The Hotel Cisneros is a small, cozy establishment 20 minutes away from the city center on foot, and the neighborhood is very quiet most of the time. The other guests were also very quiet, most of the time. This makes the hotel ideal for a quiet stay with the family. The staff is welcoming and generously helpful in meeting all our needs - for example, receptionists boiled water for tea and warmed our food for us late at night, when the restaurant was already closed. The hotel's restaurant offers a good breakfast buffet for a reasonable price. They do offer lunch and dinner as well, but we didn't have an opportunity to check them out. We rented rooms with double beds. The rooms are clean and well maintained, the bathrooms are in excellent condition. The terraces were large and private, very pleasant for having a meal or just chilling. All in all, it's a quiet, comfortable and pleasant experience and an excellent value for the money.

We were really happy with everything. The only thing that was missing from the double rooms was a tea kettle (or microwave) and a minifridge, but all the receptionists gladly helped us with that, so it's not really an issue.

Everything is amazing with this little cozy hotel smells so good in this hotel and is very clean.The staff is so nice and helpful. The restaurant staff is always friendly and makes great coffee… everything is nearby just love this place Have been there 4 times with my family. It’s a good price

Nothing maybe the parking can be a bit hard to find if you have a car and don’t want to pay for parking in the hotel and could have a little refrigerator in the rooms

The hotel was easy to find, there was free secure outside parking or a small charge for underground parking. Check in was straightforward and quick. The bedroom was clean , spacious and comfortable. Although the hotel had a restaurant, we took the short walk into a very pleasant and historic town with a good selection of restaurants. Breakfast was excellent with a good choice. All the staff were very professional and friendly.

Everything was great - clean, quiet, comfortable! Everyone was ready to help, they assisted us with a taxi, with renting an apartment, and buying a sim card - I cannot recommend them enough!

The room was very nice and clean. The room was cleaned every day. Bed, mattresses and pillows are very comfortable. We liked breakfast - excellent coffee (the best in Alcala) with croissant, toasted bred and butter with marmalade, fresh fruit and yogurt.

Remote control of TV was out of order, Room telephone did not work, as well. There was some problems with Wi-Fi in our room, but at first floor in the lobby it works perfect.

Everything was quite alright, the room we got had a balcony which was an extreme good touch that we both enjoyed

We were expecting a smart tv to watch something in the night

very friendly staff….speaks good English……very helpful

lack of trash can inside the room. only 1 trash can available and it is in the toilet.

Staffs are friendly and facility is clean and nice.

Location is little far and you need rental car for convince to get downtown of Madrid.

Nice room with the big balcony. Free parking next to hotel. 15 min walking to the old town.

Continental breakfast was very simple, but cheap.

The hotel was willing to go out of their way to prepare a meal request to satisfy my craving. The customer service was very special and second to none.

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