutely marvelous with an extensive sculpture collection and well maintained greenery. The fact that it has its own wellness facilities was the selling point for me to book this specific property.

The rooms could have been cleaned with more care. The fact that on top of high rates for stay they charge extra for the mini bar and even cream in the suite 's bathroom is putting a bit of a questionable color. Either make it into a list of extras that are possible, but putting it in front of people like some sort of mini shop in your room that you already paid for is not how you come out carrying about your visitors.

The location and the history behind it is amazing (even though I would have expected the hotel management to have done more to engage the guests into what to do around). Both restaurants are superb! Would be interested to stay in the main building), it was in renivatiin at the time of our stay).

The room (two bedroom suite) where we stayed, while huge, would benefit from some maintenance - it was visible it aged and this didn't help to feel cosy. There was no "lobby-like" area where you can stay and relax. The breakfast was quite average (same options every day, quite basic ones, no real espresso and freshly squeezed orange juice) - would have expected more of a R&C member and considering the quality of the restaurants for dinner.

Everything was excellent, especially considering that the hotel was having some renovation work done and there were clearly issues with IT and some organisation due to one building being out of action. But considering those handicaps the place did remarkably well and the dogs absolutely adored it - wonderful, safe country walking, their first geese, plenty of interesting artworks ......and total peace and quiet. I would put in a special mention for the excellent , charming service - nothing was too much trouble, and everyone was friendly and helpful. The dogs would say, if they could, that they LOVED their smart khaki padded beds, the generous bowls of dog treats, the designer poo bags and the admiring pats from one of the staff, who slipped them a few extra nibbles.....

My only "complaint" was that the restaurant was full up, but I was able to order room service. Room service had limited choice, but it was absolutely excellent and I was worn out from travelling...so in the end that was a good thing.

An absolutely wonderful experience. A gorgeous facility surrounded by nature. Very relaxing stay. The room was huge and the bed comfy. We felt really pampered. The place is full of art pieces, that I really appreciated. Also there are 2 restaurants on the facility, one is a high end restaurant perfect for a special dinner, the other is the cutest place for lunch or coffee.

The only thing that was a bit below expectations was the Spa, compared to the rest of the establishment. But to be fair, it was also because it was really busy, and there were kids jumping and screaming.

Breakfast was superb. Lots of choice (some a la carte dishes included) and great service by the staff. Comfortable and large bed, room was very spacious. Couple of free drinks in the minibar. Very quiet. Accidentally left my jacket behind, for a small fee it will be sent to me.

There was no indoor storage for my racing bike. So kept it in the car which was okay since it is a closed off property, but still. And two big cracks in the wash basin... Also no big deal but for this room price, you would expect this to be fixed.

The location and the walk nearby. Easy for visiting Maastricht and Valkenberg

Our coffee machine did not work. One has to scan the QR code for instructions. It only dispensed hot water and finally it was changed. Also there was a half opened cream that had to be chucked away. We think these things should be checked before the arrival of new guests considering the status of the hotel. We also found the lighting in the bedroom on the low side.

Very clean room, great atmosphere, great dinner, beautiful surroundings and buildings, great breakfast, kind staff.

Very expensive place. I ordered flowers for in the room + rose leaves; they were delivered late, after we already checked in and had entered the room. We were allowed into the room 1 hr earlier, which was great, but I would expect the flowers and leaves to be there already. The location for the breakfast was not that nice in terms of styling / surroundings.

The grounds of the hotel and convenient for both Maastricht and Valkenberg. Enjoyed the spa facilities

The fact that the info on the room coffee machine can only be accessed by the QR code! If turned out that our coffee machine was faulty. Also a cream sachet had been partly opened and was rank. These two items should have been thoroughly checked before new guests arrived. We found the shade in the standard lamp gave little extra light.

Our stay at St Gerlach was excellent. We visited during the week for a short getaway from Amsterdam (arrived by train and it was a 10 min walk from the station to the property. The grounds, the food, the staff and especially staff were all exquisite. From Nikki at breakfast to Maarten and Iyla at dinner, chef Otto and his beautiful farm which we got a tour of. We were treated like queens and given so much love that we promised to be back.

Our stay was too short! The only downside was the spa - the massage felt like someone rubbing oil on me, little pressure, very amateur. A complete waste of money. Suggest skipping the massages and just use the gorgeous pool + sauna + Hamman.

The locaties is simply superb, and so is the friendly and professional staff (everywhere: reception, restaurant, Burgemeester Quicx, housekeeping). The outside areas and the outside of the buildings are in excellent condition. Our room (appartement suite) was huge, quiet and comfortable. Staying at this hotel means preserving cultural heritage.

The rooms’ bathrooms are becoming outdated (they are functioning well and are clean, but deserve an update). The restaurant is decent, but one would expect an even higher level of cuisine here at this location. Finally: breakfast is overpriced. These minor comments are merely a footnote to a wonderful stay.