An unforgettable experience! Nazar at reception went above and beyond, assisting me with a wheelchair to the medical center after I injured my ankle at the fair. Manager Rawan Altamimi welcomed us with great professionalism and genuine care. A heartfelt thank you to all the wonderful staff at the Crowne Plaza Hotel — we will definitely be back! Impeccable room cleanliness and extremely kind housekeeping staff. Highly recommended!

Nothing

bed is very comfortable they provide water when requested for free very kind staff location is near everything

service is very slow we have to call many times to get what requested for we see they give Saudi coffee to everyone but that person ignored us no nearby grocery

It is huge and almost mall-like. Centrally located. Great breakfast. Comfortable beds. Love the outdoor Tea Room. Special recognition and appreciation must be conveyed. I had an issue at checkout, which was really unexpected and unprofessional. To be honest, this is a very rare case and I never experienced the same at this hotel. Spoke to the person in-charge then (Mr. Khaled Hafneh), and he was very quick in resolution; he apologized, promised to fix the problem, and immediately took an executive action to handle my car trip. This is really what a manager should do in the hospitality sector. I will always come back.

I loved the hotel. Food is amazing & location as well.

The receptionist has charged me double amount I was supposed to pay, without explaining what the amount included. She waisted my time at the checkout & made me pay blindly & referred that I will be receiving an invoice where I would be able to see what I was charged for. Therefore. I haven't received an invoice until I contacted hotel. Additionally, there were difficulties in processing my refund as I paid by Apple pay, which is a usual

We had an exceptional stay at Crowne Plaza RDC, thanks to the outstanding service of Huton and Bshayer at reception. They were extremely helpful and accommodating, ensuring a smooth check-in and check-out to fit our conference schedule at another hotel. Their professionalism truly enhanced our experience. Additionally, the facilities and the rooms are very clean and well equipped with everything that you might need.

Nice place .Nice serving staff but not the one on the counter

I made reservation through booking çom ıncludıng breakfast but when I reached there ö they deny that and I had to pay my breakfast despite I showd them the offer Also the room was small and on second eval despite I asked for highest level with view I dıdnot get what I want I will think 100 tımes next time before making reservation through booking .com

Very spacious and pleasant hotel. With large areas and multiple offers. Food diversity: - Wildfire Restaurant - Mr. Jones was very welcoming and the Brazilian rodízio was great! - Mosaique Restaurant - Mr. Eazzy was very professional and friendly, showing me the wonderful buffet that is available! The hotel has multiple facilities: beautiful outdoor swimming pool; tennis and basketball courts; very complete health club; between others. This hotel is truly an amazing solution for families and individuals.

The massage services offered in the SPA were very limited in time -> Area of improvement

Everyone is effortlessly welcoming at the Crowne Plaza and the service and standards are always outstanding. From that first cup of Arabic coffee to the exceptional attention to detail in my room, I always know I am going to have an enjoyable stay. Breakfast offers multiple choices of delicious hot/cold food and served by attentive friendly staff who understand you are keen to get on with your day. I would like to mention Khawar who was particularly efficient and helpful.

I put a number of silk scarves in for dry cleaning and when they were returned the cleaning was not to the standard I have come to expect. This was disappointing.

Everything. One of the finest hotels in Riyadh. A great attention was spent on details. Luxurious furnitures and amenities and warm welcoming attitude from the staff.

Although they provide many options and variations of pillows to choose from. I somehow did not sleep comfortably on the standard one. The tv could be a little more responsive. People who are impatient could get a little angry at the remote ;)

I had an excellent stay at your hotel. The hospitality and reception were exceptional. The staff was welcoming, knowledgeable, and provided outstanding service. The facilities were outstanding

I have some feedback to improve the hotel's services. The room had an unpleasant odor, giving a sense of humidity. Additionally, there was a shortage of staff during breakfast service. Please address these issues for a better guest experience.