Food and location

The lobby of the new wing smells cigarette. I hope they’ll find a way to add more exhaust in the casino.

The 3-bed room is what we liked about this hotel.

We arrived at 3:30pm and check-in was supposed to be 2pm. We were told that we needed to wait another hour to prep our room. Such a disappointment. When we asked of they offer at least free coffee or a welcome drink since we needed to wait a while, the staff straightly answered no. We felt it was unfair for us since we paid for full and we should use the room in full or at least get a partial refund or something else as way of apology but nothing.

Room excellent. Linens smells nice and clean. Room with a view. Breakfast was a box breakfast. Had to check out very early. John, front desk clerk suggested that we get a box lunch since we had to check out real early.

Sorry! None that I recall. The staff are all very attentive to our needs. As a matter of fact, they let us use the golf cart to go to the twin towers. We could have walked but they insisted to use the golf cart because it was hot in the afternoon and wants us to be comfortable.

Gentlemen: Good Day! My comments are as follows: Breakfast - Excellent. I'm a coffee lover. from the aroma until the time I sip the brood coffee, it's EXCELLENT. Room - so spacious, very tidy, smell good and Aircon is excellent. I got a very good sleep. Ambiance - feeling so cozy and so elegant. Thank you. Guest name: Dir. II/ Arch. RAYMUNDO A. MATIC Department of Agrarian Reform CP 0956-0161210 Occupied: Room No. 447 Date. June 16-17, 2023

Hehe, I was not allowed to swim in the new ROYCE Hotel building as much as I was only check-in in the old hotel building. This gave me the impression that the new ROYCE Hotel and Casino are managed by other groups of investors. Come to think about it, Its illogical to advise me (one of your hotel staff) "Sir, hindi naman po pala kayo naka check-in dito sa bagong building kaya di po kayo pwedeng mag swimming dito". I feel so embarrassed even though Im not planning to go swimming. But my guest was surprised. I suggest that, next time advise us about your amenities if your swimming is inclusive.

The variety of choices of food for the breakfast buffet was superb,also the lunch buffet.Every single dish live up to being kapampangan as culinary capital.All the staffs were polite and accommodating.Service was excellent.

We like and love everything during our stay.Everything was pleasant and excellent.Just continue what you've been doing and more so we hope that you maintain the excellent service that youve started.The rooms were so perfect so spacious.The bathroom is huge so elegant,pictures shown as example doesnt give justice as the actual,So intricately designed for a relaxing and comfort stay.This is specific for our experience at the premiere rooms that we booked.Definitly a great choice when planning to stay in clark.Highly recommended.

Rooms were very clean and nice. We ate breakfast at the 4th floor and there were not a lot of people and food was fresh. The staff were all nice and welcoming. Pool was also nice. I will definitely go back to this hotel.

They room service charged for a bucket of ice. but the front desk reversed the charges so thank you for that. the mall and some of the restaurants were still closed. Hoping to stay here again when all the facilities are open.

Spacious rooms with modern facilities

The morning breakfast. There were more of Korean, Philippines, and Chinese food. Pork was never separated from those who don't take Pork. The cutlery was not separated from Pork and non pork. The reception smells of cigars, which came from the casino. There should be no open space between the reception area and the casino

Rooms are bigger than any of the hotels inside Clark. Cleanliness is superb and staff are accommodating and courteous.

1. The soap bar needs to be improved, texture is course and leaves a lot of residue which is bad for our water systems. Also, it’s sticky on the skin. 2. The buffet spread is quite limited compared to Quest Hotel considering the price point. Add more food variety to add more value for money.

The rooms were bigger than normal size hotels and full of toiletries. The staff, food in the hotel restaurant, facility, parking, concierge, housekeeping, and amenities were great. There was a Purefoods duty free store near the hotel if you need any American stuff. There’s a jollibee and Chow King across the hotel if you don’t want to spend much on food.

Nothing really except the hotel is separated from the casino. Just few feet away, not too far though and they have service carts for handicapped or old people ages 81 and 76 years old like my parents. Keep up the great work!

The room is very big with so much space to walk around. The bed is firm but not hard. I like the layout of the bathroom wherein there is a separate toilet and shower area with special toiletries provided. The spread during breakfast has variety and there were changes during the two days we were there.

There is really nothing in particular not to like.