The exceptional pleasant staff, who were very very helpful to ensure that our stay was Great. My gratitude goes the Front Desk Manager, Mr Mugesh & Mr Jaga who were always ready & available to advice & assist us on all queries. My gratitude also goes to the helpers Mr Mohin & the restaurant staff who were able to accommodate us when the place was crowded. Then again I must compliment the Great food that we ordered for Room services. This was very the best trip I have had in Oman since my work started in Oman in 2022. I will definitely make such a trip again to Sur & stay in Sur Plaza Hotel. What more can about the stay in Sur. Such a Great Experience...

There was nothing negative at all. No reason to complain..

One night stay on a 10 day driving tour of Oman. Room was decent sized and the bed firm but sleepable. Mini fridge to cool water. There is a very good little seafood restaurant about 100 m down the street. Vastly preferable to the hotel buffet and probably 1/4 the price. Lots of parking. The hotel seems to be popular with tour companies so they are set up for mass meals. Breakfast had a decent selection. Seem to be a good choice from what we saw around Sur.

We were surprised that this place only got the score that it did here on Booking. We found everything superb, from the service, to the comfortable bed, the airconditioning which was quiet (a big plus for sleeping!) and the excellent breakfast buffet. Having a freshly prepared omelette was amazing!

There weren't that many deck chairs by the pool.

This was a last minute booking with almost no alternatives. And you cannot expect much from a 2 star hotel, but this place is actually very decent. Rooms are clean, facilities are in good working conditions, staff is friendly and helpful and they even have shisha by the pool in the evening. Breakfast was better than what you would expect for the price - they even have an omelette station snd something else of that kind.

You really cannot compliant considering what they charge.

Good room size, firm bed, bathroom fully functional but a little dated. Hall carpets a little worn on our floor. We overlooked the main road. There was road noise in the room but it was not that noticeable with the drapes closed. Good breakfast options and variety. Their staff all very nice. They do have an alcohol service/bar, but options are limited and prices high even by the standards of Oman.

Everything was fine for a one night stay, and we recommend the hotel given the price and quality. More variety of better quality alcohol options would definitely improve the experience of staying here.

Hotel was lovely, pool lovely, gym excellent, staff very attentive. Mattresses not bad and they did give a selection of hard or soft pillows which most hotels don't offer as standard. Probs 7 out of 10 for good nights sleep. Gym was excellent and had a personal trainer there in the gym for free who was awesome and very helpful.

The price of food and drink in the hotel was outrageous. Hence never ate or drank there. They are definitely missing a trick here considering you could get a great curry in the next door restaurant for £10 uk for 2 people or down at sur beach for just slightly more.

Everything was perfect, we dont understand how it doesnt have a higher punctuation! Even though its not in Sur center its a good stop when you come from the dessert and then continue to Muscat or the other way around. Its easy to get to sur centre with your own car. The pool and the room its nice and the breakfast had a big choice of things. The shisha corner its also very nice presented. The staff was very friendly and welcoming.

The hotel bar was a nice surprise, as was the enormous swimming pool and well appointed gym. Breakfast was decent, and the bellman was very patient and attentive. The stained glass in the lobby ceiling is worth the visit on its own merit!

The room smelled quite stale upon our arrival, as if it hadn't been occupied for months.

The hotel is well maintained despite its age, the rooms were clean and the beds were comfortable. The staff were very helpful and plenty of parking out front and behind the hotel. The restaurant staff were accommodating of children.

The restaurant had overpowering smell of indian spices that even made the reception stink. I love Indian food, but i don't want a hotel reception that smells of Indian food. Room decor bland and uninspiring.

This hotel had the feeling of a lovely old fashioned hotel. We booked the Family Suite which was 2 separate bedrooms and bathrooms connected by a hallway. So very spacious for 3 people. I am not sure what the description of our room meant- ‘this suites special feature is the pool with a view’ so thought we may get a view of the pool. But this was not correct? It was no big deal though. The staff were very professional, and really nice to see staff in suits behind the counter. The room was rather bland and non descript, but it was all we needed. The breakfast included was tasty and ample. The hotel is apparently 25 years old but seems more old fashioned than that, but in a good way. It was pristine clean, and had an incredible domed ceiling of stained glass. The pool was pretty average but anything is good when you are that hot. The rooms look down into a central internal reception area. The reception foyer had beautifully decorated areas/nooks eg nautical theme. I would stay here again.