- Room was clean and quite new. Enough space for 2 if needed - Small sitting area with table and a clean bathroom - Hair dryer, iron and ironing board and coffee mahine were also there - Watter dispenser with reusable bottles on each floor - Comfy bed

- This one goes a bit on me. I thought they would have a restaurant or at least a bar but there is none. - No daily room cleaning servise. That was a surprise to me.. - Room was quiet but not sound proof as you were able to hear people walking next to you room and slamming doors kids in the next too room or some street noices.

The staff were incredibly friendly and helpful. Every single one, even just chatting in the elevator. The staff there are the biggest asset to your hotel. Our room was larger than expected, always a pleasant surprise in NYC! We appreciated the coffee machine in the lounge area and the water refill stations on each floor were a nice perk as well. We LOVED the rooftop terrace and spent time there each evening. Location right by Grand Central was also convenient.

Surprisingly, I have no negative comments or saw any room for improvement. Keep up the good work!

What a great hotel in the heart of midtown. Amazing location with views of the beautiful Chrysler building from the top floor lounge terrace. The lounge offers complimentary coffee and water. Probably the best coffee I've had outside of Italy! The rooms were modern with a comfortable bed, a great bathroom with a powerful, hot refreshing shower. The room had a huge TV. There are water fill stations and additional toiletries available if needed. It's also good to see a hotel is aware of sustainability! The staff were brilliant, from the front desk to the housekeeping and maintenance staff, they were all a credit to the hotel. I highly recommend this hotel to anyone staying in Manhattan. We will re-book when we return to NYC. Thank you for a wonderful stay.

Absolutely nothing.

I really enjoyed my experience with this hotel. Unlimited free water bottles; good wifi; Nespresso machine with free capsules in the room. Staff was very welcoming; the room was spacious, had a table for eating, very comfortable bed and pillows, huge TV that was easily connectable with my devices. Shower was also great: water pressure, adjustable showerhead, good quality shampoo and soap.

Light comes in from beneath the door; lightweight shower curtain not ideal.

A good, clean hotel with an excellent location in the heart of Manhattan, right across from Grand Central. I’d especially like to highlight the cozy lounge on the 27th floor with complimentary coffee and tea. We arrived at the hotel at 7 a.m., but were able to use the lounge right away until our check-in at 3 p.m. Also, our return flight was at night, and we had no issues leaving our luggage at the reception, walking around the city, and relaxing in the lounge before heading to the airport.

One surprising thing was that housekeeping is not included by default. You have to call the front desk before 10 a.m. to request the cleaning service; otherwise, your room won’t be cleaned. I only figured this out on the third day of our stay. When I asked about it at the front desk in the afternoon, they were only able to arrange a towel change (and even that after a second request), but not a full cleaning. That’s a very unexpected policy. Also, I had two packages delivered to the hotel under my name. When I came to pick them up, the person at the front desk checked the log and said they hadn’t been received. I contacted the delivery service, which provided photo proof of the delivery. Only after that did the hotel staff bother to check the storage area and eventually find my packages.

Location is perfect, they clean the rooms when you request, it is good. Overall decoration of rooms looks new and modern. There is a spot in front to park car to drop your luggage or load them, this is good for New York. They provide discount for Icon Parking Lot nearby comes to 45 USD daily, which is good.

Elevators had lines, multiple times. You have to wait a lot. People were having issues breathing since the elevator was overly crowded, assuming there was an issue going on. Rooms are not sound proof, you can hear next door too easily or can wake up by a door slam.

Everything is so well thaught and arranged for the travellors. Clean comfortable rooms. Amazing terrace and the view from it. It is really nice to have tea or coffee at the terrace Location is wonderful and convenient Staff is extremely helpfull, polite and guest oriented - best part

Water in the bathroom was collecting and filling up the platform after a few minutes of taking shower

The rooftop terrace and reading room on the 27th floor, with free coffee and sparking water, offered a peaceful and beautiful view and getaway while still in the hotel. As I was checking out, I asked if I could bring a friend up the the 27th floor and we were welcomed to spend an hour there. My room itself was small but lovely, with a very comfortable bed and large TV. Also, it's great to be a stone's throw from Grand Central. I'll be back.

All New York hotels of any quality are expensive, and this is no exception.

No breakfast, but had free coffee in lounge. Coffee maker in room didn't work, but plenty if deli/grocers and coffee shops nearby. Also had mini fridge and microwave in room. Loved filtered water dispenser in hallway.

Coffee maker broken. Need more towel bars or Hooks. Not enough places to hang towels in bathroom for 2 people.

The hotel was in a perfect location, right beside grand central station and only a 10 minute walk to Times Square. The room was really spacious and clean, and the staff were fantastic. The hotel had free refillable water bottles on every floor, and complimentary tea and coffee on the top floor which was fantastic. The terrace on the top floor had beautiful views of the city. Would definitely recommend this hotel to everyone.