Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfast was amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel for business and the convenience of traveling through Amman. I will be back to this place soon..!!!

All about the Location, great shuttle service. Has a nice pool needs to be better set up to use.

Dated, not set up for the pool ( could be time of year) though we did get towels in the end ( very old and stained) lots of staff and managers around but didn’t appear to know how to run coffee shop or bar. So not great customer service.

The hotel is located literally 5 min driving distance from airport. There is a free shuttle bus from airport to hotel and back. We arrived to the airport and there was no bus waiting for us. Once we called the hotel (and they answer in a very good English), they sent us a bus within 10 minutes. Despite negative comments (and our expectations were low), the hotel is quite ok for a 1-2 nights stay. Comfy beds, all basics in the room, water, towels etc.

We booked 2 rooms, and one of them had some smoke odor. The hotel was ready to move us, however (but we decided to stay). Breakfast is a disaster though. It is a Swedish table, but none we really loved. Even though, we had pancakes and tea and sandwiches.

I had read some poor reviews about the staff and free Airport transfer service but they couldn’t have been better for us. I have been advised that there is a pickup from the airport every 15 minutes and the car was there when we walked outside. The staff at reception were very polite and the transfer back to the airport came in less than 5 mins following request. The room was perfectly good for an overnight transit. We didn’t eat there so can’t comment on this.

The bottom sheet was very thin and there was clearly no mattress protector.

The staff was very friendly and helpful. I didn't have the charging adapter required locally, and they let me borrow one they had. They brought it up to my room. Complimentary breakfast was nice. A simple, nice breakfast. Eggs, bread, water, meat slices, and cheese. Good for me. My room was nice. Comfortable and quiet. I took a nice nap, before my flight. The shuttle service to and from the airport is pretty quick. I didn't wait long.

I enjoyed that it was a close location to the airport, and there was a shuttle service to the airport. That relieved my stress of having to find transportation. Also all of the staff was very friendly and hospitable.

There were no wall adapter outlets for different types of chargers for those traveling from different countries.

We saw that tourism was suffering all throughout Jordan, due to the war. But the staff atthe Amman Airport Hotel did everything they could to make our short stay there perfect. They upgraded our room, sent us a fruitbasket and made sure that the aiprort shuttle work flawlessly. We may have been the only Westerners at the hotel that night, and they even unlocked the bar to get us a much-needed drink. Here's looking to better times.

I have stayed at this property next to the Amman airport 4 or 5 times now. It is located next to the Airport for easy travel back and forth. The staff has always been very helpful and nice. The value toi me is very good. I usually stay less than 24 hours in Amman so this hotel is perfect.

The hotel could use updating.

The hotel is very close to the airport and there is a shuttle service every 15 minutes or so. It is very convenient if you need to take a daytrip tour because they can pick you up from the hotel.

This is a smoking hotel and people smoke in the lobby. The hotel is dated and not really a four star but rather a 3 star. I would not suggest staying here if you have other transport options.

I had such a great (though short) stay at this hotel! The staff was super friendly and helpful, especially Ayman and Abdullah—they really went out of their way to make everything perfect. The welcoming gift was such a nice surprise—thank you for that!