This is a fantastic hotel, more than that, a fantastic wellness experience. The facilities are really outstanding, particularly all of the spa. One of the highlights is also the exceptional cuisine, both at breakfast as well as for dinner. One of the best half-board experiences that we have ever had. One can tell that there is a lot of focus from the owners on delivering the best possible experience to guests! Overall, highly recommend the hotel and we would be very happily staying again!

The only element we would like to see addressed is the ability to communicate with employees in English. Often we found it difficult to communicate as most of the staff is primarily fluent on Italian / German (in a couple of instances this created some minor frustration). Bedding options beyond the more traditional "German" single duvets would be appreciated.

We came back for the second time at My Arbor and it delivered again. We love the combination of tasty food, classy decor, nice mountain views and very large spa area where you can spend the whole day. This year we also used the gym (good choice of weights and machines) and also did one of the classes (yoga, very good instructor). The spa team (Roland, Kiki and Manuel) are top notch and their infusions are magical. As usual in Alto Adige the spa is textile free (but you can keep a towel on if you want to).

As many others have already pointed out in the reviews I think it leaves a bad taste when you get charged eur 4.5 for a bottle of water at dinner (when I am already paying for dinner). Feels quite petty given the room rates (that keep going up…). A ticket for the Plose cable car used to be included in the rate (quite standard in my experience at this price point both in Alto Adige and in Trentino) but this has been discontinued. A pity.

Although we didn’t know what to expect we were pleasantly surprised with overall experience of the hotel. Room was cosy, but it had all we need. large closet, spacious bathroom and magnificent view. Window bed was such a gem, especially in the night when we were able to look into the sky and watch the stars from the bed – it felt like we are somewhere outdoor in the middle of the woods. Breakfast and dinner offered quite a variety of the food. We were anxious every evening to see what will be on the menu. Staff was very helpful and it felt like they'll do anything to fulfill all our wishes. Spa center is not the biggest one, but saunas are and outside pools offer breathtaking views to surrounding mountains. We've loved sauna infusion programs and morning activities that were organised. We've stayed for five days, but next time it should be seven.

There was only one thing that bothered us. Sauna floor is supposed to be textile-free, but looks like this is not communicated well, since there were often visitors in swimsuits walking around. Looks like this hotel is also not immune to some intruders since there was a moment when group of young people in swimsuits barged into outside sauna and tried to organise their own infusion program. It took quite some time before stuff noticed them and escorted them out.

You can tell when a hotel is well run by how easy it is to relax. Here we felt right at home from the start. The staff were brilliant. The cleaner knew exactly how to make sure our room was comfortable. The reception staff were helpful and made sure we had what we needed during our stay, catering for our tastes and allergies as well. But the bar and restaurant staff made the stay perfect. The chef created a menu to fit our many allergies and the wait staff were friendly. The spa staff too looked after us with care and consideration.

The room was quite warm even for winter but we just asked to have the temperature lowered at the front desk and it was fixed. We would’ve liked to be a bit higher up as we were woken by the person above foot steps in the morning but otherwise the room was quiet and we slept well.

We loved the diffuser smell everywhere in the hotel. It was so fresh and non-intrusive, yet evoking the walk in a forest perfectly. We loved our room and the views. It was so private. Most other hotels in the area were next to the main road, whilst this one was so peaceful in the forest. We loved the ski-in option. The food was one of best we’ve tasted, and we have eaten in quite a few Michelin star restaurants. Staff couldn’t have been anymore helpful. We were sad to leave and hope to be back soon.

We were only disappointed that the spa area (steam, sauna, whirlpool etc) on -2 floor are not open until 11am. We pay for stay until 11am check out, so not having the use of a half of the facilities on the day of departure didn’t seem fair. We understand it takes time to warm them up, but it could be opened from 9:30 for example.

Easily one of the best hotel experiences that I have experienced. All of the staff go above and beyond for you and nothing is too much for them. From the welcome to the departure, the staff where attentive, considerate and professional. They really make this hotel! The staff at breakfast and dinner are extremely professional but this is done with a personable manner, their attention to detail is second to none and nothing is too much for them. The bar staff are brilliant and always make you feel welcome. The reception are very helpful with recommendations, directions etc and even allowed a late check-out for when travel plans changed. I cannot stress how much the staff make the My Arbor experience what it is. The facilities of My Arbor are superb with an excellent pool/spa area, which was always stocked with towels and very clean. The location is perfect, with great views of the surrounding mountains and town below. If you are looking to visit Plose, the hotel has a direct route to the ski lifts, so ideal! The half board is very good and exceeded what I expected. There are various buffet options for breakfast but with menu choices available also such as eggs etc. The dinner options are varied with a great choice from the menu and a salad buffer available. The drink options are extensive. The rooms are a very good size, with excellent views of the surrounding mountains and towns. The bed was extremely comfortable, the bathroom/shower was modern and clean. The room was always cleaned and refreshed in the evening. The facilities, food and rooms are excellent but the staff at My Arbor really make the difference.

Nothing.

Definitely the best hotel we've ever stayed at! My wife and I were originally planning to spend two nights there, but after our first night, we decided to extend our stay longer. The staff was so kind (we had Alex as our server for breakfast, lunch, and dinner and he was fantastic), the views incredible, and the spa experience was so relaxing. The dinner was also amazing. We didn’t really know what to expect but it was by far our favorite dinner of our two week trip in Italy. We will be recommending My Arbor to all of our family and friends :)

From the moment we arrived, there was a sense of elegance in the air that set the tone for a truly unforgettable stay. Every detail, from the luxurious décor to the impeccable service, exuded sophistication and grace, making us feel pampered at every turn. The spa was absolutely incredible—a haven of relaxation. The Aufguss sessions, guided by the talented Alex and Manuel, were performed with such harmony and care. Their expertise and warm personalities made the entire experience not just relaxing, but unforgettable. The pool was another highlight. It was amazing—pristine, comfortable, and complete with a relaxing idromassaggio. And the cold pool after an Aufguss? A refreshing, invigorating experience that felt like the perfect finish to an already extraordinary session. Our room? Simply stunning. It was immaculately clean, tastefully furnished, and exuded comfort. The breathtaking views were the cherry on top, adding to the overall atmosphere of elegance and tranquility. Overall, the entire experience was incredible. The staff were not only friendly but genuinely welcoming. I’m not a fan of snobby or pretentious environments, and I was so pleased to find that this hotel exuded class without any of that. Every single person we encountered was polite and attentive, ensuring that every need was met. The location, along with all the smallest details, came together to create an experience that was truly perfect.

Beautiful views, cozy room, amazing food, friendly staff, great architecture and design.

They don’t advertise on the website that half of the spa facilities is naked only - which means if you don’t feel comfortable to get naked, you can’t use it. We were not pleased by that. I don’t want to see other people’s private parts on my relaxing holidays. You can use one big pool on a different floor which is nice but that’s it in terms of spa.

Great hotel, lovely staff, delicious food, wonderful location. Comfy bed and nice sized room with great view

No air con, not really acceptable considering the cost of the hotel. Its a high end, expensive hotel so needs air con as it was 30 degrees outside. The fan offered was a nice gesture but it didn't keep us cool so I was uncomfortably hot. We arrived at night and our room was swelteringly hot as no window had been open all day.