Pool, facilities, view, room, cleanliness

Location- the resort is in the middle of nowhere. For any small thing, you need to get a cab to go outside for like 20 mins. Food options- not bad, could be better There was a weird declaration you need to sign anytime you get any food item from outside the resort, that you will not hold the resort responsible for feeling sick. Someone must have sued them in the past or something. That was quite a weird experience for me. That was the only quirk.

The facilities are outstanding, our little one loved the kids play area. Staff and management very open to negative feedback and act quickly to resolve problems.

Speed of service was an issue. Once had to fetch my own drinks 20 minutes later after ordering from the pool. Room service takes 40 minutes to an hour for things like side dishes or hotdogs which take minutes to make, and items often forgotten. We waited more than an hour for 2 margarita pizzas at the sports bar (we were one of only 3 tables there). In fairness we complained about all this after 2 days and we were given very special treatment for the rest of our stay.

We had a wonderful 3-day stay at Dusit Thani Mactan Cebu! From the moment we arrived, we were greeted with warm hospitality and seamless check-in. The room was spacious, clean, and beautifully designed with a stunning view that instantly put us in vacation mode. The resort’s amenities were top-notch—especially the infinity pool with a breathtaking view of the ocean. Breakfast was a daily highlight, offering a great variety of delicious food, and the staff were consistently friendly and attentive. We also loved the relaxing ambiance around the resort—it’s the perfect mix of luxury and serenity. Whether lounging by the pool, enjoying sunset views, or just unwinding in the room, everything felt effortless. Highly recommend this resort for anyone looking for a peaceful yet luxurious escape in Cebu. Can’t wait to come back!

The room is great, large balcony facing the pool and the sea. The staff is really lovely and pro. The building is normal for this category and everything is super clean. The pool is great, and there's animations. The food is a very complete buffet for the dinner and it's good, even it's dedicated to Coreans and Chineses.

Well, the menu at the pool bar is terrible. Only burgers, not that good, and few meals, quite expensives for frozen food. Totally disappointing to see that there's no kids menus ! Nos pastas. The last point is the beach : it's an artificial one and very small, don't dream to swim. It's very far from the city, the last position facing Cebu.

Location - The resort is located at the peninsula of Punta Engaño in Mactan Island. Can be accessed by taxi or shuttle. Most rooms face the sea, with spectacular seascape views and sunset scenery! The resort grounds is huge with scattered lounging areas. There is a small dolomite beach with beach beds and walkway(sometimes closed). Room - Very comfy. There is a mini bar, coffee+tea maker, safe, robes + slippers, balcony. The double bedrooms is spacious. The building 1 has easy access to the infinity pool and restaurant. Access - The resort takes a bit to reach from town. There is 2x daily complimentary shuttle to Mactan Newtown. Taxi is about 250-300PHP(it is always good to haggle a bit to save money). The private shuttle to/from airport is 950-1150PHP depending on passengers. Mactan Newtown offers grocery (Robinson's), dining, Starbucks, food market, coffee shops and other amenities Service - The hotel staff are very friendly and attentive, but experience may vary during late or rush hours. There are 4 in-house dining options: Tradewinds Cafe, Dusit Deli, Sunset Sports Bar and Benjarong Thai Cuisine. We tried all of them and they are excellent. There is also a Dusit Club serving tea and specialties for members and invited guests. City tours are available but you can easily get deals with Klook app. Overall, a perfect stay for families and those wanting a carefree and peaceful vacation just hanging around the pool.

-Shuttle frequency could be better, but not sure if it is seasonal -It was quite tricky to get house supplies, maybe a general store inside/near the resort could help

From the moment we arrived we were in awe of how spacious and beautiful everything was. From the staff and their uniforms, to the pool, view and food. We stayed 2 nights. Our 7:30pm check in was so welcoming and easy, staff went out of their way to be accommodating, drinks on arrival, offering to get our coffee in the morning and save our table while we went to the buffet breakfast - which was the largest and most diverse buffet breakfast I have ever been to! The Thai restaurant was incredible and the service was great. We had dinner at their bbq on the beach which was amazing and such an experience they even had fire dancers (and fireworks !) the pool was amazing, there was always entertainment (water aerobic, traditional dancers at breakfast, fashion shows and more!) each night at the sports bar had a different theme - made us want to stay for a week ! Although you see quite far from Cebu city and beyond we chose not to leave the resort because it had everything we needed ! Would highlight recommend ! The spa was also absolutely amazing Big shout out to AJ who was incredible friendly, informative and helpful when we checked in and whenever we saw him around after that. And to Hana at the Sports Bar, amazing service, so kind and lovely and informative. Great staff!

Water in our room didn’t get very hot.

Its location was the best and the staff were most accommodating. Management does a great job of ensuring guest needs are valued and attended to. Most of all it is such a piece of paradise. A must see. Love Dusit Thani

We booked a club room which comes with free high tea and free cocktails at set times a day. The first two high tea we went to we were not impressed with the snacks as they just did not seem that fresh. Management however noticed this and quickly turned the experience around with a better selection and even adding some extra freebies. Great experience in the end.

Exceptional friendly and helpful staff, from Check in with Ruth, the assistance of Don around breakfast and pretty much everywhere. Not forgetting Diane and her team in the club lounge. Property cleaned regularly and areas other hotels neglect were kept on top of. Great variety and selection for breakfast buffet. The kids section went down well.

It’s not a deal breaker, but the sand on the beach is more like gravel. I stayed other hotels in same area & know they suffer similar issues. It well kept and looks great in photos. Wouldn’t prevent me from staying here again or recommending, just a shame. Menu was limited at sunset, although there are other restaurants there we did not get chance to make use of.

The interior of the hotel is very pretty, and the infinity pool. The staff are very friendly, helpful and accommodating. The staff greet us with a smile every morning and evening. The location is also very close to the airport. There’s a shopping centre also near the hotel. There’s also a lot of fun activities we did inside like playing ping-pong. There’s a Beach access just right in front of the hotel with beach beds and umbrella. The place is perfect spot for sunsets, especially the pool perfect for Instagram photos.

The pool is just too warm to swim during the day and even at night time. We came and stay during summer season, so the weather is already hot and so swimming in a warm pool is not very ideal. But we still did swim tho despite it being warm.

The lobby and pool area are the crowning glory of the hotel. I wish there was an easier way to enjoy some cocktails by the pool though. I liked the active energy of the hotel. I think the scheduled activities and sports contributed to this.

The sports bar beside the pool didn't have much of pleasant ambience, it was too noisy with guests hogging the karaoke. The quality of the rain-shower head and the toiletries didn't leave much to be desired. The gym was left with used glasses of shakes left on the racks (this was at 7am). The floor matting was also uneven and might needed replacement already.