Simply wonderful. The most comfortable bed and bedding we’ve had in our 5 weeks of travel. I actually bought one of the pillows for home. The blackout curtain is velcroed to the walls, which is a really thoughtful touch. The food is delicious! The staff are amazing. So friendly and helpful. Toiletries were included and there was a hairdryer. The WiFi is strong. They had a cocktail reception for long-stay guests. I thought that was a really nice touch. All in all, the staff goes above and beyond. Erick, one of the managers, actually went with me to buy food for the people living adjacent to the hotel, and brought a few other people to crowd manage when we handed it out. They are really committed to helping their “neighbors “.

The pool could have been a few degrees warmer. It was fine for my 10 yo but a little chilly for me.

The staff here are incredible, they were so helpful at assisting us to find everything we needed. They also made our room extra special for our honeymoon which was lovely! The location is really convenient and very safe.

The air conditioning wasn’t cold enough for us, but after informing reception they were very helpful and provided us with a standing fan to assist which fixes our problem!

- All the staff were very welcoming and go above and beyond to make you feel comfortable and meet your needs. For example (I can only remember a few names), Faniry and Noelle in the restaurant on the ground floor would always greet me with a lovely smile at breakfast and ensure I had a large bottle of water to take with me on my outings. Ashley was also very friendly and always ready to help. - Breakfast and the food in the restaurant on the 8th floor was amazing. - The room, gym and facilities in general were nicely decorated, spotless and efficient. - The hotel organised activities for me during the week and provided me with a local taxi driver.

We’ve been staying here a number of times for the past 2-3 years but our experience has always been met with great service from the staff. Always helpful and kind, this hotel is our second home in Madagascar.

Nothing in particular but menu variations at the restaurant may be something that can be improved.

It was in a gated community, and you could walk around right outside safely for services (food, manicure, massage, shopping, supermarket). Food was yummy and portions were satisfactory. Staff spoke English and French fluently and were helpful.

Everything was “fun-sized” considering it’s a 5* hotel — the room, gym, pool, lift. Though small they sufficed!

Location and staff was helping, they were available all the time and could guide us well. The breakfast was good with a nice spread and it was secure.

In general there is a slowness in most of the things (nothing specific to the hotel). The towels at times were not clean, the restaurants were limited in menu and some of the dishes could be skipped too

Love the hotel style. Very welcoming staff. Housekeeping needs to be more attentive. Got an issue with the food quality. The meals quality standard was not always on point. However, the hotel remedy most issues and make sure that we have a enjoyable stay. Overall it was a good experience and I will recommend it.

Excellent hotel, large room very comfortable and clean, friendly staff at the reception. The transfer to and from the airport went well. Breakfast was excellent. The food in the roof top restaurant was amazing, I got the fish soup, it was heaven. They have some really nice wine. It was really nice to see the football games at the field in front.

The location is safe. The facilities are really good. Security is also very good. Staff at the restaurants is amazing. High quality food and cuisine. Mr. Ashley at the reception does a great job.

The reception staff do not communicate between each other. 2 unfortunate situations occurred during my 2 nights stay because of lack of communication. Embarrassing and irritating but they quickly recognize their mistakes. On our transfer to junior suite request, we did not get the room we viewed and agreed upon. Another staff gave the room away to new guests.

The cleanliness and the professional and friendly staff

Access to the hotel during peak hours is difficult due to traffic. Further to that, while the hotel claimed to be located by ‘the waterfront’ there really was no waterfront to talk about. This is a bit misleading to travellers.