We feel so lucky to have stayed at this wonderful place, it is truly heaven. The facilities are superior to anywhere we have stayed with real attention to detail and providing a serene atmosphere. Staff were exceptionally polite and accommodating. Pomelo was excellent for both breakfast and dinner, with an extensive choice of menu. Jeff’s Cellar was a unique experience in a jaw dropping setting and is a must do! We felt extremely sad to leave here and would love to return.

Nothing we didn’t like… if we have to offer constructive feedback, then it would be the provision of the outdoor speakers at the villas. Some people did play music very loudly which can ruin the tranquility for others.

The location was impressive with limestone cliffs, steamy hot pools and caves where you could take in the natural geological formations. The jungle grounds were lush and well-maintained. A high-rise hospital building next door makes the whole property less isolated than expected but our villa was private and very spacious. There are only 44 villas spread over large grounds so you don't see a lot of other people. The à la carte breakfast at Pomelo Restaurant was quite extensive and it was nice that there was no rush to finish breakfast (open until 11am) . We appreciated the bottle of champagne and note kindly left in our room by management following a disappointment re dining at Jeff's Cellar - it is currently closed for renovations. I had missed this information in the small print - it will re-open in July. The special dinner (seven courses devised by seven individual chefs) is currently being served in a temporary dining space near the reception area. We were beautifully looked after by our waiter Hossain.

The mattress was very firm. Wine list was limited and expensive.

clean and very relaxing, with special hotspring experience and cave exploring

during initial arrival from guard house i was asked to go to parking lot, then self carry the lugguage till the front door but no one is there to guide. We have to turn and find the lobby upto reception ourself, which is the only negative impression during this stay. I believe if there is a communication between the guardhouse and the front desk, then it will be better. Otherwise, our stay in banjaran is exceptional with the awesome service. Thank you.

This place met and exceeded my expectations. They fit us into the spa last minute for some wonderful massages, provided little bonuses on arrival (drinks in the room, chocolates, and afternoon tea service) and even a gift upon departure. The bed was comfortable, the pools were clean and in immaculate condition, no detail is overlooked here. I was given the chance to bid for an upgrade and received a garden villa which was huge, I LOVED it! I would 100% go back if I could.

Unfortunately for me, we only had 2 days and I got very ill. I spent most of the time being sick in my beautiful bathroom. The staff brought me anything I requested (ie. bread to try to keep down) and offered their clinic services, but I missed most of everything I had actually paid for.

It is a beautiful place surrounded by a lush garden. The place is very peaceful as a retreat should be. The staff is very nice and polite. Our lake villa was specious and very comfortable. The food is very high quality. The fine dining restaurant Jeff's cellar which is located in a cave is amazing and its location unique making it a memorable experience. The tasting menu was a treat to the palate! All in all, a fantastic hotel.

Nothing about the hotel. It's just that when I asked for a change of dates in booking.com, it was refused by the hotel because it was a cheaper rate. At the end, we agreed to pay the initial rate and not the discounted one. I wouldn't say it is good business practice.

Nestled away from the hustle and bustle, set against the natural beauty of the limestone mountains, the entire property exudes an aura of peace. Exceptional service & staff aside, there are so many facilities to love about this hotel: the hot dipping pods, fish spa, natural sauna room, crystal caves, meditation room & free ice cream. The older persons in our party enjoyed the personal swimming pool and hot tub in the villa. The parting gift from the hotel was also a nice surprise.

There is honestly nothing to dislike. My only regret is that we could not extend our stay as our plane tickets were already booked.

The breakfast is excellent. Most of the dishes are order to cook. There're plenty of choices, from eastern to western style and fresh juice. The staffs are friendly and helpful. We, the whole family, enjoyed our breakfast. The steam cave, the meditation cave, the crystal cave, the dr. fish, and the hot springs next to the lake. We stayed at the hotel 2 nights and didn't go out. Too many things to do inside the retreat. We'll attend the yoga and spend more time in the meditation cave next time.

The mosquitos. Other than that, everything is great.

My wife and I enjoyed a short but memorable stay at Banjaran Hotsprings Retreat—a last-minute detour that turned out to be a highlight of our trip. While the retreat offers a beautiful natural escape, some aspects feel like they need PROPER refreshing despite the property being just over a decade old. The Highlights Thoughtful Care: Arriving slightly unwell, we were touched when staff sent a small wellness gift to our room – these personal touches elevate the experience. Exceptional Activities: The hot springs, jungle lakes, nibble fish waterpool and meditation caves were fantastic. Even with just one night, we soaked in the relaxing atmosphere—wish we had more time to try everything! Delicious Breakfast & Room Service: Breakfast was excellent, though I had to laugh when my "steak and eggs" arrived with a tiny, almost symbolic piece of steak. On the flip side, room service was speedy, and the food quality was restaurant-level. Breathtaking Setting: The retreat’s location is stunning—limestone cliffs, lush jungle, and a peaceful thermal lake create a true sanctuary.

Dated Feel for Its Age: While opened in 2010, some areas already feel worn and in need of updates. Eg the TV had an analog connection, and while the decor is tasteful, certain fixtures and furnishings show noticeable wear. New Hospital Nearby: A recently built multi-story hospital near the entrance slightly clashes with the retreat’s secluded vibe. Once inside, the tranquility remains, but the initial approach isn’t as serene as it could be.

The Jeff's Cave dining experience was absolutely incredible. We loved everything, the meditation caves, the food, the staff were incredible. Thank you for making my birthday and our 30 year wedding anniversary incredible.

The only drama we had was the jungle walk to the petty zoo. We didn't realise we were going to an enormous theme park and got quite lost in the place with no sunscreen, hats etc. We had heaps of trouble getting back to the resort. The staff at the theme park were really unhelpful. In the end we walked out the front and all the way back along the road because we couldn't get a buggy back. If we could have gone back the way we came in with a code or pin that would have been better.

Beautiful Welcome & the pomelo in the room was a great touch! As well as some other little treats. Also they kindly did a happy birthday for my friend as we were celebrating her birthday by having a treat girls night away. The breakfast was really nicely done and they were so careful about ensuring we had the right menus for our dietry requirements.

Can't really think of anything here, it was all nicely done....oh if I have to say something. the coffee was machine coffee, rather than barista made, so it wasn't great but we enjoyed the Nespresso style one in our room instead.