The presentation and size of the building was oustounding. It was less of a hotel and more of a compound. There were many beautiful facilities throughout. The room was very comfortable and the view was beautiful. The food was top notch and it was obvious the quality was very high.

The only negative at all was when I called the hotel for assistance, the person that answered only spoke Japanese and was unable to assist me and they hung up after a few moments. However, once in person at the hotel many staff spoke at least some English and all were very helpful. It was a little difficult to travel from Tokyo out to the hotel, but it is possible using public transit.

Loved the presentation of the whole hotel -- modern, clean and spacious. The staff were friendly, helpful, and impeccably dressed. The rooftop onsen was lovely and afforded a view of Mt. Fuji. We were even provided with yukatas to wear around the hotel, which were delightful. The room we stayed in was a western-style room without a view of Mt. Fuji (we were hoping to get a more traditionally-styled room with a view, but they were sold-out) and it was fantastic. Again, very spacious, modern and clean with easy to understand instructions for how to operate things and navigate the hotel. The dinner provided has several courses and was delicious. We were very full by the end of it. The bus shuttle service from the hotel was also convenient.

It would have been helpful if they had indicated that it was a paid service and had listed times that certain shuttle buses would depart (if travelling to a train station afterwards) as this affected our trip plans. We were also keen to participate in one of the guided tours around Mt. Fuji and would appreciate a reminder from the hotel about booking the tour a week in advance. We did not know this or receive any reminders or prompts about the tour bookings and missed out on something we were very much looking forward to, especially since we had to book the hotel months in advance to even get a room.

Everything in this hotel is top notch. Amazing displays of flowers & and interior. I love the garden and the tea house where you could enjoy a complimentary matcha and some sweets. Dinner was great. We dined in a private room and enjoyed it a lot. The Taiko performance and bingo game was a lot of fun too. We closed our day with one or two glasses of wine in the lounge and enjoyed a quality time there. Please make sure to visit the outdoor onsen at the top floor-- in a good weather, Mt. Fuji will impress you with a breathtaking view.

Sometimes the bathroom can look a bit old & outdated.

The view is really good and the room is perfect. The hotel provides shuttle from mt fuji station to the hotel. The 9-course dinner was okay. There’s free flow ice cream, wine, beer, coffee etc in the lounge. Feel like i have forgotten all the stress in the hotel.

There is no flexibility. The shuttle back to the station only departs at certain timing, we had to wait until 12pm although there were only the two of us using the shuttle eventually. The timing for the public onsen timing at 10th floor is fixed. I checked in at 4.30pm and there is no more sunlight by the time I reached. Wasted.

Absolutely worth the rate. At least one night stay is a must and reinvigorating. Book a room with a private open air bath you won’t regret spending the extra money. Every bit of service provided and you get additional access to wine bar and lounge no additional charge for any beverages/snacks in those areas.

The slippers were too small for my fiancé. He is a size 11 US men’s. Very minor!

The view of Mount Fuji is wonderful. We had a Japanese style room with private bath tub and mount Fuji view. But you can still see the view from the rooftop onsen or even just popping outside. Even without the view (it was a very cloudy day so we had low expectations) the facilities were plenty to enjoy. The entertainment was also good for our one night stay. The staff were really helpful, showing us the location of different facilities which made it much easier to enjoy it all in the night we were there. I also noticed that they had setup the humidifier already, so it was working without needing to do a thing.

We arrived before check-in time and the staff was very accommodating! While we waited for our room to get ready we could explore the property and also take part in a tea ceremony to pass the time. When everything was ready for us, we were guided by a very kind lady who explained the workings of the hotel/ryokan and even served us tea and snacks in the room. Since the weather was gloomy and rainy, we spent the day at the hotel, which I sensed that can work as a resort-type of place to rest. There's always something to do, and you can also go to the onsen. At night there was a Taiko and Shamisen show for everyone. On our last day we got a beautiful view of Fujisan! You can see it right next to the hotel. Loved staying here, felt like a place to stay for one night and rest from your trip. (Context: I'm not used to staying at fancy places, so everything was pretty amazing to me)

It was money well spent. Our room has a view of Mt Fuji, absolutely stunning. the room was spacious as well. loved how we were able to rent free yukatas (or pay for nicer looking ones - which we did). Kaneyamaen has a really beautiful garden for us to explore and take really nice photos. Love it that they have shuttle services to the train stations (Mt Fuji/Kawaguchiko station) which make things really convenient.

The shuttle from Mishima station brought us to a pretty boring location. and also, im actually not really sure if the onsen in the room is private enough, given that i was able to see people from a distance while i was in the onsen. but being on higher grounds, it should be hard to see from outside.

This was our favorite place we stayed at in all of Japan so far. We got a room with a private onsen. It was the biggest room ever and everything was so comfy. From check in-check out was always the friendliest/ seamless experience with the staff. It also included a dinner which we loved. The there is water to drink from the springs and if you are able To catch mt. Fuji it is SO CLOSE TO THE HOTEL! Breakfast was also stellar! They had a fun drum show with bingo afterwards and a great piano show at the bar with a view of the garden. Cannot wait to come back here.

The public baths get very crowded and I also believe they do not allow tattoos. Some things are a bit outdated, such as the onsen on the balcony but it was still so amazing.

The staff was super friendly, helped us with our luggage to our room, showed us the way to the dining hall, and welcomed and served us so well during our stay. Our room was sooo amazing! We ordered the one with a private onsen, and we did not regret it! The view and the onsen were super worth it. You could see Mount Fuji straight from the sofa corner window, and I recommend waking up for sunrise to see the spectacular morning sun on the mountain! They have everything you need in the hotel, and the complementary drinks are so good too! Not like the usual. After dinner time there is a drum show from really muscular men, then a bingo show (with prizes), and after you could get to the lounge area and hear some live piano music. One of the lounge areas also provides free machine drinks, like beer! There is an open public bath downstairs (so big), massage (didn't try), and kimono rentals. At the rooftop, there is another public bath, but it may vary when and which gender it is available for. But it's REALLY recommended to try/see this, so special front view of the mountain. The garden outside is nice too, you could try the footbath area if you want. Breakfast was great, with many dishes to choose from and super service. The staff are so cute and friendly. One of them started a conversation and even gave us some recommendations, we appreciate that! Not the best with English but we all try to understand each other. They provided free bus rides to the nearest train station and other places for their customers on their way home.

It was inconvenient to get there by public transport, said it would take around almost 2 hours from a nearby train station. So we ended up with a taxi that took only 40 mins instead. Wouldn't mind if they could have provided transportation on a timetable schedule for customers to take to their hotel. They were renovating but gave us a heads-up on booking.com before booking. If you visit nearby stuff you may need to order a taxi to and from there. Nothing bad to say otherwise about the hotel.