Very close to the central plaza and near to restaurants and shops nearby Very good house keeping keeping things neat and clean every day Great breakfast with a good variety Good responsive staff, very pleasant to interact with, the doormen always very polite and nice with a smile, very responsive staff at the reception as well

Everything was nice, the only thing was a bad smell in the washroom possibly coming from the sewage. They did send someone to take a look but I guess it is difficult to find this as this happens during certain times after using the washroom or shower. I suspect this was because of the drain in the washroom floor which is open to the sewage instead of having a p connector.

The location was outstanding. The staff were incredibly efficient and helpful. The food served at breakfast was quite good although they seemed at times extremely busy. Nonetheless, they met all of our needs. I would recommend recommended for anyone on their trip to Cusco

Depending on the time of the morning, the breakfast could be a little chaotic and many of the foreigners would just scoop up all the food without consideration for others. This just made it challenging for the staff that they were always delightful and accommodating.

The location was excellent- very walkable to explore many parts of Cusco. The room had all essentials and was comfortable and clean. The best part was the staff! Everyone was so welcoming, kind and accommodating- always ready to give tips for Cusco or recommendations on places to go. It was a very touching surprise to come back to the room on my birthday to find a cake and a sweet card. The staff must have seen from my passport that my birthday was during the stay and went above and beyond to make me feel special.

The hotel is in a great location. The room was large and the beds were comfortable. The staff weee helpful. The breakfast was very good and you are able to get eggs cooked to your liking, if you ask.

There are more staff for helping with bags and front desk. They could use a few more people to help with breakfast. The rooms are dated, which you would expect in a converted hotel. Comfortable, but part of the hotel is much less older. We heard the newer rooms were much nicer.

This hotel was outstanding, even for experienced travelers. The spacious colonial architecture combined perfectly with the convenient furnishings. The bed was super extra-large, literally over 2 meters wide. The exceptional breakfast offered a wide variety of food. The staff were very helpful and always ready to ensure guests felt comfortable. We thank them for this wonderful stay

One small issue (which, honestly, we’ve noticed not only here but in other Peruvian hotels as well) is that guests need to pay extra for breakfast coffee if they aren’t satisfied with the standard mid-quality coffee served from a thermos. We believe that a hotel of this caliber shouldn’t charge for such minor items

The location was outstanding. We were within a few blocks of the main plaza and historic buildings. The door men were great helping with cabs, luggage, storage, directions, etc.

Front desk staff was often confused about reservation, storage, and amenities. The female employee was great help and seemed to know her job but the male employees both struggled. Got a double charge at discharge for a restaurant charge causing problems with the credit card company. Taxi arranged by hotel tried to overcharge us at the airport after we were given a price by the hotel. He finally backed down and took what we were told would be the charge. (20 soles vs 50 soles) more than double the quote.

Excellent location , walkable to lot of cafes, shopping areas and center of the city. Breakfast was really good with a nice spread of items. It opens at 4am , easy for folks heading out to the early morning hikes. We could keep our luggage at the hotel storage during the days of the hike to Machu Picchu. Food at the restaurant was excellent, very good quality and tasty. We preferred eating at the hotel restaurant than other places outside. Staff was very professional.

Rooms at the lower levels didn't not have view outside the windows. Seemed pretty closed.

We stayed here one night before travelling to Machu Picchu and again one night after. Lovely hotel, very helpful friendly staff. We were able to store our luggage whilst we visited Machu Picchu which was really helpful. Breakfast and lunch were both lovely with plenty of options, a lovely courtyard and fabulous location. We really enjoyed our stay in Cusco and would not hesitate to recommend.

Nothing

Best trout meal we ever had anywhere.

Front desk initially charged us the cost of a more expensive room even though we moved to a cheaper but more comfortable room. I had to insist that they charge me correctly and after making a big fuss — they fixed my bill. Your new section of rooms looks nice but smells strongly. We moved rooms because of this.

The staff was excellent, particularly a woman in the restaurant who went above and beyond to bring a food tray to the room when my daughter wasn't feeling good. The reception also kept my bags in storage for a 24 h period while I was out of Cuzco. I found the staff excellent. On another occasion, for a meeting with travel agent, the restaurant made a private room available to us so we wouldn't be disturbed.

I was happy with this hotel and its services.