amazing staff and place is really top quality rooms and hotel has a class style

pools close at 17::00 for kids, (from 17:00 only adults) while they end skiing at 16:30 so very complicated to manage kids after skiing and they wish to be in the pool too would be great to extend at 6 or better 7pm italy is becoming and old population and so rights ar more skewed on the old people but it’s important to understand the kids are the future and so their needs in Trentino pools in hotel are open to kids till 7:00 pm for kids

A great place, cosy and designed beautifully. The staff was very friendly and helpful! The SPA is very nice and dinner was also very good. The ski rentals service is very good.

The internet service could be better. connection is unstable and requires login every few hours. The vent in the bathroom didn’t work. Breakfast service is not very efficient (we had to wait in line to get food), the eggs were always cold and there are no vegetables. in terms of ski, the hotel is not really ski-in ski-out and it’s better to buy the ski pass on the slopes rather than in the hotel as it is more expensive.

The spa was very good. The pools were really great to relax in after a days skiing. The breakfasts were very good and the restaurant staff were very helpful. The matre d is excellent. Matteo at reception needs a medal for his going the extra mile to help. Great welcome on arrival. The restaurant meals were great and the half board option is good value and super menu choice. The rooms are really good proportion and the family suite was a good choice for us.

This is not a complaint but an observation. The restuarant probably needs a few more staff, as they were running at full tilt the whole day. Could you install charging points in the rooms and the louge for mobile devices. The Vdl wifi is not very good.

The restaurant and the location

The overpriced extra services (25€ per night for a dog, 35€/person to use the wellness area for 1,5 hours 😳)

Excellent new property in Val di Luce with a lovely spa/pool area that is just steps from the ski school and ski lifts. We ate at the restaurant multiple times and enjoyed every meal and found the prices to not be excessive. The bar and sitting area is very relaxing with typical modern-mountain decor that really puts you in the mountain mood. The ski rental service and nightly ski instructor visit was very convenient and a huge bonus for hotel guests. This is a great hotel for first time skiers.

We had one issue with service one time at dinner but the next day at lunch the head waiter apologized and offered us a couple glasses of wine to say sorry. Then the maître d called our room to apologize as well and offered us a nice table with special service that night. We appreciated the effort and made everything

The SPA is amazing and the kids club was a life-saver!!

Unfortunately, it didn't snow this season, therefore we could not ski.

Cannot control the temperature of the room. It was you high, and even after asking the reception was still not controlled by us. I left by mistake ear-rings in the room and once I asked them to look for them they didn’t find it

The hotel itself and commodity to the ski place.

The restaurant.

everything! was like walking in to a film set! breakfast was the best I have ever been offered at a hotel.

nothing

Lots of care from Francesca at the restaurant ..but overall good team .