The staff really make the difference at this hotel and specifically Arussiak who was on reception when we arrived. Not only did she make us welcome she offered us drinks and seats while we were waiting for one of our rooms to be finished, as we were a little early. While waiting she told us about local areas in between serving other guests who she really made feel welcome as well. The beds were very comfortable and the rooms very clean and we had a very good nights sleep especially after driving for over 5 hours. Breakfast was very good as well.

The reception area was a little smaller than expected and if other guests arrived who might have needed to wait as well it could have been quite crowded.

Everything was ok. The room was comfortable as the expected level based on the hotel description and rating. It was conveniently located close to the stations about about 10-15 min walk to the center

Nothing in particular.

Functional and ideal location. Very pleasant and helpful staff. Great breakfast.

Bedside tables design not so practical.

This was a last minute booking, we were later than advised and we were met by an extremely helpful receptionist. who helped us with parking and also a good location to eat.

no complaints.

I did like the location, the room, the cleanliness, the air conditioning, and the breakfast :)

Pillows were too light :(

Close to the station, good breakfast

Bathroom is too small

Wonderful staff; superb location ; quiet comfortable room

Nil

Good location. Close to trams into the town

The hotel was near to a very good restaurant I like to go to when I am in St Etienne; the breakfast choices were OK,

I travelled very light; avoiding take things that may be confiscated at the border such as tooth past - thre was none in the bathroom.

Great location, right by the Chateaucreux train station and tram stop. The beds are so comfy and big! Breakfast was ok, pretty much what you expect from a hotel breakfast. We preferred going to a local boulangerie:)