Upon check in we found the room that had been assigned was not what we had reserved. The FDA was hesitant to move us, but wisely contact the Front Office Manager , Mark. Having spent many years in Resort Management, a complaint is an opportunity to win over your guest. Mark did this in spades. Since we were staying for 12 days, he upgrades us to a better room and really went over the top in taking care of us. That was the beginning of a great stay. This was the highlight of our month in Philippines. We were even offered free massages and we unfortunately weren't able to take advantage of that. Overall the staff and facilities were second to none....Thank you for making our stay so enjoyable. Don't miss out on th Solina Beach and Nature Resort.

Just a comment, that we have noticed at all of our stays in the Philippines. I hope that the Tourism folks and Hotel Industry really spends some time on training of all staff. The staff we have run into throughout our stays in Bohol, El Nido, Bouncy and Carles were so friendly and wanting to be helpful. A bit of regular training I feel would go along way. Let's set your staff up to be successful.

This Hotel is Highly recommended. The staff were really friendly and they really take care of their guests.. My family had an early flight back to Manila on our last day and since we couldn’t make it to our buffet breakfast the staff made us sandwiches, egg and water to bring to our flight. The athmosphere is so nice and quiet. So if you want to take a break from your busy schedule or the busy city you live in, this is a place to do it. Food from the restaurant is good too. The rooms are clean and the beds are comfy. I’ve been to many places and I could say that this hotel is the one that I will keep coming back.

The resort is well kept. The garden and pool was beautiful. We enjoyed our stay. Food, room and  service were great! Relaxing and had great amenities. They accommodated card payment which is nice. Internet coonection was stronger outside than in the room.

It is too far to get to. To commute, it took 3 1/2 hours from Kalibo (even with the private transpo) and it cost a bit too much. Not budget friendly. The bed was not comfortable. The frame was making loud creaking sound. The water in the bathroom was weak. Hot water was weak. Food prices is a bit high. Also you get charge for the use of towel if you are to do a boat trip which they help organized. The private boat trip was underwhelming. Only the lagoon was memorable. The food sucks. The boat was old(though the guides were helpful and friendly). Some of islands were filled with garbage everywhere. I wish they keep them clean.

Nice furnished queen villa with fridge and two VERY comfortable queen beds. NOT HARD. Fantastic 25 meter clean pool. If you were 4 guests, I would have said, good values for money. Somewhat in doubt when only a couple. Breakfast buffet was OK if you expect a simple breakfast, eggs, fruit and some other basics as the warm food is OK but not great. Dinner was quite OK but not great. We tried 6 different main and appetizers.There is potential for improvement on food. Very good cakes and cappuccino. Chocolate cake not too sweet.

The beach sand is not great, however the view is. But with the beautiful pool and the island hopping, who needs it. They have a gym area, but except from a great variety of dumbells, resistance exercise machines are having a lot of frictions and are useless.

The facilities were phenomenal, we loved the in-house massages, and the staff were painstakingly so kind and helpful; I wish they had an indoor check-in office because it looked so uncomfortable for them to be in that heat just waiting for guests to check in. The staff seemed to have a very efficient communication protocol though so that was impressive. The pool looked gorgeous, too, though we didn't go in.

Not a fan of the loud music at night; we were told that it was part of a nearby camp site but it looked like it was still part of the same resort. There was only one restaurant and, because it's open, taking a meal there can be very uncomfortable. They gave us 2 bottles of water, but they weren't very palatable; we didn't touch them for the rest of our stay

Very friendly staff, always ready to help! I felt like the most welcome guest here. This hotel has a beautiful territory, a nice pool, tasty and inexpensive food in the restaurant. We came with a large group of 11 people and had a great time. We went for a massage. The massage is very professional, we all liked it! We took a tour of the islands and it was great!

The fact that you can't swim in the ocean was a big minus(((

Beautiful place, so close to the beach and the view is just amazing. Free gym and play area for children. Delicious food in restaurant, many choices also on breakfast table. Very helpful and nice staff. Rooms were always clean and nice.

The process of transportation to the hotel is not the best, we had to use our own transport because hotel requires payment in advance which is not easy for foreigners (different bank transfers/delays with payments etc) If we can book our stay in the hotel in advance with payment onsite why we cannot do the same with transportation. Everything else was just perfect

I like the facilities and the sunset on this property. The area is pretty big and it has a public beach and swimming pool, there are lots of trees with fruits and the flowers are very pretty. They have hammocks along the beach to relax. The breakfast has enough selections. The front desk staff were superb and super helpful including the van driver who drove us and picked us from our tour. They organized our Tour, I must admit Gigantes Island is more beautiful than Boracay.

The swimming pool is not clean and the changing area smells of pee. The service at the restaurant was very slow….. we waited for two hours for our pancit orders, no coconut juice even though they have coconut trees everywhere and most things on the menu are not available. The restaurant staff are not attentive to our needs, we have to constantly ask for service, there are ants and flies everywhere (ants and insects are attracted to food, they have to make sure food particles on the floor are regularly clean to avoid ants and flies on the restaurant area).

Very caring staff! Delicious food and drinks, nice pool, well-kept hotel grounds. I really liked the price, quality and fast execution of the laundry order. We felt like the most welcome guests throughout our vacation!

Dangerous jellyfish did not allow swimming in the ocean. One of us was very badly attacked by a jellyfish. Terrible pain and the leg hurt for a very long time(((

The highlight of this resort is its focus on nature. The natural shade from the trees help beat the heat even when you're strolling within their endless grounds or while swimming in the middle of the day.It's like a forest escape with a cozy but modern design theme. You can stay inside the resort the entire day and never get bored with the entertainment facilities that they offer.

I appreciate that there aren't any enclosures seperating the shore from next door neighbors. However, the beach itself is third rate. The sand and water aren't worth the sunburn. You'll be better off swimming by the cool waters from the pool, shaded from the sun thanks to the trees. I was expecting the Queen/King Villa rooms to be a standalone structure, similar to their other offerings. I was wrong...and a little bit bothered that one of, if not the most, expensive accommodation is shared with a neighbor.