The staff was very courteous, friendly & helpful. Google translate helped facilitate conversations. Breakfasts were spare but adequate with fresh juice, eggs & avocado offered daily in addition to fruit, cheese, deli meat, bread, tea & coffee. Rooms were a mixed bag. Our first night we were in a too small 3rd floor room without views (skylight only) and low ceilings in the bathroom. The next few nights they moved us to a small 2nd floor room with a window/balcony but right over the main entry so it was quite loud, especially early morning. Following our return from a 5-day trek to Machu Picchu, we had a lovely 2nd floor room of adequate size with balcony/window overlooking the street and far enough from the entry to reduce the street and conversational noise.

Super comfortable room, feels like home. I am a light sleeper, and was suffering from insomnia during my last high altitude trip( Tibet), so I asked for a quiet room before arriving. They gave me a super quiet and homey room. I ended up sleeping very well for 6 nights. Every stuff is super responsive, genuine and always there to help. The location is a prime, only a few minutes walking from a main plaza. I had the best stay during my one month vocation in South America.

If the bulb can be warm yellow, instead of white, then the room would be more homey.

I rarely give 10 stars but this lovely family run hotel was everything we wished for and more.. The staff went far and beyond to help us with everything. We stayed there twice and got free upgrade. Great value for the money, hot shower with good pressure, heater in the room, excellent location, great service, great room.. Don't expect 5* hotel but if you are after nice authentic family run hotel, Kori Gems is the best choice in Cusco. They gave us advice about landmarks in Cusco, lend us small towel for our trek and were very helpful with advice regarding altitude sickness. Coca tea available in the lobby for free, 24 hours a day 👌

* Great location - walking distance to all the great restaurants and tourist attractions, * Polite and helpful staff - fast check-in and out, agreed to keep our luggage, 24h service * Beautiful clean rooms with decent price, * Free teabags and hot water provided at the lobby to help adjust altitude sickness.

People could be checking-in and out in early hours for different plans, which would make a lot of noise and that would severely affect your sleep if you don't have earplugs ready. This is, of course, not the inn's fault, but it would be ideal if there are signs that ask people to keep quiet during 11pm-6am.

We stayed twice with an absence of two days in between. Family of four; the first four days we got room no. 10 which we had chosen and it’s an awesome two story room with a king size bed on the first level and two twins at the top. Lovely room with beautiful details and lovely authentic look. Very comfortable beds.

We book the same room no. 10, for a second one night stay and instead we were given no. 1, which was very camped for four people with all the beds and was below ground. Very unpleasant conclusion to our stay!

Very central, walking distance from the center. The room was super spacious over two floors which felt like our own little house. We had breakfast included in our booking but because we went on excursions early in the morning we couldn’t have it in the hotel so the staff made us some breakfast box to take with us on the road. Small hotel in a cute courtyard in the middle that gives a rustic quaint vibe. We loved it

The water in the shower was lukewarm if not cold so it made it hard for us to enjoy it even after hiking during the day

Rustic old Spanish style house in a good location. A little uphill but after a day in Cusco no problem. Spend more and I’m sure you get nicer. This is a good value for those who don’t need perfect. You’re in Cusco you just need a place to sleep between the long days of local sightseeing.

Plumbing could use some work but this is Cusco. For the price ambiance, location etc I could overlook the warm water shower, sometimes hot. Just depends on when you take your shower.

Really nice atmosphere, quiet place. Very friendly and helpful staff. The rooms were beautiful decorated. You can store your luggage there while going on multiday trips to Machu Picchu.

The bread for breakfast was very dry! You should be aware if you share a room with someone, the walls to the bathroom does not reach the ceiling - making bathroom-visits not very private.

The staff couldn't be more helpful. They went above and beyond to make sure we're okay and offer help every chance they get. We also love the old-school feel.of the place.

It's a bit far from the Plaza, we needed to go walk up to go back. Same thing with the room provided The room with the loft would be great for 3 people but it's kind of uncomfortable for us as a couple to go up the bed and down for the washroom. The internet was a bit slow too on the loft so it wasn't ideal for us to work. Except for these as personal needs issues, Kori Gems is highly recommended! They are even kind enough to let us know about our phone that was left behind! Thank you very much!

The staff was friendly and helpful. The rooms were clean. We enjoyed eating in the garden. The breakfast was good, but a little bit limited in options (not necessarily worse than other places and more like a general situation in South America)

It was cold in the room (also due to the fact that one window was not closing properly -> I hope the staff will fix this soon), however they provided us with a heater which made a situation a little bit better.