The service was so friendly and efficient, the location is unparalleled and e had a very happy stay. We also loved the bowling alley, and the ping pong table and the pool was enormous although the water could have been a little warmer and I wish the sauna was closer to the pool (it’s on a floor below)…

There was a constant smell in the kid’s bathroom (we took connecting rooms). The arcade had only two video games that were working, so a new investment in up-to-date arcade games would not got amiss, and the cinema even though it was in good nick was not open at all. Apparently it hasn’t been open since Covid!

I recently stayed at this hotel and had a very positive experience. The hotel was impeccably clean and well-maintained, with a neat and stylish environment that added to the overall comfort of my stay. The bed was exceptionally comfortable, and the bathroom was spotless. The staff were friendly and attentive, contributing significantly to a pleasant stay. The hotel's amenities were satisfactory and met my needs The most beautiful and astonishing lobby of all the Hotel I had ever visited! I would recommend this hotel for its cleanliness, comfort, and excellent service

Nothing!!!

The hotel is situated in a great location with amazing views during the snow season. Amenities are excellent to international standards. Breakfast was super good and the indoor pool is a treat with snow views from inside the indoor pool!

It is hard to find anything to negatively comment on, everything is magical. Maybe one thing that could be looked at is the pricing of the food in the dinner restaurant, it is a bit overpriced even when considering it is a top tourist location.

The service and staff, the food, the hotel and venue, the kids activities and classes.

In need of more options for people with food restrictions (like gluten free, vegan, dairy free, egg free options or versions of what is already served), especially offering a bigger variety of gluten free breads and meals. Better showers in the bathroom as ours leaked water and wet the whole bathroom every time we showered.

The hotel is strategically located - very close to the ski slopes. The hotel has everything you would want or need (from hygiene products, ski equipment, entertainment, etc). The food was great, a lot of options to pick with a very friendly staff.

One thing that can improve is the bowling, pool, and ping pong area. Considering the scale and level of the hotel, you do expect a better quality or better maintenance when it comes to these activities.

Smoking in the lobby and the smell which reaches the rooms. Smoking should only permitted in a closed room for smokers (example: le grand chalet in Gstaad has a glass smoking room)

The green space and pool between the lodges Warmth of staff Most of all the yoga, spinning classes held in open air Service by the pool Location in center Faraya

The room and interior are obsolete and too dark The staff doesn’t always speak English or French Food is not great

Indoor pool, lobby, view, balcony, the breakfast staff are very helpful and polite example: KHALID

TV not working properly, mtv Lebanon channel is not available, the extra activity like bowling is over priced, the receptionist wanted to extra breakfast fees that was paid already,

I was charged twice for a in room dining service (I paid cash on that specific night, and got charged again on check out it was around 16$) but its was too late when I realized when I arrived home. Its not the end of the world

Amazing friendly and helpful staff! Exceptional customer service! We had a lovely stay with our family and friends! Our kids had a blast! It was not our first stay and definitely not our last! Keep up the good work!

Everything exceeded our expectations!