1) Fantastic location in Plateau. 2) Free airport shuttle 3) Free late check-out (5pm) 4) Happening outdoor bar which was a fun place to watch AFCON 5) Fantastic view from 10th floor viewing gallery of the city, stadium and bridge

1) Bad view: my room did not face the stadium and bridge and instead looked into a car park 2) The windows are not sound proofed so was sometimes noisy 3) Staff: they were hit and miss in terms of desire and ability to be helpful. 4) No concierge desk: I was floored to learn that a 5-Star hotel with mainly foreign guests attending AFCON made zero attempt to help with tourism options.

The staff. They are the winning point of Hotel Tiama. We had stayed in Radission Blu, Hotel Ivoire and Sofitel before . None met the quality of your staff - friendly, helpful, child-loving, We will come again.

Our Booking for a double room was to be inclusive of breakfast. We got to the hotel only to be told that we booked for only room. My wife and I were charged for all breakfasts. Thankfully, our five-year old granddaughter was not charged.

The place is well located, accessibility of all types of transport . The hotel is clean and respect the standard. But most importantly the PEOPLE. Fanta at the reception was really good in assisting. We could sense the professionalism in their way of addressing matters and treating issues. The right commercial behaviour in respect of the customers service relationship. We love it!

Unfortunately the buffet is one way. Now you have 5 stars hotel innovating by including African continental dishes in their menu( both for breakfast and lunch as well). But their buffet lack of variety. But the people are so nice including their chef.

Restaurant staff were very welcoming and offered great service overall. The front of hour staff, one in particular was super helpful - Djedje - probably one of our favourite staff members! Others were okay but Djedje was superb.

There was a very annoying alarm in the local area that seemed to go off at 5AM and 6AM every day I was there. It was awful. I wonder if the hotel has any leverage to get that alarm turned off - wherever it comes from!

We had breakfast in our room everyday from scambled eggs with a plate of salmon to just a basket of pastries, everything was very good. The staff was even accommodating for extra fruit request.

There was only one day where our room wasn’t done but then again we tend to leave the room really late.

location

they use exceptionally low exchange rate. what I booked at USD 515, they demanded USD 613 due to low exchange. it’s looting. also on booking.com no mention of breakfast cost, which is around USD 25 with mostly salads and no options

Basic but very comfortable rooms, good internet, and really nice food at hotel

There was only hot water in the morning which is of course the most important time but it would have been nice with hot water all day.

The hotel was comfortable, and the reception staff were welcoming. I enjoyed a massage at the Spa

Unfortunately, there was a party at the poolside that kept me awake till the early hours of the morning.

Staff, services provided with extreme professionalism and friendship.

Everything including Swimming pool, friendly staff and the haute cuisine.

Modern and well designed. Not ostentatious.

No hot water when I wanted it. Took two cold showers. There was hot water another time but not when I wanted it.