Kids always love staying here. Great for group trips and large families

It’s needs updates. The main entrance, lobby, and restaurant looked modern but the rest of the hotel seemed like it needs replacing. Ripped and stained carpets, the ceiling in the pool area looks rusted and leaking, and the windows around the ceiling in the pool area need to be cleaned of debris on the outside. We also stayed on the 3rd floor and it was very inconvenient that the elevator did not go to that floor, and I saw multiple other guests also trying to figure out how to get to the 3rd floor

It was awesome the kids loved it everything was open the only thing that we didn't like the one lady who worked the day shift jully 4th to 7th has a major attitude problem but staff like the maintenance guy kevin the young lady who waited on us for breakfast the young guys running the slide made up for the cpl not so nice front desk staff but not all was just one lady who worked days an guy who worked nites they could definitely be trained on customer service

Just a cpl employees who should definitely not be the face of the property when u check in

It looks like its an ideal family type vacation spot, as there is a pool and many activities. The billard table, basketball net, badminton and games.

Walking up the stairs with our luggage. Need to redo the rugs on the stairs and clean the windows at the top. Otherwise considering the age of the facility the main lobby and bar/restaurant is nice and food was good. We had breakfast each morning, eggs plus toast was good. Although disappointed that the espresso, cappuccino machine was not working.

The hotel is in VERY close proximity to Point Pelee National Park which is why we chose it. It was clean, well organized, and had an elevator for accessibility. Toiletries and other standard items were provided, and extra coffee pods were provided at request. The hotel has an in-house restaurant which was decent. It was actually surprisingly good.

Approximately half of the hotel was non-accessible due to stairs which separated the two wings. Ultimately, this prevented my grandparents from coming with us for our mini vacation. We know for next year to book even further in advance and to request an accessible room. It was a little pricey, but options with this proximity to the park are limited.

The hotel was close to the Point Pelee National Park. The rooms were clean and the restaurant good. The staff were helpful and courteous. The badminton and ping pong and inside playground was great for the kids.

The pool needs work. Disappointing that the slides still not in use (2 years and still not in use). The area around the pool is crumbling in some areas. The games had more broken games that working ones. The working ones didn't always work either and ate the loonies without letting you play!

The staff was very warm and friendly. They were very polite. At the restaurant, Tania or Tanya was very pleasant. She took time to talk to the kids about the menu. She was very sweet. My son loved it when she took a picture of a gigantic waffle. Thanks for helping the kids choose their breakfast. All the staff were very engaging. We liked the indoor play area and different activities for kids. The room was very clean. We enjoyed our stay. We will be back for another visit.

fantastic for the kids, they did there own thing, restaurant staff very patient with 3 undecided child customers ordering from the menu, front desk and management excellent.

three story hotel, we were on the top floor, elevator only services lower floors, lots of stairs with heavy cases, not recommended for seniors with there grand kids on the top floor, premium floor is the ground floor.

Great staff. Accommodated our needs for an early checkin. Much appreciated! Spacious rooms. Comfortable beds. Although we need not make use of fun zone, it certainly looked intriguing. Generally clean. Good breakfast. Very convenient.

Generally the room was clean , Rug in our room had stains. Some garbage outside our balcony door. My sleep was interrupted by the noise of the furnace? at night.

great location, great facilities (pool, playground, all kind of entertainment- billiard, basketball, tennis, air hockey etc), great meal options for breakfast and dinner, including gluten-free for celiac person. we traveled with a dog.

the room we had was facing the indoor playground so we haven’t daylight and sun, but it’s very comfortably located if you have kids, who wants to go and play,

The restaurant was great! We did have a problem with the a/c in our room. We did mention it to the desk and someone came right away. Nice thing was the switched us to another room right away. Room was very nice I would go again

I wished the water slides were working in the pool area and the games in the arcade were working as well. To bad the tv didn’t have more channels