The gentleman who provided room service was wonderful - very cordial and professional and kind. The front desk staff were very helpful and patient with our small amount of Spanish language understanding. The breakfast buffet is very nice with many different foods to choose from, including local Guarani options. The room was very large and bright. The swimming pool was very nice to refresh from the heat of the day. Internet modem in the room was nice - we could connect ethernet cables to our laptops, which was nice. The internet speed (mostly under 10mbps down) was on the slow side (at times it was fast.. it fluctuated) but we were still able to do online gaming at a reduced rate and also an virtual meeting, so it would be possible for reasonable digital access, for a digital nomad, as an example. It is very difficult to find a hotel with good internet speed in Asuncion, but this hotel is the closest we could find to having 'good' internet that would be suitable to conduct online business reasonably.

Mold in the 'jacuzzi' spouts of the bathtub was not very appealing so bathing in the 'jacuzzi' was not inviting. The tv didn't appear to have any channels/shows to watch but we also could not find instructions for this so maybe there are and we just couldn't find them. Overall the hotel is very lovely and that far exceeds these minor details.

The family suite was perfect for us. It accommodated the whole family with 4 beds. The staff was very nice and attentive. The breakfast buffet was delicious. And my kids enjoyed the pool. The hotel is also walking distance to a Biggie Express, so you can buy just about anything you need. I recommend this hotel.

Of no fault to the hotel, everything is closed on the weekend. Our flight landed on a Saturday and we stayed the weekend. Given that the hotel is located in centro, there wasn't much to do.

It was a very pleasant stay, the hotel was lovely and quiet. Every staff member was professional and courteous. Breakfast was monstrous with a wonderful range of options. The pool was nice too, even though the weather wasn't pool-friendly. The hotel's location makes it easy to explore the centro.

It's not really the hotel's fault, but there was not much atmosphere when I was there. The few other guests I saw during breakfast were mostly keeping for themselves.

This hotel has been Grand once, but is still magnificent. Roomy and rustic. Like this place! Good location. Big nice room. Good cleaning. Manager(?) Speaks very good english and is very helpful

Staff in restaurant needs to be more attentive. Only one person was english spoken. A little worn here and there, but charming!

Very excellent professional staff , very lovely , very helpful at reception and in the bar restaurant - massive rooms - big bed !! Great food / breakfadt seriously good - lovely setting - big lobby nice to sit in - great wifi - i got ill with the local chikiwawa mosquito virus - the hotel arranged a brilliant doctor within 30 mins for free - opposite mall for supermarket and shops - its a little tires and could do with a refurb here and there but tvats a minor point , i had a really enjoyable stay here chilling out between hectic travel around south amerca .The pool is fabuloso but staff are some of the best ive seen in all my globall travels to many countries over over many many years.lovely people .Vastly better than the first one i stayed in at twice the price9

Nothing

The hotel had a nice atmosphere. The room was large, clean and comfortable. The breakfast was great. The staff was kind and friendly.

The hotel in general, aswell the rooms can use some updates.

Local friends were extremely positively impressed with the Hotel Excelsior. The entrance area is also great. Across the street from the hotel at Shopping Excelsior you can get almost anything. The rest 1 block away at Biggie Express. You can walk into downtown comfortably. My room was pleasantly quiet Sunday through Thursday. It is a nice place to work. It was a nice stay.

Friday night and Saturday night the disco was too loud for me.

The front desk staff were very professional, always attentive, and willing to help. Breakfast spread was pretty amazing. Lots of options

The property looks dated and needs refreshing. But the space is very clean and comfortable nonetheless.

The staff are very friendly and helpful. We left our phone in the public area after we check out. They found it and keep it for us. This hotel was a five star hotel before, the rooms are huge and comfortable. Breakfast is good and have variety of choice. They have good WIFI in room also. Hotel is located in the old town, all the attractions can be reached by foot. There is a small shopping mall and supermarket opposite the hotel.

None

Very helpful and kind staff. Pickup service at airport excellent.Breakfast also very good with lots of fruit. There restaurant was also nice.walking distance to some of the interesting buildings in old town.