The room was very quiet and the bed and pillows were very comfortable. The room was very dark which is excellent.

The coffee or the milk was off. However the staff made me a cafe latte from the Nescafé machine behind the bar. The water for boiled eggs took forever to heat and though I left the egg in for 5 minutes it came out semi cooked.

The Novotel and Ibis hotels share a building across the street from the train station, with trams stopping right in front. It's a short tram ride into the centre of town or a 20 minute walk. Safe, quiet neighbourhood. Staff were very friendly and helpful; lobby was cheerful. We didn't have the breakfast. Room was small but conveniently appointed. We heard a little bit of train noise (or maybe it was a garbage truck), but very muffled; didn't bother us.

Novotel usually feels a bit more luxurious, with more spacious rooms.

The location across the street from the train station was very convenient for us; it's a pleasant 20 minute walk into the centre of town, but there are also several busses and trams. We could hear the trains a little bit from our room, but in general the room was quiet. Staff were universally friendly and helpful.

I prefer a firmer bed, but otherwise everything was comfortable and clean.

Small Novotel right near to Saint Etienne station and tram stop. Parking available under the hotel (extra payment). It's a Novotel - you get what you expect and a good standard! Staff were superb; ran us up a nice pizza from the restaurant when we arrived late in the evening. Rooms good.

Room was very hot (it was winter but nonetheless hot in the room); opened window during the night to cool down.

Fantastic location right opposite the train station but without any noise from the trains. Very comfortable bed, great shower and an outstanding breakfast!

There was nothing to dislike.

Nice Modern Hotel with friendly staff. Rooms are a good size and beds were comfy. Good choice of breakfast. Unfortunately the roof top terrace was closed but the pub/restaurant next door was more than adequate with helpful and friendly staff.

nothing

Location is perfect right in front of the tramway and train station. Breakfast and roomservice were great as well. Bonus for the gym.

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Facilities at this hotel were excellent value for money. Great for a quick stop over while travelling south. Room was excellent, and staff were friendly and helpful. We didn’t venture in to town.

The breakfast was of good quality and varation. Parking under the hotel

Invoice was wrong but correted super fast. Info from hotel was received after leaving. But could also be mistake of booking.com

I have been several times to this hotel. It has a very convenient underground parking place with direct access to the rooms.

The breakfast buffet at €19,50 per person seems expensive when considering the options outside the hotel.