Located on a very busy street. But also very accessible from the airport. I was very happy with the shuttle service. Staff was very accommodating in every way. Shopping center and restaurants were a surprise within walking distance with a variety of eats

There was no shuttle to the port which I believe is the major reason for so many guests arriving to Long Beach a day early It would have been one less worry to access this There is so many things to juggle before boarding and I think in the future this should be considered for guests

My 2 daughters and I stayed in the hotel. The staff was very accommodating to our requests. We got to the hotel earlier than the check-in time, and they kept our bags for us so we could go on a scheduled event we had planned. Our room was neat, clean, and comfortable. Breakfast was delicious, and the coffee was nice and hot! We also took the shuttle to the airport the next morning and had an amazing driver. She was pleasant and very professional in helping us with our luggage. I highly recommend a stay here.

There wasn't anything I felt we didn't like.

The rooms were clean, and the walk-in shower was big enough. The little fridge worked really well. The pool was open for my kids to enjoy. I loved that you change up the breakfast a little every day.

The breakfast could've been a little better, exp. whole milk for the serial, the bacon was extremely thin, and the rooms only had enough towels for three. I didn't like that you charge for parking and had no option for those who don't to pay per $18 night. we were there three nights, and we never had the maid service come in and do the beds or bring clean towels.

Armando is AMAZING!! My husband left his cell phone in the Uber driver’s vehicle. once we got ahold of the driver he spoke Spanish and we were having an issue communicating. Armando was at the front desk getting ready to end his shift when we asked if anyone can help with communication to the driver. Armando jumped right in, worked out an option to meet the driver half-way and even took my husband in his own vehicle to meet the driver. We had a cruise to get on that morning and would be gone 2 weeks. Not having his phone would have been a major issue. Thanks to Armando we were able to divert the potential crisis and go about day getting set for a cruise. I cannot thank him enough for doing this!! Such an amazing thing to do and his took us in his own vehicle! Armando’s value to your organization is significant. Please thank him again for us!! Aloha! ~ Amy and Jason

Free breakfasts and size/accomodations of dining room were a real plus (and having extra seating just outside the dining room----quiet---were a good design feature, too).

Prices too high in on-site sundries dep't.. Also, lack of regular housekeeping service was neither appropriate or typical of a high-end property. Also, bathrooms were well-designed, but no disposable cups provided. Also, and no coffee mugs provided to go with in-room coffee service (----this is either being cheap, or lack of thinking by rooms dep't.).

everything was good really liked when we went to catch shuttle it wasn't available so staff called a taxi for us and paid for it. That was very nice as to the hilton we stood in before our cruise was supposed to have shuttle service to port and us and other where standing outside waiting until we went in to find out driver called in staff seen us waiting out there didn't post sign or tell us this we ended up taking a taxi and paid out of or pocket

Breakfast was very good, the location was great. We didn't have a lot of time before we got onto the ship, but we stayed an extra day when we came back. We got to shop and staff was very helpful!

Hot tub was not available when we checked in. Spent a long day trying to get there on planes. It would have felt good to relax in the hottub.

Great location with an outdoor shopping area & restaurants across the street... close to the airport. The breakfast was really good & included plenty of hot items along with the usual pastries and cereals.

The shower could use some work... the shower head was extremely small, I couldn't adjust the head up or down & it was clearly clogged up...I had to really move around to chase the water.

We have stayed here many times & enjoy it. It’s centrally located, always clean & has a great fitness room! The on demand shuttle service is so appreciated. Great customer service on all levels.

It was freezing! The hotel was cold, the gym was cold & the room was cold & it took hours to heat up. It was so cold it wasn’t comfortable for us.

parking was good, breakfast was good, check in and check out easy, clean room and comfortable

would have loved it if the coffee area by check in area would have had fresh coffee available at all hours.