I loved the location, the quietness and the view.

I think the hotel should create a separate space for children as they are too noisy in the swimming and at breakfast/ dinner. This hotel seems to be a place to relax which does not align with having babies around creating chaos. I also think the hotel should consider painting the facilities on the outside to get a brighter and more modern look as per a 5* hotel. And lastly, the outdoor swimming pool should be heated in the winter so the Clients are able to use it.

The room was bigger than I expected, with a marvellous view, a coffee machine and mini bar. The hotel was really stunning, especially the rooftop bar and infinity pool. The food at the restaurant was lovely and the breakfast was great too. The staff was just as good as the rest, really kind, smiley and attentive, a real pleasure! Big shoutout to Diogo for his wine knowledge and kindness towards us the whole week :)

We were travelling in early October and there wasn't much to do in the hotel. The bar downstairs was always very quiet, too quiet! Our evenings were mostly spent in our room with music and takeaway food/room service because we found the atmosphere better with music and the great view from our balcony. That's the only negative point.

The bedroom was a nice size with a big bag, water coffee and tea as a treat. It had an nice sized balcony with this amazing view over rio douro which was lovely wakening up to. We had breakfast and dinner and the breakfast buffet had many different options and the staff was lovely. The dinner was good but not amazing and the hotel bar closed very early. The facilities of the spa and pool were very good, specially the outside pool over the river.

There was nothing bad. Just the dinner wasn't a 5star hotel dinner and the bar closed early leaving us with no common area to continue our conversations, play a game or have a drink.

Stunning views of the Douro River, Terrific room both in size and design with great balcony and river view.

Nothing really, if I was to be very picky the only place to get lunch and drinks during the day, is on the top floor by the spa and pool area where all drinks are served in plastic glasses. If the weather is not good very limited area to eat and drink, with MTV annoying you the whole time, the hotel is huge but you have no where to sit and eat and drink away from the spa, also the lift to the spa level was out of order for the whole of our stay so constantly having to use stairs.

Marta and Raquel welcomed us at check in. they were most hospitable and professional! Marta served us your famous port wine upon arrival. she gave us helpful with suggestions re sights to visit. we enjoyed the full view of the Duoro River from our balconies of our premium deluxe rooms. your restaurant staff were friendly, for example, Bruno Ribeiro, Justin Timberlake, lookalike, service's was attentive and responsive. we enjoyed our meals. breakfast was delicious as well. the rooms were quiet, clean and comfortable. bathroom was modern and spotless. towels were soft and white. free indoor parking was secured with easy access. the location is private and serene. highly recommend.

wished we could have stayed longer. will return in our next vacation to Portugal. everything you offered exceeded our expectations. keep up with the excellent work. great team.

- Great swimming pool with a stunning view. Even though it is very very close to nature, it was still reasonably clean, which was a good thing for us. - Room was spectacular. Lighting was very well thought. - Parking was very accessible for a sports car, a true gem for the region of the Douro.

- Toilet had some difficulties when flushing. - Road access could be improved in terms of sign posts. Got to the employees park by mistake and wouldn’t have realised where I should have gone without google maps or similar.

The hotel is beautiful, rooms are large and clean. The pool is very nice. The view from room and pool is simply gorgeous. Breakfast was very good with good veriety. The on site parking is helpful. The Spa was great. Staff was nice and helpful. The location is both good and bad, depending on your visit purpose. If only for spa and relaxtion than it is great. If to do sightseeing than it is a bit far from main cities like Pinhao and others. We are dinner at the hotel one evening, it was nice but not great.

Hotel maintanance can be improved - water in toilet goes down slowly, bathroom door was wet and not in good shape. Breakfast - no fresh vegetables at all, strange. I would think a 5 star hotel would offer baked things I can order like omelette. Not available. Staff are nice and helpful but no e of them were smiling. Seems strange.

I cannot say enough about this Hotel and Spa. The pool was absolutely amazing and views were stunning. Staff were outstanding and ready to help or suggest things when we needed.

There wasn’t much I didn’t like but if you are looking to walk around and see things, this is quite remote. We hired a taxi so it was no problem to us at all and other guests had rented cars. The area is stunning so definitely worth seeing.

location and view from the balcony. The hotel is well located in the Douro Valley and fantastic views.

I am not vegetarian,but my wife is and the choice in the main restaurant was pretty poor considering there are lot of vegetarians cross Europe. The hotel or Chef was not willing to accommodate in the resturant where we wanted to eat, yet you could have more of a choice with room service.

The location is beautiful. The staff are very friendly and helpful. The aircondition was not working in the room. All efforts were made by the staff to get it sorted and in the end we were upgraded to a suit. Nuno was very helpfull and did his best to make our stay pleasant. Amazing views on the 6th floor rooms, with a small private garden. The spa experience was great. Breakfast layout was great with good selection of food. We enjoyed dinner in the restaurant as well but felt it was bit expensive.

One must change lifts moving to and from locations in the hotel/.