The location - near the main square but away so it's quiet and convenient. The staffs - there is no question the staffs are going out of their way to help customer, from calling taxi and restaurant, to provide any towels or amenities. Hotel also provide one bottle of water per customer everyday which is very needed and helpful. The room - we stayed twice at this hotel and had different rooms assigned to us. Both are super nicely decorated, spacious, and with modern bathroom. The staff told us the hotel used to be a bishop"s residence. The hotel is very much Spanish style. You won't notice the entrance, but inside is huge, courtyard by courtyard. The breakfast - it is OK, typical breakfast buffet plus egg/sweet/coffee dishes on order. We loved the sauteed quinoa, but it didn't serve every morning. hotel rotate breakfast offerings.

In general, the hotel is good. Location is great, it is of rich Peruvian culture, facilities are unique too. However, for about $300 per night, I think the service is not up to standards. One day (24+ hours) before I arrived, I messaged the hotel to request the free shuttle bus they offer, i received no response at. i finally got response from hotel one day after I already stayed there. Another thing is breakfast. It is indeed good quality, but not much variety and very much western food instead of local cuisine.

service in general, breakfast, shuttle bus.

This hotel is beautiful inside! The entire staff from the front door, front desk, restaurant, and housekeeping are so friendly and helpful. The room is nice and comfortable. The bathroom is beautiful with lovely granite and a jetted bathtub. The restaurant has delicious food. The breakfast buffet has plenty of options to satisfy everyone's needs. We would definitely stay at this hotel again. We felt very well taken care of.

Not a thing.

Super location; close to the main plaza, but a block away, on a sidestreet so very quiet. Close to old churches, Sasakywaman (sp) is must see; 20 mins by taxi. The staff allowed us to leave our larger suitcases at the hotel, while we went to Machu Picchu -- Very convenient. Whirlpool for two in the bathroom. Comfy bed. I was concerned about altitude sickness, coming from Florida, but maybe the cocoa leaf tea they offered did the trick..! The hotel itself is literally a small museum...

All good...

Position, breakfast, room

We had high expectations due to the cost of the room and the multiple awards this boutique hotel has won during the past years. We have been disappointed by the overall design, that seems to be a fake replication of typical peruvian colonial buildings, without an overall coherence among the spaces and style. Internal court is not beautiful as in the pictures, and during the morning it was covered by a big tent

Everything was great! The staff was kind and helpful, the hotel was spotless, and the location was terrific. Mijail Rodrigues, the receptionist, and Gonzalo Valencia were always there to greet us and answer our questions, making our stay pleasant.

If I had to choose, the food could be more tasty, and the restaurant service could be a bit quicker.

We visited the hotel for our anniversary and it exceeded our expectations. They surprised us with an upgrade to a suite which made us really happy. The staff was always smiling and helpful- thumbs up to Guido. The restaurant and breakfast were very tasty. It was like we were living in a museum, every corner was special. The location was also very central, 2 minutes walk from the main square of Cusco. Thank you again for this wonderful stay and we look forward to come back!

Nothing

Excellent experience, really kind and helpful staff, helped us to deal with altitude sickness. Hotel itself has oxygen supply in the bathroom, and can also provide big oxygen bottle to the room, you can use it overnight. Breakfast is great, facilities great. Everything is excellent. Will definitely choose this hotel again if we go to Cusco in the future.

I stayed at Aranwa Hotel in Cusco for just one night. It's a charming hotel with an antique style, though it felt a bit dark due to the curtains drawn to prevent rain. The decor seemed a little dated and could use a refresh. However, the overall experience was pleasant, with lots of care and attention from the staff. The breakfast was good, but it could be slightly improved.

Excellent breakfast. Very Good croissants and waffles and loved the variety catering to all taste buds. The restaurant in general was very good. Loved the Coca tea available always. The hotel is a museum in its own way. Amazing!

The Shower! trying to be sophisticated but really didn't do it for me!