This is the review from my friend Maria Jose, who stayed at the hotel instead of me (I had an emergency and I was not able to come):"I stayed at Hotel Umu from 19 to 24 June in a single room. It was clean, quiet, and had everything I needed for a comfortable stay. The Wi-Fi worked well, and the bed was comfortable. The staff were friendly and helpful, and check-in was quick. I was able to walk to nearby cafés and shops. Breakfast was simple but fresh, with enough variety to start the day. While the hotel is older in style, it’s well maintained and offers great value for money. The desk in the room was a bit small. I managed to get work done however, it was a bit tight trying to fit both a laptop and a notepad. Overall, I’d recommend this hotel."

The only thing that I was not happy about was the fact that the hotel did not agree for me to move my trip to another date in October (I had an emergency and I was not able to come at this time in June). Despite quite a few requests and phone calls with the manager of Hotel Umu, my request was declined. I am glad that my friend Maria Jose was able to stay there (luckily she lives nearby).

The property was fantastic and located within walking distance of the laundromat and supermarket. Breakfast was also delicious. Maria was a delightful staff member who helped us locate the Post Office and the bus to get there. She was wonderful and very friendly.

The only complaint is that it was a bit far from the Camino for us pilgrims but we caught the bus back to the CBD. Everything else was great.

Good location. Hotel was clean. Lovely, super friendly receptionist who gave us advice on places to take our 4 year old son (sorry I didn’t catch your name! She had dark hair and spoke English extremely well!) Air con in room was great during the heat wave!

Would have liked to have a kettle or tea/coffee making facilities in the room!

It's a very good hotel located inside Santarém, and a short ride to the events and business center. Perfect for a business stay. The breakfast had all standard Continental breakfast items, including some better cheeses. Very good for what I would expect from this hotel.

Nothing to point out. Keep in mind this is not a luxury hotel, there are always things to improve, but nothing that would hinder my business stay.

The room was big enought for 1 night, and the design is really nice

The room was a bit loudy at night, and the equipments are not the best at the room. There was not available connector and electicity next to the bed, only next the entrance. The balkony is really small and the door of the balkony can not close normally

Value for money, location, will definitely stay again and recommend to others

Just a suggestion, Breakfast was good, but could do with some more choice of hot food, it was the same hot food for three days we were there. Lots of disturbance one early morning... for over an hour..a group of people outside the hotel checking in.... understand staff on duty couldn't do anything about it. But overall the stay was good 😊

This was a modern contemporary hotel at a reasonable price. The room I had was simple and clean. There was no restaurant facility, and the restaurant that they recommend an offer transport  to was close because it was a Sunday. However, there was a very good sushi and Japanese restaurant and takeaway just two minutes up the road where I was able to eat and it was excellent. They provided safe storage on my bicycle, always a plus went on a cycling tour all in all a decent hotel. The staff were very welcoming and helpful.

We read all the reviews. We found it clean ans very comfortable. Ww are walking the camino. When we told the guy at the desk we were leaving before breakfast, he said he would have a box breakfast ready for us. The next morning it was ready to go and the person at the desk made us a coffee.

All good. Yes, it is dated, but it is clean and everything works.

I stayed at this hotel with my girlfriend for one night and the first thing we witnessed were the kindness and professionalism of the staff, breakfast was also really appreciated (the pancake machine was top!). Price was competitive.

Although the room was not bad, it looked quite old and the furniture should be refreshed, as well as the acoustic isolation could be improved. The position was also not the best, as you need a vehicle to reach Santarem center.

Good hotel, friendly staff, good breakfast

Not the best value for money. It's a regular 2-3 star hotel, good breakfast etc, but there's not many options in Santarem, so it ends up being a bit more expensive than I would personally like.